Best Western Mineola Inn

Hotels
•
Best Western
8.4 (370 reviews)
100 Debby Ln , Mineola , us
+1 903-569-5331

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated facilities
Noise from nearby rooms

Categories

Cleanliness
7.6
Some cleanliness issues noted, such as hair found on bed sheets and unvacuumed carpets.
Service
9.1
Staff received several positive mentions for their friendliness and helpfulness.
Location
8.6
Central location mentioned positively; driving needed for direct access to town.
Room Quality
8.1
Rooms generally comfortable but some issues with air conditioning and outdated amenities.
Amenities
8.1
Breakfast options were good, but some complaints about limited item availability.
Value for Money
8.5
Value perception affected by room quality against the rate, but positive stay experience noted.
Food and Beverage
8.6
Breakfast options positively mentioned, contributing to a good start to the day.
Overall Experience
8.6
Overall experiences were generally positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:46

Property Description

Convenient Location
Situated in Mineola, Best Western Mineola Inn offers easy access to nearby attractions. With Tyler and Canton just a short drive away, and Tyler Pounds Regional Airport within reach, our hotel is the perfect choice for travelers looking for a central location.

Comfortable Accommodations
Our rooms are designed with your comfort in mind, featuring modern amenities and cozy furnishings. Whether you're here for business or leisure, you'll find everything you need for a relaxing stay.

Exceptional Service
At Best Western Mineola Inn, we take pride in providing top-notch service to our guests. From our friendly staff to our attentive concierge, we strive to make your experience memorable. Book now and experience hospitality at its finest.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 370 reviews
Cleanliness: 7.6
Service: 9.1
Location: 8.6
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8.6
M
Michael • couple • us
8
Pros:

Was fine

Cons:

Some broken tile, tub reglaze was coming off . Staff was excellent, very helpful and attentive . Breakfast was good.

2026-08-19 • via Nuitee
D
David • couple • us
10
It was very relaxing and welcoming
Pros:

The staff

Cons:

N/A

2026-08-12 • via Nuitee
G
Gloria • couple • us
2
Very long with nothing to do. Daughter had an event to attend and we planned to enjoy the pool
Cons:

Pool was not in service and we were not made aware of it. Bathroom had mold. Breakfast was cold. Orange juice was water.

2026-08-10 • via Nuitee
L
lynn • couple • us
5
Pros:

The breakfast was good

Cons:

Paying for a suite and not getting one that was accessible for my guests

2026-08-07 • via Nuitee
M
Mario • solo_traveller • us
5
ok
Cons:

I was for 4 day and sheets never was changed

2026-07-23 • via Nuitee
D
Darrell • solo_traveller • us
8
My stay was very good
Pros:

The overall size and comfort was good

Cons:

The swim pool was unavailable.

2026-07-21 • via Nuitee
V
Virginia • couple • us
9
Good except shower needs slip resistant protection.
Pros:

Good

2026-07-19 • via Nuitee
B
Brenda • couple • us
10
2026-07-17 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Comfortable and friendly.
Pros:

Clean and friendly.

Cons:

The pool area needed attention. The water was full of aunts. The hot tub and fountain were not in operation.

2026-07-13 • via Nuitee
M
Maria • family_with_children • us
9
2026-07-13 • via Nuitee
C
Celia • solo_traveller • us
10
Very quiet and safe.
Pros:

It was very clean and staff was very friendly and helpful!

Cons:

Nothing! It was great!

2026-07-13 • via Nuitee
S
Scotty • solo_traveller • us
1
2026-06-21 • via Nuitee
C
connie • family_with_children • us
10
Was peaceful, VERY safe feeling, and comfortable stay.
Pros:

Staff was great, especially the front desk young lady " Jordan " she went above and beyond to help me. housekeeping was very friendly as well. breakfast was great too. Enjoyed my stay, I will return.

Cons:

NO coffee pot in the room. I am a coffee drinker, and it wasn't convenient for me to have it when I wanted a cup of coffee. But Ms. Jorden did make coffee for me late in the evening. That was a plus for me.

2026-06-20 • via Nuitee
J
Josue Alyssa • couple • us
10
2026-06-18 • via Nuitee
P
Paul • solo_traveller • us
5
Disappointing Stay
Pros:

Always a nice staff except this trip.
The morning guy was awesome, greeted me in the morning had fresh coffee and breakfast ready.
However, On Saturday Night, I got back to my room late around 10pm, I was at an outside event all day before returning to BW, when I got there I was exhausted and needed to take my medications, I stopped by the convenience room that had snacks and drinks, I wanted a Dr.Pepper to wash down meds, I grabbed a can and ask the clerk to charge it to my room or my cc and she told she cannot do that, New Policy, I said WHAT ? I stayed here a few months back and no problem doing this exact thing, she said nope, can't do it. I called BS and huffed away, went to my room and had to use nasty city water from the sink to take my meds.
As a note: when I returned at 10pm, there was additional people behind the counter, just hanging out with this young lady, another femail and a male, they looked like they did not work there, while this was happening, another young male entered the door smoking a cigarette talking about the pool and the lady who worked there told him you can't smoke in here, called him by his name, so she knew him I believe.
My point is Customers/Guest, should not be treated second hand, while friends of the desk clerk are hanging out like hood rats.
Also I do not appreciate being told I cannot add a $1 drink to my bill. I needed that drink and was forced to use the bathroom sink city water.
What a disappointing stay this time.
I have stayed at the location at least 3 before and was always treated like a King, this stay made me feel like I should start looking for another place to stay when I am in town.

Cons:

Your toilets suck, too low to the ground, I'm an older man, and when I sat down to do my business, my Frank and Beans were submerged in toilet water. WTF, how gross, replace those TEMU toilets for God Sake.

2026-06-16 • via Nuitee
K
Kent • couple • us
10
2026-06-15 • via Nuitee
K
Kristy • solo_traveller • us
8
Pros:

Breakfast and the bathroom in the rooms

Cons:

They're was a dirty rag still hanging in my shower

2026-06-15 • via Nuitee
M
Manzano • family_with_children • us
1
2026-06-04 • via Nuitee
C
chris • solo_traveller • us
8
2026-06-03 • via Nuitee
B
Bill • couple • us
8
Very friendly staff; good breakfast; all around very good stay.
Pros:

One of the better breakfasts at comparable hotels.

Cons:

Our room was near the highway and had highway noise.

2026-05-27 • via Nuitee