Belle Epoque Hotel Victoria & Apartments

Hotels
8.5 (1347 reviews)
Äussere Dorfstrasse 2 , Kandersteg , ch

Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Pool cleanliness
Positions of plugs in room

Categories

Cleanliness
7.64
Some concerns regarding pool water cleanliness.
Service
9.11
Friendly and attentive staff consistently mentioned.
Location
9.15
Conveniently located near attractions and transport.
Room Quality
8.1
Rooms are clean and spacious, with minor concerns about some room styles being dark.
Amenities
8.63
Good amenities like a sauna, pool, and breakfast options.
Value for Money
8.09
Offers good value, but some items felt overpriced.
Food and Beverage
8.64
Very good breakfast options and generally positive dining experiences.
Overall Experience
8.61
A lovely stay overall with good character and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:27

Property Description

Centrally Located and Surrounded by Nature

Facilities for All Interests
The hotel offers a range of activities to cater to all guests. From a tennis court and swimming pool for the sporty types to biking and skiing options for outdoor enthusiasts, there is something for everyone. After a day of activities, guests can unwind in the sauna and steam bath, ensuring a relaxing stay for all.

Family-Friendly Amenities
Families are welcome at our hotel, with a children's playground available for the younger guests to enjoy. The cheerful atmosphere combined with Swiss hotel tradition creates a welcoming environment for families looking to create lasting memories together.

Book now to experience the perfect blend of nature, tradition, and relaxation at our centrally located hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for CHF 25 per person per night when using an existing bed.
    Children up to and including 15 years old stay for CHF 25 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.5
Based on 1347 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
R
Rauljoner family_with_children ch
9
Pros:

Desayuno y ubicación

2026-06-06 via Nuitee
J
juliane couple ch
8
Bel hôtel, bien situé
Pros:

L’emplacement, la propreté

2026-06-06 via Nuitee
H
Hohenwarter1 couple at
9
Wir kommen auf jeden Fall wieder, haben uns rundum wohl gefühlt!
Pros:

Das ganze Ambiente des Hotels, der schöne Garten, das Schwimmbad sowie das Restaurant gleich nebenan. In diesem haben wir gegessen und zwar hervorragend mit sehr netter Bedienung. Das Frühstück im Hotel war auch wirklich sehr zufriedenstellend und gut!

Cons:

Leider war das Schwimmbad rundherum im Fliesenbereich nicht sauber (viele Haare und Schmutz von der Terrasse und im Wasser schwamm sogar ein Wundpflaster....

2026-06-05 via Nuitee
K
Kalani solo_traveller sg
7
2026-06-04 via Nuitee
T
Thomas solo_traveller ch
8
2026-06-03 via Nuitee
D
Débora Sávio solo_traveller ch
10
2026-06-03 via Nuitee
M
Marco couple ch
8
Gute Zimmer, tolles Frühstück, top Lage – aber das Restaurant war enttäuschend.
Pros:

Wir hatten einen rundum angenehmen Aufenthalt.
Die Zimmer waren sehr sauber, modern eingerichtet und boten genügend Platz zum Entspannen. Besonders gut gefallen hat mir die ruhige Atmosphäre.
Das Frühstück war abwechslungsreich und frisch - von warmen Speisen bis hin zu frischem Obst war alles dabei. Ein perfekter Start in den Tag.
Auch die Lage ist ideal: zentral, aber dennoch ruhig, mit guter Anbindung an öffentliche Verkehrsmittel und vielen Restaurants in der Nähe.

Cons:

Weniger überzeugt hat mich das Essen im Restaurant.
Die Qualität der Speisen war in Ordnung, aber insgesamt gibt es hier noch deutlich Luft nach oben. Der Service wirkte unsicher und holperig, und die Kellnerinnen schienen nicht ausreichend mit der Karte vertraut zu sein.
Ein Beispiel: Uns wurde gefragt, ob wir die Rösti mit Leber möchten – eine etwas ungewöhnliche Kombination, die eher Verwirrung als Klarheit erzeugt hat.
Zudem hörte man sehr häufig ein „Entschuldigung“, sobald etwas nicht verstanden wurde oder beim Servieren Unsicherheiten auftraten.
Insgesamt war das Erlebnis im Restaurant leider enttäuschend.

2026-06-01 via Nuitee
F
Frazzetto family_with_children au
10
Pros:

Location perfect, staff very helpful & friendly

2026-06-01 via Nuitee
M
Mohammad couple de
8
Pros:

- Friendly, helpful staff
- Location is great
- the style and decorative are nice

Cons:

- price a bit high
- restricted view from our room
- the pool is very small

2026-05-29 via Nuitee
R
ramesh.b4 solo_traveller ch
8
Pros:

Good location, good breakfast, friendly staff.

Cons:

Nothing that we disliked.

2026-05-28 via Nuitee
M
Maria solo_traveller ch
10
J’ai pu me ressourcer, je suis parti avec l’envie de revenir 🫠
Pros:

Le personnel au petit soin, la chambre avec balcon et machine à café , le petit déjeuner sur la terrasse 🥰, hôtel magnifique avec piscine et jardin 🤩 excellent emplacement et avec passe gratuit pour le bus + 50% entrée Blausee et rabais pour remonter mécaniques ( Oeschinensee) 🥰

Cons:

Tout était excellent 👌

2026-05-28 via Nuitee
N
Natasha solo_traveller us
9
Pros:

Comfy clean rooms. Close to the trail for hiking and great breakfast.

Cons:

Clock bell goes off every 15 minutes from 7am-10pm. Can be annoying if you’re trying to sleep.

2026-05-27 via Nuitee
L
Li-Kwung couple tw
9
Angenehm
Pros:

Das Hotel liegt im Zentrum und der Preis inklusive gutes Frühstück.

Cons:

Nichts

2026-05-27 via Nuitee
G
GREICY couple br
10
Já quero voltar!
Pros:

O hotel tem mesmo a cara da Suíça, os móveis, a arquitetura. Amamos o local, vista para as montanhas e dentro de uma cidade maravilhosa que é Kandersteg. O café da manhã é bem farto e dispõe de comidas deliciosas. Na recepção as meninas tentavam falar o português, e isso nos ajudou muito também.

Cons:

Nada

2026-05-26 via Nuitee
A
Alexandra couple ch
8
2026-05-26 via Nuitee
N
Newsha couple fr
10
Un hôtel que je recommande sans hésiter, j’y retournerai avec plaisir.
Pros:

Séjour incroyable à l’Belle Epoque Hotel Victoria.
Franchement, tout était nickel du début à la fin.
Le service des filles à l’accueil était exceptionnel, rarement vu un accueil aussi chaleureux et professionnel.
La piscine chauffée était parfaite, très agréable après une journée dehors.
Le petit buffet du petit-déjeuner était excellent, avec beaucoup de choix.
Et la vue sur les montagnes et les petites cascades était juste magnifique.
Un hôtel que je recommande sans hésiter, j’y retournerai avec plaisir.

2026-05-26 via Nuitee
J
josephkJ2169OX Family
8
Beautiful Hotel but Experienced Issues
Pros:

The double comfort rooms are roomy and comfortable although the beds were not the most comfortable. The half board booking was a disaster - we were the only family to utilize it and it took over 2 hours to simply receive underwhelming soup, salad (if you can call it that) and meal - and we were the only patrons! Very disappointing and the hotel, while acknowledging the circumstance, did nothing to make up for the very poor service. This is a beautiful hotel and we really love the atmosphere, balcony and ambience, but the rooms are not soundproof nor do they appear to have air conditioning. Our breakfast orders were also not cooked as requested and got confused and we ended up with orders not matching our requests. The staff is very friendly and helpful. The pool was a key highlight and we enjoyed it very much. Upon checkout, the hotel's system was declining cards and at first we were told it was our problem, but after asking the agent to reboot their devices they finally started getting errors on their system - not our cards. At first we were asked to use an ATM down the street to get cash to pay for our rooms! I believe we probably ran into a few more issues than most people do staying at this hotel. Overall we really loved the facility, the staff, and especially the location and views!

2026-05-25 via Tripadvisor
D
Damien couple fr
9
Le rêve
Pros:

Joli hôtel suisse belle époque très bien situé, très propre et un super petit dej!

Cons:

La tv ne fonctionnait pas et ce serait mieux d'ouvrir la piscine jusque 21h ou 22h
L'hôtel pourrait payer les 10Chf de parking à ses clients. Car le prix est assez cher. Même pour ia suisse..

2026-05-25 via Nuitee
J
Johann extended_group fr
8
2026-05-25 via Nuitee
N
Nsangra solo_traveller ch
9
2026-05-25 via Nuitee