Best Western Plus Classic Inn and Suites

Hotels
•
Best Western Plus
7.7 (120 reviews)
210 Moffett Drive , Center , US
+1 936-591-0002

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Rooms frequently described as clean and sanitary
Breakfast often well stocked/fresh when working properly
Convenient/nice location
Friendly front desk staff mentioned by multiple guests
Comfortable rooms for many guests
Cons:
Serious bed-bug allegation reported by at least one guest
Maintenance and reliability issues (leaks, AC/thermostat, stopped-up toilets, keys)
Breakfast and F&B inconsistencies (cold food, missing fruit/yogurt, broken coffee machine)
Amenities smaller or different than pictured (small pool) and water/fan availability problems
Accessibility/ADA features missing or not as advertised

Categories

Cleanliness
8.5
Several guests explicitly praised rooms as very clean and sanitary (bleached/disinfected, nice clean smell), but a serious bed-bug allegation and occasional maintenance-related cleanliness issues (leaks) lower confidence slightly.
Service
7.6
Mixed service: multiple mentions of friendly/front-desk staff and helpful moments, but frequent reliability problems (keys needing multiple trips, slow maintenance, management not taking blame for bed-bug report) reduce the score.
Location
8.5
Location was repeatedly described as good/nice and convenient; only minor negative note about the elevator being far from reception in one review.
Room Quality
7
Room comfort and cleanliness were praised by some, but recurring issues reported: lumpy/very firm mattresses, leaks in bathroom roof, AC/thermostat problems, and ADA features missing or non-compliant.
Amenities
7.2
Amenities are functional but inconsistent: breakfast area and offerings were adequate but many complained about cold hot items, missing fruit/yogurt, a problematic coffee machine, small pool and occasional out-of-service water machines or fans.
Value for Money
7
Several guests felt price increases were not matched by quality (price up, quality down), though others found the stay satisfactory — overall value seen as modest.
Food and Beverage
7.6
Breakfast received mixed feedback: some found it well stocked and fresh, others reported cold hot items, limited options (no fruit/yogurt) and equipment problems (coffee machine not lit).
Overall Experience
8.2
Overall stays were often satisfactory or good (several guests recommended returning), but occasional serious problems (bed-bug allegation, maintenance failures, accessibility issues) create notable variability in guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Complimentary Breakfast and Free Wi-Fi
Start your day right with a delicious breakfast featuring waffles, sausage, and more, all included with your stay. Stay connected with complimentary Wi-Fi throughout the property.

In-Room Amenities
Relax in comfort with a flat-screen TV, coffee machine, microwave, and refrigerator in every room, ensuring a convenient and enjoyable stay.

Fitness Center and Outdoor Pool
Maintain your fitness routine at the on-site fitness center and unwind with a refreshing swim in the outdoor pool, complete with lighted fountains for a touch of luxury.

Experience convenience, comfort, and relaxation at Best Western Plus Classic Inn and Suites. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 120 reviews
Cleanliness: 8.5
Service: 7.6
Location: 8.5
Room Quality: 7
Amenities: 7.2
Value for Money: 7
Food and Beverage: 7.6
Overall Experience: 8.2
C
Christopher • couple • us
9
Good and would recommend others to give them a try
Pros:

Breakfast was good and the location was fine

Cons:

Staff could have been friendlier but overall our stay was satisfactory.

2026-10-30 • via Nuitee
C
Cheryl • couple • us
7
We had stayed here before sometime ago, but it seems as the price went up the quality has declined
Pros:

The room was just ok, and so was the host at the front desk.

Cons:

The bed mattress was very lumpy
We could never get the main light to come on
It needs some up grading on the construction in the bathroom around the walls and the shower
We are older and somethings need to be in place to prevent slips and falls in shower and in reference to toilet
We needed some water, and the machine was out , and because we were already ready for bed, we had to do without

2026-10-20 • via Nuitee
W
Williams • family_with_children • us
10
2026-10-16 • via Nuitee
K
Kay • family_with_children • us
8
Needs improvement
Pros:

Clean, pleasant, good quality

Cons:

Room listed as ADA, pictures showed tub with bench seat. No bench in tub, toilet not Handicap height, very low and difficultto use. Breakfast adequate, but lacking any fruit or yogurt. Hot food was barely warm, gravy cold. Coffee machine not lit and very hard to see buttons and choices. No hot water for tea and no cold water for drinking. Room key didn't work and it took 3 trips to get one that worked.

2026-10-11 • via Nuitee
S
Sabrina • couple • us
4
2026-09-12 • via Nuitee
J
Janice R • solo_traveller • us
10
2026-08-21 • via Nuitee
T
Tamie • couple • us
10
2026-08-10 • via Nuitee
O
O6161XEbillm • Business
2
BED BUGS dont bring them home with you stay away
Pros:

BEWARE BED BUGS-
their management doesnt want to take accountablity and clainm that becasue it was 2 weeks before the report.
Well, it can take 2 weeks for bed bug bites to appear.

2026-07-22 • via Tripadvisor
G
Gary • couple • us
5
Pros:

It has a nice location nice pool good breakfast

Cons:

Are room had a leak in the roof in the bathroom and door stops in the bathroom were ripped off the wall ac thermostat didn’t work it kept changing the temp in the room in the middle of the night

2026-07-19 • via Nuitee
M
Melissa Dawn • solo_traveller • us
10
Great Stay
Pros:

The room was incredibly clean and extremely comfortable. Breakfast was what you would expect, but well stocked and fresh. The staff was very nice.

Cons:

I have zero complaints. I will come back every time we're in the area.

2026-07-07 • via Nuitee
M
Melody • family_with_children • us
1
HOT
Pros:

My room was hot 84 degrees the whole night . I called staff all the rooms were booked and no fan or anything to give customers

Cons:

At least have fans to offer

2026-06-29 • via Nuitee
T
Tanorra • couple • us
10
2026-06-28 • via Nuitee
J
Jennifer • couple • us
10
Pros:

The nice clean smell of the rooms

Cons:

No complaints

2026-06-22 • via Nuitee
D
David • solo_traveller • us
7
Pros:

The hotel was really clean and sanitary, so much to the point you could tell they bleached everything to disinfect it.

Cons:

Really small pool! Not as big as the picture that was shown on Bookings website. We had to go downstairs to use the commode, ours was stopped up the majority of the time, maintenance personnel couldn't fix. The king bed was super firm, little too firm for me.

2026-06-22 • via Nuitee
J
Janice R • solo_traveller • us
5
Friendly staff, but BW is smelling like dogs these days.
Pros:

The lady at the front desk is really nice.

Cons:

Don’t know if I will stay there again, it’s beginning to smell like like dogs.

2026-06-19 • via Nuitee
M
Marco-06 • solo_traveller • fr
9
A recommander vivement
Pros:

Accueil, bon environnement, etc ...
Rien à redire.

Cons:

Ascenseur situé loin de la réception (en extrémité du couloir)

2026-06-18 • via Nuitee
R
roadbunnies • solo_traveller • us
8
2026-05-20 • via Nuitee
T
Tom • solo_traveller • nl
3
Horrible, cockroach graveyard.
Pros:

At least it was quiet and the ladies at the front desk were nice.

Cons:

There were like 20 death cockroaches in my room, saw also a couple of them crawling around. That is disgusting and not acceptable. Also was the smoke detector dismanteld. This is not what i expect from a Best Western. I paid 126 dollar to sleep in a cockroach graveyard.

2026-05-03 • via Nuitee
M
Macie • couple • us
7
2026-04-30 • via Nuitee
M
Macie • extended_group • us
5
Property was nice MOST of the staff were great
Pros:

The property was nice

Cons:

Our door didnt work when we got there and we had to be let in each new person kept trying to rekey us even though it was the battery on the door. Maintenance guy said there was nothing wrong with it because he used his universal card on it just fine. We got up to the room and he used his key again and was smug saying see. So I used both of out cards that he had remade and both didnt work. He made a joke about it and had to ho back down stairs to get a battery and tools. After he fixed the door he made a rude joke about how the women should learn how to change the battery and I was frustrated and told him and the men should learn to
Listen. There was an older white woman at the front desk that made jokes about it too. We had been on planes by that time for 5 hrs and drove 2hrs. We were ready just to relax and thats not what happened.

2026-04-30 • via Nuitee