Quality Inn Smyrna

Hotels
Choice Hotels International
7.6 (131 reviews)
190 Stadium St, Gateway North Plaza, Smyrna, Delaware, 19977 , Smyrna , US

Children allowed
Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Elevator
Fitness facilities
Free breakfast
See all facilities

Review Highlights

Pros:
Comfortable bed
Convenient location
Cons:
Dirty towels
Rude staff
Poor breakfast quality

Categories

Cleanliness
6.05
Several reviews mention dirty towels, stale odors, and unclean bathrooms.
Service
8.51
Mixed reviews; some staff were noted as friendly while others were reported as rude.
Location
9.05
Convenient location noted in reviews.
Room Quality
7.51
Issues with cleanliness and old amenities were reported; however, some rooms were comfortable.
Amenities
7.04
Limited amenities; breakfast options were not satisfactory and some equipment outdated.
Value for Money
7.99
Perceived overpriced for the quality received.
Food and Beverage
6.05
Multiple complaints about breakfast quality and availability.
Overall Experience
8.62
Average experience, issues with cleanliness and amenities highlight the need for updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:02

Property Description

Experience comfort and convenience at Quality Inn in Smyrna, your perfect home away from home!

Prime Location
Nestled near Bayhealth Emergency Center - Smyrna, Quality Inn is within a short drive from local attractions including the Delaware State Police Museum and Snowland, making it ideal for both work and play.

Comfortable Accommodations
Our 70 air-conditioned guestrooms feature complimentary Wi-Fi, cable programming, and convenient amenities such as coffee/tea makers and private bathrooms stocked with toiletries—ensuring a restful stay.

Exceptional Amenities
Enjoy a complimentary self-serve breakfast each morning, unwind at our outdoor pool, or stay active in our fitness center. With free parking and a business center, Quality Inn is equipped to meet all your travel needs.

Reserve your stay today for an unforgettable experience!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 131 reviews
Cleanliness: 6.05
Service: 8.51
Location: 9.05
Room Quality: 7.51
Amenities: 7.04
Value for Money: 7.99
Food and Beverage: 6.05
Overall Experience: 8.62
D
Drew
6
Pros:

Blood stains on blanket ,shower curtain, shower senior hand rail, tissue box

2025-10-12 via Nuitee
C
Christy family
4
Pros:

There was no breakfast available when we checked out at 9am. Our bathroom had heavy water damage. Vending machines were empty.

2025-10-10 via Nuitee
G
Geoff
4
Pros:

Staff did bare minimum, including engaging with customers (me). Rooms and hallways were incredibly hot. Bathroom had damaged sink. Television very small. No USB charge ports in the room. Had to move the furniture to find outlets.

2025-10-06 via Nuitee
P
Patrick family
4
Pros:

The shower curtain and area around the tub were very dirty, stained, mildewed. Washcloth was stained/dirty.
We were woken early by an alarm in the next room.
Breakfast was minimal.
The hotel was hard to find. There are no signs on the road.

2025-10-05 via Nuitee
A
Akpe partner
2
Pros:

There is a terrible smell in the lobby and in the room. Towels are dirty. I have to go to Walmart to get bed sheets and towels to use. I couldn’t have coffee for breakfast because of the smell.

2025-09-28 via Nuitee
C
Catherine partner
6
Pros:

The room had stale smelling towels. The complimentary bath supplies were either empty or half used. There were items left in the fridge. Not sure when the last time the room was vacuumed. The TV was old and made a horrible noise when first turned on. The only good thing was the bed was very comfortable. The staff were not friendly and usually sitting around in the lobby or nowhere to be seen.

2025-09-28 via Nuitee
D
Daneen
6
Bypass...
Pros:

I spent the night on 9/16 in room 206. The bathroom floors needed to be deep cleaned as there was caked up dirt in the crevices and corners. Only 3 channels on the tv worked and there was an x on the comforter with a magic marker.

I spent a second night on 9/19 (these reservations were made in advance as I was in town for a funeral). This time I was in room 216. It was clean, comfortable, & all tv channels worked. The only issue this time was at check in-the desk clerk was trying to charge me a 2nd time when the room was paid in advance.

Overall, this hotel needs LOTS of updates. I wouldn't recommend it. My suggestion would be to stay in Dover or Middletown.

2025-09-21 via Nuitee
M
Mike
4
Pros:

Was a bit over priced for what you get

2025-09-12 via Nuitee
D
Deryahna family
8
Pros:

Good property

2025-09-04 via Nuitee
N
Nykiesha family
10
Pros:

Night staff was rude. And the the day staff was never around the breakfast was not wat was advertised.

2025-09-02 via Nuitee
P
piff partner
6
Pros:

This is a nice hotel to stay food places close by in walking distance. The pool was nice and clean . The breakfast could of been much better it wasn't a big selection at all . Eggs , toast, waffles, cereal, bagels in a package, and muffin in a package and banana. The coffee was nasty the cream was nasty the o.j ran out and breakfast was over so they didn't refill it . I stayed two nights and the breakfast was the same thing nothing different. The second morning the fire alarm went off early in the morning scaring the heck out of you . And you get no call or announcement saying force alarm or anything. Nobody alerted the consumers to keep us calm and not panic. The staff needs to do better in that aspect. Other than that it's a nice hotel to stay at if you in the area

2025-08-12 via Nuitee
D
Damien
4
Pros:

8:45am fire drill. The first room tv was broken. Rough weekend at the quality.

2025-08-11 via Nuitee
J
Juliet family
6
Pros:

For an overnight stay, the location was convenient. The room (217) was satisfactory. The bed was comfortable. On the surface, the bathroom appeared clean, however, the toilet had a very dark ring just under the lip of the porcelain. I wasn't sure if it was bacteria growth or what. When I flushed, it did not go away. I told the representative at the front desk and he said he would inform the housekeeper. Please address this condition as soon as possible. I think some special attention should be given to this situation. If I were staying longer, I would have requested another room.
Your attention to this matter would be appreciated by others.

2025-08-11 via Nuitee
K
Kevin
8
Pros:

Wonerful place, all good..Hotel,area, staff.

2025-08-09 via Nuitee
B
Brenda
10
Pros:

provided what I was looking for -- clean and quiet

2025-08-09 via Nuitee
F
Frank
8
Pros:

Would have gave 5 stars but breakfast was a bust.

2025-08-06 via Nuitee
R
Randall
6
Pros:

The parking lot had people hanging out blaring music. The front desk was told. Went to diner, came back music still blaring and now there are 6,7 guys out drinking beer.
By 9:30 it quieted down. But we did spot a few really small ants in the room and the ac unit was very loud.

2025-08-06 via Nuitee
R
Richard
8
Pros:

Everyone very friendly

2025-08-03 via Nuitee
C
Colleen M family_with_children
6
Pros:

The room was ok. Its a non smoking room that has .most certainly been smoked in. Two towels, thats it. Ants in the bathroom. Thankfully this is just a one night stay.

2025-08-01 via Nuitee
K
Kyle
8
Pros:

It's a decent place to stay when visiting the area. The television was basic, wifi passable, coffeemaker a joke...and I dont even drink coffee. The continental breakfast lack choices and consisted of muffins, cereal boxes, bananas and very dry, hard scrambled eggs. But I would stay again, because I just needed a place to lay my head and the price is slightly above average cost for a hotel room for a weekend summer stay!

2025-07-19 via Nuitee