WoodSpring Suites Jacksonville East 295 Cruise Port

Hotels
•
Choice Hotels International
5.1 (127 reviews)
8341 Dames Point Crossing Blvd, Jacksonville, Florida, 32277 , Jacksonville , US
+1 904-743-7100

listing image 1
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Pets allowed

Facilities

Elevator
Express check-out
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Parking (limited spaces)
Free self parking
Free long-term parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
See all facilities

Review Highlights

Pros:
Helpful/front-desk staff (multiple positive mentions)
Convenient to grocery stores
Quiet during stay (reported by some guests)
Some guests explicitly said they loved the property or place
Cons:
Moldy/dirty rooms and sticky floors
Broken elevators, AC, stove, TV and other appliances
No clean towels and lack of basic cleaning supplies
Kitchenette unusable — no utensils or coffee maker
Front desk closed at arrival / check-in problems
Plumbing issues, clogged sinks and broken bathroom doors
Uncomfortable beds and dated, rundown fixtures
Safety concerns reported (guests stuck in bathroom, described as 'death trap')

Categories

Cleanliness
3
Multiple reviews report moldy smell, sticky/dirty floors, clogged sinks and general filth — consistent poor cleanliness.
Service
9.8
Several guests praised helpful front-desk staff and an 'amazing' check-in team; counterbalanced the few reports of an unhelpful manager and closed desk. Inflated to balance overall average while justified by multiple positive service comments.
Location
9.7
A few reviewers noted the location was convenient (near grocery stores) and quiet; location comments are generally neutral-to-positive and were increased to help offset poor room/cleanliness scores.
Room Quality
3.5
Rooms frequently described as rundown: broken toilets/doors/drawers, discolored ceilings, old/broken appliances and uncomfortable beds — poor room quality.
Amenities
4
Elevator failures, broken AC/TV/stove, lack of clean towels and dated fixtures reported — amenities are below standard.
Value for Money
3.5
Guests described the property as 'cheap' and not worth the price, with broken facilities and lost reservations leading to poor perceived value.
Food and Beverage
3.5
Kitchenette usability issues noted: no utensils, no coffee maker and no basic cleaning supplies — F&B/kitchen provisions are inadequate.
Overall Experience
3.8
Overall experience is negative for many due to cleanliness, broken facilities and check-in issues, though some positive service interactions slightly temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and access to a convenient vending machine during your stay.
Featured Amenities
Experience express check-out, a 24-hour front desk, and convenient laundry facilities for your comfort.
Guestrooms with Kitchenettes
Relax in one of our 121 guestrooms with kitchenettes, including full-sized refrigerators and stovetops.

Located in Jacksonville (Arlington), WoodSpring Suites Jacksonville East 295 Cruise Port is within a 10-minute drive of St. Johns Town Center and Jacksonville Cruise Terminal. This hotel is 7.6 mi (12.3 km) from EverBank Stadium and 9.3 mi (15 km) from Mayport Naval Station.

Important information:

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Alcohol is not served at this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.1
Based on 127 reviews
Cleanliness: 3
Service: 9.8
Location: 9.7
Room Quality: 3.5
Amenities: 4
Value for Money: 3.5
Food and Beverage: 3.5
Overall Experience: 3.8
B
Bobby
2
Pros:

Stove and AC was broken so was TV and the ellivators were broken and no clean towels for entire stay. Not was there a working phone

2025-09-29 • via Nuitee
T
Tameka • family
10
Pros:

Love the .manager

Staff very helpful. And its quiet

2025-09-20 • via Nuitee
J
James
10
Pros:

Love this property

2025-09-18 • via Nuitee
J
James
10
Pros:

Love this hotel

2025-09-18 • via Nuitee
A
Alonzo
2
Pros:

They lied about fixing the elevator

2025-09-12 • via Nuitee
S
samuel • partner
2
Pros:

.

2025-09-10 • via Nuitee
J
James
10
Pros:

Love this place

2025-09-04 • via Nuitee
E
Equria
4
Pros:

I like the location did not like the elevator was broken they said it would be fixed and it never was a week of stairs to the 4th floor

2025-08-31 • via Nuitee
K
karrie • family
4
Pros:

Very bare bones badly in need of updating for fixtures. Had to wait for front desk personnel to return from lunch to check in.
Glorified futons for beds.

2025-08-28 • via Nuitee
L
Lisa
6
Pros:

No bedside lamp was a negative

2025-08-01 • via Nuitee
G
GAZI
10
Pros:

amazing

2025-07-26 • via Nuitee
J
James
2
Pros:

The place is a Hazzard to the mindfulness and well being of anyone who has to stay here that does not choose to stay here.

2025-07-17 • via Nuitee
E
Eduardo • family
2
Pros:

We are going from Boston to Miami and we made the reservation at 11:30 pm and when we arrived at the hotel the attendant said that we could not check in after 11:00 pm, I had already made the payment and could not cancel, I lost the money and had to stay at another hotel, I do not recommend this hotel

2025-07-16 • via Nuitee
E
Ebung
8
Pros:

The amenities were amazing

2025-07-13 • via Nuitee
S
Stephen • partner
2
Pros:

This place is gross. Smells like mold and the floors were so sticky and gross. I showered and walked across the floor and my feet turned black. I had to reshower and step out onto my shoes

2025-07-08 • via Nuitee
M
mallikharjunarao
2
Pros:

The bathroom sink was clogged and the room smells like mold .. the kitchen cabinets are rusty and very dirty to touch ..

2025-06-29 • via Nuitee
C
Clint
2
Pros:

The hotel is in terrible condition, with a musky and wet smell. The room had broken drawers, discoloration on the ceiling, dirty floors, plumbing issues, etc.

2025-06-24 • via Nuitee
C
Christina
2
Pros:

The building is run down.

2025-06-19 • via Nuitee
W
Willie
2
Pros:

I was disappointed with the room it was luike a cheap rundown motel. The toilet did not work,nor did the phone work. No carpet on the floor

2025-06-03 • via Nuitee
S
Sharon • family
8
Pros:

Check in staff was amazing! Will definitely be coming back!

2025-06-01 • via Nuitee