Neo+ Penang

Hotels
•
Neo
8.3 (3597 reviews)
68 Jalan Gurdwara , George Town , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near street food, markets and supermarkets
Friendly, helpful staff (assisted with taxis)
Clean and comfortable rooms with good beds and views
Nice pool and water refill stations
Free/easy parking and good value for money
Spacious family rooms
Cons:
Occasional cleanliness issues (dirty linens, towels, smelly toilet)
Pool closes early (19:00) and strict no-outside-drinks policy
Old bathroom fixtures/poor shower water flow
Gym facilities are weak
No refund provided for an early checkout in one report
Elevator lacks keycard/security system

Categories

Cleanliness
7.6
Many guests explicitly praise cleanliness (“So clean”, “Limpieza”), but several reports of dirty bed linen, towels and a smelly toilet lower the score slightly.
Service
8.7
Staff frequently described as helpful and friendly (assisted with taxis, warm reception). One report of no refund for an early checkout is a minor negative.
Location
8.9
Repeatedly highlighted as a major strength: walking distance to food stalls, weekend market, supermarket and malls. A few comments note it feels slightly out of the main nightlife area.
Room Quality
8.2
Rooms described as spacious with comfortable beds and good views, but some issues reported (low lighting in rooms/bathrooms, occasional odours, older bathroom fittings).
Amenities
8.4
Pool is a clear plus and water refill stations and parking are appreciated; gym is weak, elevator security lacks keycard and pool closing time/policies are minor downsides.
Value for Money
8.6
Several guests explicitly state the hotel is good value for money; free parking and adequate facilities support this, though some small extra charges (e.g., drinks) were noted.
Food and Beverage
7.6
Limited on-site F&B comments: breakfast seen as a bit light for some European guests and pool drink prices criticized; excellent nearby street food offsets hotel F&B limitations.
Overall Experience
8.4
Overall strongly positive with many recommendations and family stays described as ‘genial’ or ‘very recommended’, tempered by occasional cleanliness and amenity complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:07

Property Description

Convenient Location

Situated in the heart of George Town, Neo+ Penang offers easy access to popular attractions such as 1st Avenue Shopping Mall and Armenian Street.

Modern Amenities

Enjoy a comfortable stay in air-conditioned rooms equipped with flat-screen TVs, personal safes, and free WiFi.

Dining Experience

Indulge in a delightful culinary journey at Lemongrass Restaurant, serving a variety of international and Malaysian dishes.

To experience luxury and convenience at its best, book your stay at Neo+ Penang today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. A prepayment deposit of 50% from the total room charges is required upon arrival for bookings of 10 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.3
Based on 3597 reviews
Cleanliness: 7.6
Service: 8.7
Location: 8.9
Room Quality: 8.2
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 8.4
K
kkhaing • family_with_children • au
7
Pros:

Location, friendly staffs

Cons:

No water bottle provided
only one pillow for one person

2026-09-12 • via Nuitee
H
Hamzah • solo_traveller • gb
9
Had a faultless stay at the property, large rooms , spacious and clean !
Pros:

Property was spacious and clean with excellent facilities

2026-09-12 • via Nuitee
M
MARCOS • solo_traveller • ar
10
Pros:

Desayuno super completo... pileta en la terraza. Habitacion muy comoda

2026-09-10 • via Nuitee
A
ANA MARIA • couple • es
6
Hotel con buena ubicacion y padar un par de noches!
Pros:

Unicacion

Cons:

Los desayunos

2026-09-07 • via Nuitee
R
Riyane • extended_group • fr
10
2026-09-06 • via Nuitee
K
Keat • extended_group • nl
10
Good
Pros:

Good

Cons:

Niks

2026-09-05 • via Nuitee
A
aki1642 • solo_traveller • id
5
2026-09-04 • via Nuitee
M
Matteo • extended_group • it
8
Ottima soluzione per visitare George town
Pros:

Struttura accogliente e con tutti i comfort. Piscina sul tetto

Cons:

Nulla in particolare

2026-09-03 • via Nuitee
E
Eva H. • extended_group • es
8
Muy buena opción en Georgetown
Pros:

Muy buena ubicación, cerca del centro de Georgetown y con un pequeño supermercado al lado de recepción. Varias atracciones, restaurantes y bares en los alrededores. Desayuno bueno y variado. Habitación no muy grande pero camas muy cómodas. Piscina bonita con vistas. Personal amable. Recomendable!

Cons:

Todo bien aunque la habitación (doble superior con dos camas) y el baño eran un poco pequeños. La piscina solo está abierta hasta las 19h.

2026-09-02 • via Nuitee
H
Hahn Yeob • family_with_children • kr
8
Cons:

breakfast should be upgraded. esp coffee and bread.

2026-09-02 • via Nuitee
S
Silvio • solo_traveller • it
10
2026-09-02 • via Nuitee
P
Patrick • solo_traveller • ca
7
budget friendly
Pros:

budget friendly

Cons:

basic

2026-09-02 • via Nuitee
A
AUDREY • couple • fr
10
2026-09-02 • via Nuitee
N
Norah • solo_traveller • sg
9
My first visit to Penang Neo+ Hotel
Pros:

Neo+ Penang location is centralized within the George Town Tourist attractions, such as Penang Street, Clan jetties or if you love to shop, there are various big shopping centres just like in KL or JB cities. You will be spoilt with choices of food and food stalls.

Hotel staff from the reception, Lemongrass restaurant and even the lobby staff are friendly, warm and helpful. We booked 3 rooms and was given 1 room for early check in which we did not expect to get one.

They have a centralized water dispenser and iron and ironing board on every level, it depends if you are the one who likes to iron your clothing, u have to do it outside of your room.

The view is spectacular as my room was facing the sea.

I will definitely come again to this hotel.

2026-09-01 • via Nuitee
P
Pilar • family_with_children • es
8
Estancia en familia en Penang.
Pros:

La habitación era amplia y cómoda. Estaba todo muy limpio. Buena ubicación.
Personal atento y amable.

Cons:

Nada a destacar.

2026-09-01 • via Nuitee
S
Stefano • solo_traveller • it
8
Pros:

Pulizia, cortesia e posizione
Letto comodo

Cons:

Migliorare la pulizia dei vetri della camera

2026-08-31 • via Nuitee
C
Clare • couple • gb
9
Comfortable hotel with great pool
Pros:

Very comfortable hotel room . Lovely rooftop swimming pool - very refreshing. Great views.
Extensive breakfast

Cons:

Breakfast had limited western options.
Swimming pool had no shade when sun overhead. Would be easy to have a covered canopy.

2026-08-31 • via Nuitee
M
Mark • solo_traveller • nl
10
2026-08-30 • via Nuitee
Y
yuchang • extended_group • tw
8
第二次入住還是一樣舒適方便~泳池很舒服
Pros:

第二次入住還是一樣舒適方便~泳池很舒服

Cons:

浴室設計有點怪

2026-08-29 • via Nuitee
K
Karina • extended_group • es
7
Pros:

Buena ubicación , el personal muy amable .

Cons:

Las habitaciones están un poco anticuadas pero limpias , el baño no huele bien .

2026-08-28 • via Nuitee