Best Western Plus Brandon Inn

Neat and clean staff friendly and look you in your eyes and accommodating to any questions

Clean

Spacious room. Pool and on-site free parking (as we were driving). Good location for highway (but not in centre of town). Good breakfast included inc. fresh waffles & hot, gluten-free options.

Best Western est une valeur sûre. Propreté, confort, accueil courtois et serviable. Bon petit déjeuner. Bien situé. Nous étions de passage mais j'y retournerais volontiers.

This location is under construction no notice on website
Surveillance cameras everywhere

Do not stay here if you value privacy, safety, or peace of mind. My recent stay was entirely unacceptable due to hostile management and a complete disregard for guest boundaries.
• Severe Privacy Violation: I left my room briefly to move my vehicle, leaving the "Do Not Disturb" (DND) sign clearly displayed. While I was gone, General Manager Connie Wilson entered my room without permission or cause. A colleague in the neighboring room witnessed her entry. Entering a guest's room under a DND sign is a massive security breach.
• Hostile Management: General Manager Connie Wilson treats people horribly, acting as though guests are beneath her. She was incredibly rude, aggressive, and unprofessional on the phone, and equally combative when I confronted her at the front desk. She claimed she entered to confirm the room was occupied, which was a blatant lie; she had just called my room to ask me to move my truck and entered the moment I stepped out to do so. the "Do Not Disturb" (DND) sign was also still on the door.
• Undisclosed Renovations: The hotel is actively undergoing construction, which was never disclosed prior to booking or at check-in. When I went to the front desk to address this, staff members were actively printing out notice signs to post around the property—falsely claiming guests had already been notified.
• Constant Disruptions: Workers repeatedly knocked on my door to perform construction tasks inside my living space, completely ignoring the DND sign. Renovation work should be scheduled between stays, not forced upon paying guests.
This establishment completely lacks basic hospitality standards, safety protocols, and customer service. The best part were the two staff members when checking out were kind and professional.

The room was very clean and updated. Large enough to accommodate our son who is wheelchair bound. Good location. The breakfast was very delicious. Lots of selections, hot and had a nice option for those who are gluten free. Staff was very friendly.

Excellent location beside the trans canada highway. Rooms were clean and not crowded with furniture.
There is a bit of final construction/renovations but had 0 impact on the stay.
Friendly staff at check in and check out. However the star of the show was their breakfast buffet. We've both stayed at hundreds of hotels of every brand, and this was the best. Judy was the breakfast room employee and did an amazing job. All the food was fresh. Nothing sitting and getting old.

We enjoyed the hot tub.

DO NOT STAY HERE if you have a pulse or children. Not enough characters to list the deficiencies. Worst treatment and customer service of my life.

Keep looking!

Номер хороший, но уборка так себе

Location was great.

WARNING - Do not ask for late check-out in the evening!! We did and were granted a late check-out. Yet the next morning, while I was out at the dentist, my ill husband was abruptly woken by the staff and told to vacate the room immediately, or we'd be charged another night. The manager was not helpful at all.