Best Western Plus Raton Hotel

Hotels
•
Best Western Plus
9 (279 reviews)
473 Clayton Rd , Raton , US
+1 575-445-8501

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly/phenomenal service (24-hour check-in)
Clean and comfortable rooms
Convenient location (near highway / to Capulin NM)
On-site restaurant and laundry
Dog-friendly rooms
Cons:
Mildew reported in bathtub (isolated)
Some staff appeared unhappy/rude / front-desk issues
Mulligans restaurant: slow service and poor hostess communication
Rooms can be dark with limited natural light
Perceived as overpriced by some guests
Some aspects of property feel dated

Categories

Cleanliness
8.7
Generally reported as clean in multiple reviews, though one guest noted mildew in the bathtub; overall cleanliness is good but not flawless.
Service
9.7
Service is frequently praised (phenomenal night attendant, friendly/helpful staff, 24-hour check-in); a few comments mention some staff appearing unhappy or a curt front-desk interaction.
Location
9.3
Multiple guests compliment the convenient location (close to highway, about 30 minutes to Capulin Volcanic NM) — consistently cited as a strong point.
Room Quality
8.6
Rooms described as comfortable, spacious, well-equipped and dog-friendly (tile floors), but some guests noted rooms can be dark, with at least one comment calling the property 'old' and limited mirror height/fixture control.
Amenities
9.6
Strong amenities noted: excellent included breakfast, on-site restaurant, reasonably priced laundry, 24-hour check-in, elevators and inside access — overall well equipped for travelers.
Value for Money
8.4
Mixed sentiment: several guests praised value and said they'd return, while others called it overpriced for the rate and noted upselling/early-checkout pressure.
Food and Beverage
9
Breakfast repeatedly described as excellent and the best by some guests; the on-site restaurant received mixed feedback (food okay but one report of slow service and poor hostess communication).
Overall Experience
8.7
Majority of reviews are very positive (friendly staff, clean rooms, great breakfast, convenient amenities) tempered by occasional service/staff attitude issues, a few facility negatives (mildew, darkness, dated areas), and mixed restaurant experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious Indoor Swimming Pool and Botanical Courtyard
Experience relaxation in our indoor swimming pool surrounded by a lush botanical courtyard, providing a tranquil oasis during your stay.

Elegant Rooms with Modern Amenities
Indulge in comfort in our stylish rooms, featuring white linens with cream and rich brown accents. Enjoy complimentary Wi-Fi, cable TV, and a well-equipped en suite bathroom for your convenience.

Convenient On-Site Dining and Facilities
Savor American cuisine at Mulligans Restaurant, unwind at the bar, and take advantage of room service. Stay productive with our business center, keep fit in the fitness center, and enjoy the convenience of our launderette.

Book now for a delightful stay at Best Western Plus Raton Hotel, just 10 miles from Raton Municipal Airport-Rtn.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 279 reviews
Cleanliness: 8.7
Service: 9.7
Location: 9.3
Room Quality: 8.6
Amenities: 9.6
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 8.7
D
DO MYUNG • couple • kr
7
2026-10-27 • via Nuitee
M
Melissa • couple • us
10
2026-10-26 • via Nuitee
C
Courtney • family_with_children • us
10
Amazing- great staff- best food
Pros:

The breakfast was the best we have experienced anywhere

2026-10-17 • via Nuitee
C
Cynthia • family_with_children • us
9
Wonderful place to stay if visiting Capulin Volcanic National Monument
Pros:

Comfortable bed. Wonderful included breakfast with lots of choices, with metal eating utensils & ceramic dishes. Soft towels. Good restaurant attached to hotel so didn't need to go outside to use it. Reasonably priced on site laundry facilities, which was very convenient. Fairly close (about 30 minutes) to Capulin Volcanic National Monument.

Cons:

Like most hotels, no way to control shower water temperature & pressure separately, & mirror not tall enough for tall guests.

2026-10-16 • via Nuitee
C
Craig • couple • us
10
2026-10-12 • via Nuitee
K
Kami • couple • us
8
2026-09-14 • via Nuitee
E
Elizabeth • couple • us
5
Overpriced
Pros:

Good location

Cons:

Mildew in the bathtub. Rooms seemed very dark with no natural light.

2026-09-07 • via Nuitee
R
Robert • extended_group • us
8
2026-09-02 • via Nuitee
M
Michael • couple • us
10
2026-08-28 • via Nuitee
J
Jack • couple • us
7
2026-08-24 • via Nuitee
G
Gary • couple • us
10
2026-08-11 • via Nuitee
A
andres • solo_traveller • us
10
Pros:

Very comfortable

Cons:

Nothing, everything was great

2026-07-21 • via Nuitee
V
Vacation790839 • Family
10
Unexpected Gem
Pros:

What an unexpected little gem on our way to the mountains from Texas! The service was friendly and helpful. The rooms were clean and well equipped. The shower had excellent water pressure. The breakfast was well stocked and the seating area had lots of space. Very very pleased with the value as well! Will make this a repeat stop!

2026-07-16 • via Tripadvisor
M
Michael • family_with_children • us
10
Pros:

The staff was all very nice. Accommodations were beautiful. It was nice having a restaurant there after traveling all day.

2026-07-15 • via Nuitee
A
ArlindaPorter • Family • Cumming, Georgia
10
Phenomenal customer service!
Pros:

The customer service was phenomenal! We called to let them know that our flight got cancelled which caused us to not be able to check in until 3 AM. The night time attendant was amazing and told us it was no problem. They had 24 hour checkin and service. The attendant even gave us wildlife safety travel tips for our late night drive from the Denver airport to the hotel. She even met us at our van when we pulled in at 3 AM to alert us that a black bear was making their way through their parking lot. That was AMAZING!

2026-07-13 • via Tripadvisor
O
okgladmom • Couples • Cypress, Texas
8
Excellent for night after a long travel day
Pros:

We stayed here, with our dog, for one night. We found the toom spacious and comfortable. The dog friendly room had tile floor which I thought was brilliant! We enjoyed our breakfast, also. Check in and out was a breeze. Highly recommended.

2026-07-10 • via Tripadvisor
J
Javier • solo_traveller • us
8
Pros:

Staff were outstanding!!!!

Cons:

Old

2026-07-07 • via Nuitee
A
Alexander • couple • us
10
A little pricey but the accommodations made up for it and the excellent reviews were spot on.
Pros:

Very different (in a good way) from other locations we were familiar with. Very clean and well secured considering the size of the property. The inside access to the room with elevator was a welcomed surprise. We asked for a room with a tub and we got it.

Cons:

Nothing unusual.

2026-07-06 • via Nuitee
G
Gabbie • family_with_children • us
10
2026-07-05 • via Nuitee
C
Chelsea • family_with_children • us
8
Pros:

Was very good!

Cons:

Nothing it was all good

2026-06-30 • via Nuitee