Best Western Plus Service Inn & Suites

Hotels
•
Best Western Plus
8.3 (249 reviews)
209 41 Street South , Lethbridge , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Cons:
Unclean linens
Congested parking

Categories

Cleanliness
6.38
Multiple reports of unclean linens and an unpleasant smell in the rooms.
Service
8.35
While there were some negative comments about staff, others noted helpfulness and friendly service.
Location
8.89
The location is convenient, though there were some concerns about loitering young adults.
Room Quality
7.84
Mixed reviews about room condition, with some guests satisfied and others expressing dissatisfaction.
Amenities
8.87
Guest enjoyment of facilities such as the pool, hot tub, and breakfast options.
Value for Money
8.83
Perception of decent value for the services and room quality offered.
Food and Beverage
8.88
Complaints about the breakfast availability were overshadowed by positive remarks about food options.
Overall Experience
8.35
Varying experiences but generally a sense of satisfaction despite some serious concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:51

Property Description

Modern Amenities
The Best Western Plus Service Inn & Suites in Lethbridge offers a range of modern amenities for a comfortable stay, including an indoor pool, hot tub, and free WiFi in every room.

Convenience at Your Fingertips
With a microwave, refrigerator, flat-screen TV, and desk in all rooms, guests can enjoy convenience and comfort during their stay. The hotel also provides a fitness centre, 24-hour reception, and a business centre for added convenience.

Nearby Attractions
Located just a short drive from the Nikka Yuko Japanese Garden and Lethbridge County Airport, this hotel is the perfect choice for travelers looking to explore the local attractions. Book your stay at Best Western Plus Service Inn & Suites for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 249 reviews
Cleanliness: 6.38
Service: 8.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 8.35
M
Marco • family_with_children • nl
8
2026-03-15 • via Nuitee
J
Julian • extended_group • ca
8
2026-03-09 • via Nuitee
J
Jayme • family_with_children • ca
7
2026-02-23 • via Nuitee
N
Natasha • family_with_children • ca
10
2026-01-19 • via Nuitee
T
Tiffany • solo_traveller • ca
1
2026-01-19 • via Nuitee
J
Joan • extended_group • ca
8
Pros:

Quiet

2026-01-19 • via Nuitee
M
Margareta • family_with_children • ca
9
2025-12-30 • via Nuitee
D
Darlene • couple • ca
9
Pros:

Porcelain cups and plates for breakfast
2 chairs in our room

2025-12-26 • via Nuitee
V
Virginia • couple • ca
10
Overall it was great
Pros:

Comfort and access to various resources

Cons:

Parking gets congested at times

2025-12-24 • via Nuitee
V
Virginia • extended_group • ca
9
Staff were helpful and friendly
Pros:

My Hubby liked it. I left early for meetings so I never got to try out the complimentary breakfast.

Cons:

Overall It was great

2025-12-19 • via Nuitee
C
Carissa • family_with_children • ca
9
2025-12-07 • via Nuitee
A
Antonio • couple • us
1
Housekeeping does not change the linen
Pros:

Nothing

Cons:

My husband and I were in Canada on a business trip, and when our trip was delayed by a day, we decided to stay in a hotel. Based on the reviews, I chose to give Best Western Plus a try — and unfortunately, it was a big mistake.

As soon as I walked in, there was an unpleasant smell. We were eventually greeted by the front desk and given our room. The first thing I always do when I enter any hotel room is lift the sheets and check the linens. Right away, I could see the bedding had not been changed. The sheets and pillowcases had human hair all over them.

I immediately went to the front desk to report it. When the supervisor came, her initial excuse was that it was a pet-friendly room and the hair could have been from a dog. I explained that it was clearly human hair and even showed her the video I took. She acknowledged it and offered to move us to a different room, but at that point, I was completely disgusted. If housekeeping left this room in that condition, I had no confidence the other rooms would be any better.

We requested a refund and went to the hotel across the street, which was much cleaner, updated, and had no issues at all.

I definitely do not recommend staying here. But if you do, make sure you thoroughly check the linens before settling into the room.

2025-11-24 • via Nuitee
G
Goannetti • family_with_children • ca
10
2025-10-30 • via Nuitee
S
SHULI • extended_group • cn
1
Horrible room and staff. Do not stay here.
Pros:

The so called manager David is unhelpful and unfriendly at all. The rooms are horrible. Do not recommend anyone to stay there.

Cons:

The so called manager David is unhelpful and unfriendly at all. The rooms are horrible. Do not recommend anyone to stay there.

2025-10-15 • via Nuitee
S
SHULI • extended_group • cn
1
Pros:

Nothing.

Cons:

The so called manager David is unhelpful and unfriendly at all. The rooms are horrible. Do not recommend anyone to stay there.

2025-10-15 • via Nuitee
T
Tara • family_with_children • ca
8
2025-10-10 • via Nuitee
T
Tony
10
Pros:

My room was not ready for quite a long time and something got mixed up but the front desk employee on at the time He upgraded me to a King room which better suited my needs anyway . It was on Sept 4 around 4:30 ish Good Job !

2025-10-06 • via Nuitee
K
Kathryn • partner
10
Pros:

Gluten free options are available. Coffee machine by the elevator is a treat.

2025-10-05 • via Nuitee
K
Kathryn • partner
10
Pros:

Appreciate the Gluten Free options that are available. The coffee machine by the elevator is a treat.

2025-10-05 • via Nuitee
Z
Zelnik • couple • ca
8
2025-10-04 • via Nuitee