Best Western Mineola Inn

Hotels
•
Best Western
8.4 (251 reviews)
100 Debby Ln , Mineola , US
+1 903-569-5331

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, including specific praise for 'Jordan')
Quiet and safe location
Good breakfast noted by several guests
Comfortable rooms/overall size and comfort for many guests
Cons:
Cleanliness issues: stained bedding, unclean showers, mold, rust
Pool and some amenities out of service (pool, hot tub, fountain); ants at pool area
Room condition issues: outdated fixtures, broken tile, tub reglaze failing
Instances of sheets not being changed and suite/room assignment problems

Categories

Cleanliness
6
Multiple guests reported cleanliness problems: stained comforter, sheets that appeared unchanged, unclean showers, mold in bathrooms and visible rust—consistent negative cleanliness comments.
Service
10
Staff repeatedly described as friendly, helpful and attentive; specific praise for front-desk agent ("Jordan") going above and beyond, indicating excellent service.
Location
10
Several guests noted the location was quiet, convenient and safe; proximity to town cited as a positive, supporting a strong location rating.
Room Quality
6.6
Multiple reports of outdated rooms and fixtures (rust, broken tile, peeling tub reglaze) and at least one guest checking out early due to room condition—room quality is below average.
Amenities
6.4
Problems reported with core amenities: pool repeatedly out of service, hot tub/fountain not operating, no in-room coffee pot for some, ants in pool area—amenities underperformed.
Value for Money
8.2
Mixed signals: one guest paid for a suite and encountered accessibility/assignment issues, but many guests called their stays good; overall value is slightly above target.
Food and Beverage
10
Breakfast was positively noted by several guests as good and enjoyable (though a few mentioned cold items or weak OJ); overall F&B impressions skew positive.
Overall Experience
10
Most guests described stays as quiet, safe and comfortable with helpful staff and good breakfasts; several said they would return, yielding a very positive overall impression despite some cleanliness/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Situated in Mineola, Best Western Mineola Inn offers easy access to nearby attractions. With Tyler and Canton just a short drive away, and Tyler Pounds Regional Airport within reach, our hotel is the perfect choice for travelers looking for a central location.

Comfortable Accommodations
Our rooms are designed with your comfort in mind, featuring modern amenities and cozy furnishings. Whether you're here for business or leisure, you'll find everything you need for a relaxing stay.

Exceptional Service
At Best Western Mineola Inn, we take pride in providing top-notch service to our guests. From our friendly staff to our attentive concierge, we strive to make your experience memorable. Book now and experience hospitality at its finest.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 251 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 6.6
Amenities: 6.4
Value for Money: 8.2
Food and Beverage: 10
Overall Experience: 10
D
Dwain • couple • us
10
Great stay; great location; friendly staff. We will entertain staying at this hotel again.
Pros:

The location was quiet and the staff were friendly.

Cons:

N/A

2026-10-07 • via Nuitee
T
Thomas • couple • us
6
2026-09-15 • via Nuitee
T
Thomas • couple • us
5
2026-09-14 • via Nuitee
T
Toby • solo_traveller • us
10
Pros:

We have stayed here before it is always great staff helpful friendly food is good clean and wonderful

2026-09-09 • via Nuitee
A
Alyssa • solo_traveller • us
3
I was t comfortable with the cleanliness of the room so I checked out early, and won’t be back!
Pros:

It was convenient to the town that I was visiting.

Cons:

The room was old and needs updates. The shower tub / toilet were outdated and Bible wear and tear that looks like has not been addressed or fixed in years. The shower wasn’t very clean. The comforter had visible stains and sheets looked to have not been changed. I decided not to stay the night because of these reasons.

2026-09-08 • via Nuitee
L
Lateesha • solo_traveller • us
10
Overall my stay was good especially after the front desk switched my room.
Pros:

The staff was very friendly!

Cons:

My first room’s bathroom was horrible. It looked dirty because of the rust.

2026-09-07 • via Nuitee
A
Amanda • extended_group • us
10
2026-09-06 • via Nuitee
M
Michael • couple • us
8
Pros:

Was fine

Cons:

Some broken tile, tub reglaze was coming off . Staff was excellent, very helpful and attentive . Breakfast was good.

2026-08-19 • via Nuitee
D
David • couple • us
10
It was very relaxing and welcoming
Pros:

The staff

Cons:

N/A

2026-08-12 • via Nuitee
G
Gloria • couple • us
2
Very long with nothing to do. Daughter had an event to attend and we planned to enjoy the pool
Cons:

Pool was not in service and we were not made aware of it. Bathroom had mold. Breakfast was cold. Orange juice was water.

2026-08-10 • via Nuitee
L
lynn • couple • us
5
Pros:

The breakfast was good

Cons:

Paying for a suite and not getting one that was accessible for my guests

2026-08-07 • via Nuitee
M
Mario • solo_traveller • us
5
ok
Cons:

I was for 4 day and sheets never was changed

2026-07-23 • via Nuitee
D
Darrell • solo_traveller • us
8
My stay was very good
Pros:

The overall size and comfort was good

Cons:

The swim pool was unavailable.

2026-07-21 • via Nuitee
V
Virginia • couple • us
9
Good except shower needs slip resistant protection.
Pros:

Good

2026-07-19 • via Nuitee
B
Brenda • couple • us
10
2026-07-17 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Comfortable and friendly.
Pros:

Clean and friendly.

Cons:

The pool area needed attention. The water was full of aunts. The hot tub and fountain were not in operation.

2026-07-13 • via Nuitee
M
Maria • family_with_children • us
9
2026-07-13 • via Nuitee
C
Celia • solo_traveller • us
10
Very quiet and safe.
Pros:

It was very clean and staff was very friendly and helpful!

Cons:

Nothing! It was great!

2026-07-13 • via Nuitee
S
Scotty • solo_traveller • us
1
2026-06-21 • via Nuitee
C
connie • family_with_children • us
10
Was peaceful, VERY safe feeling, and comfortable stay.
Pros:

Staff was great, especially the front desk young lady " Jordan " she went above and beyond to help me. housekeeping was very friendly as well. breakfast was great too. Enjoyed my stay, I will return.

Cons:

NO coffee pot in the room. I am a coffee drinker, and it wasn't convenient for me to have it when I wanted a cup of coffee. But Ms. Jorden did make coffee for me late in the evening. That was a plus for me.

2026-06-20 • via Nuitee