Hotel Alpen

Hotels
8 (33 reviews)
Via San Rocco 15 , Andalo , it

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Attentive staff
Good amenities
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
6.25
Issues with room cleaning frequency and thoroughness mentioned.
Service
9.25
Staff described as kind, attentive, and helpful.
Location
8.75
Good location, mentioned positively in multiple reviews.
Room Quality
8.25
Room was clean and spacious with a nice view.
Amenities
8.75
Spa and pool facilities received positive feedback.
Value for Money
7.25
Concerns about the value relative to the quality of food and service.
Food and Beverage
7.25
Mixed reviews on food quality and variety.
Overall Experience
8.25
General satisfaction with the stay despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:36

Property Description

Ski-in, Ski-out Convenience
Hotel Alpen, nestled in Andalo just steps away from the Paganella ski area, offers a seamless skiing experience with a complimentary shuttle service to the slopes.

Wellness and Entertainment
Indulge in relaxation at the free wellness centre or enjoy nightly entertainment options like the cinema room and disco, ensuring a memorable stay beyond the slopes.

Convenience at Your Fingertips
From on-site ski services including equipment rental and lessons to the complimentary ski bus passing by every 20 minutes, Hotel Alpen ensures a hassle-free and enjoyable winter getaway.

Ready to hit the slopes and unwind in style? Book your stay at Hotel Alpen now for an unforgettable mountain retreat.

Important information:

The pool/whirlpool area is open from 10:00 to 12:00 and from 15:00 to 19:00 (except Sunday mornings);
The relaxation area is open in the afternoon only from 15:00 to 19:00;
Children under the age of 15 can only access the pool/whirlpool area;
Please note that the maximum number of guest accepted in the Spa area is 35, reservation is needed and restrictions may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Spa/wellness center is closed from 2026-06-14 until 2026-03-22
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Mar 22, 2026 until Sun, Jun 14, 2026

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BZO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 30 per person per night when using an available cot.
    Children up to and including 11 years old stay for 100% of the adult rate per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 33 reviews
Cleanliness: 6.25
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 7.25
Overall Experience: 8.25
J
Jessica • couple • sm
6
Carino! A piedi un po’ in salita ma buona pisione
Pros:

Grande e staff gentile
Animatrici molto carine

Il cibo ok e abbondante

Cons:

Area giochi bimbi eterna quasi inesistente peccato

Internamente sala interrata nuova e bella con dade animazione

2025-10-13 • via Nuitee
• solo_traveller • tr
10
2025-10-06 • via Nuitee
• couple • it
8
Colazione molto buona e completa, posiziona ottima e personale. Spa spettacolare
Pros:

Colazione molto buona e completa, posiziona ottima e personale gentilissimo. La spa ha reso il soggiorno perfetto!

Cons:

Camera leggermente piccola e fredda

2025-09-06 • via Nuitee
M
Marianna • family_with_children • it
7
Pros:

La struttura non è nuovissima, ma la mia camera era molto pulita, grande e con una bella vista! Ringrazio Alessia la ragazza che ci ha accolto all'arrivo per i preziosi consigli sulle attivita' da fare ogni giorno in base alle nostre esigenze e per la sua gentilezza e cordialita'! Un altro ringraziamento al simpatico barista che ha divertito molto mia figlia di 5 anni !

Cons:

Nella struttura vi erano poche famiglie e molti Aziani pertanto, non è Indonea alla permanenza con bambini che hanno bisogno di una animazione continua specialmente nelle giornate piovose!

2025-09-06 • via Nuitee
V
Vincenzo • solo_traveller • it
8
Cons:

Colazione non all'altezza

2025-09-06 • via Nuitee
L
Laura • solo_traveller • it
8
2025-09-04 • via Nuitee
M
Matteo • solo_traveller • it
8
Pros:

Lo staff molto simpatico, attento e disponibile.
Dalla reception, alla sala/bar, alle ragazze dell'animazione e della spa.

Camera spaziosa, pulita e qualità del sonno 10

La spa molto completa e l'area piscina grande

Colazione onestissima

Cons:

forse qualche prodotto locale in più a colazione

un po' caotica la zona relax (ma non è certo colpa della struttura se le persone non sanno come ci si comporta in una spa)

2025-08-26 • via Nuitee
F
Federica • couple • it
7
2025-08-24 • via Nuitee
M
mdlk • couple • it
6
Nella media
Pros:

La natura intorno.

Cons:

Rapporto qualità/prezzo inesistente.

2025-08-24 • via Nuitee
A
Alessandra • couple • it
10
2025-08-24 • via Nuitee
P
Pamela • extended_group • it
10
2025-08-23 • via Nuitee
G
Giancarlo • extended_group • it
8
2025-08-22 • via Nuitee
A
Auriemma • couple • it
8
Ottimo
Pros:

Tutto

2025-08-22 • via Nuitee
B
BUCCIARELLI • family_with_children • it
8
2025-08-21 • via Nuitee
B
Bortolotti • couple • it
8
2025-08-20 • via Nuitee
C
CRISTINA CELLAI • couple • it
8
2025-08-16 • via Nuitee
W
William • solo_traveller • it
10
2025-08-13 • via Nuitee
R
Raul Mauro • couple • it
5
Pros:

Nella norma per un 3 stelle s

Cons:

Ho avuto vari disguidi : 1 la mattina l'addetta alle pulizie entrava in camera senza avvisare 😠😠😠 2 la pulizia era quello che era ( 10/15 minuti a fare la camera, chiaramente non si può pensare che siano fatte come a casa nostra però pulire più di fino quello si, 3 e ultimo disguido,io ho prenotato per b&b perciò cena extra, ( 25 € a testa menù prenotato la mattina,e buffet a quantità illimitata ) usufruita 2 volte e in entrambe le consumazioni c'erano 5 vassoi vari tra pizza a trancio, verdure pastella te etc. ma terminati i suddetti non né portavano più😡😡😡questa è stata la risposta di un cameriere.
Orari cena 19.30/20.30 per me' e giusto giusto come tempistica cmq.in entrambi le sere io 19.35 entravo e riuscivo a prendere per me e mia moglie gli ultimi rimasugli dei piatti
PS.SOTTOLINEO
Da rivedere molto sia la pulizia che il cibo,per quanto riguarda la spa non sono mai andato perciò non metto voti
Spero sia di avviso per altri, rapporto qualità/prezzo non ci siamo 😠😠😠

2025-08-10 • via Nuitee
T
Tomáš • family with young children • cz
8
Great ski trip with children
2025-03-02 • via Nuitee
D
Davide • family with young children • it
9
Superb
2024-09-08 • via Nuitee