Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice pool and garden
Decent restaurant
Cons:
Cleanliness issues
Need for modernization
Room readiness problems

Categories

Cleanliness
7.56
Some reviews mentioned issues with cleanliness, indicating room readiness problems.
Service
8.83
The staff was described as very friendly and caring in multiple reviews.
Location
8.57
Multiple reviews praised the convenient and pleasant location of the hotel.
Room Quality
7.52
Several comments suggested that the rooms were in need of modernization.
Amenities
8.25
Amenities like the pool and garden were viewed positively.
Value for Money
8.01
The pricing was seen as decent, though some felt it did not meet expectations given the issues.
Food and Beverage
8.56
The restaurant received praise for quality and pricing.
Overall Experience
8.33
Overall experience was generally pleasant despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:04

Property Description

Luxurious Amenities
Heri Heights Serviced Apartments by Trianum offers a range of luxurious amenities including a swimming pool, fitness centre, and Turkish steam bath. Guests can unwind in style and comfort during their stay.

Self-Catering Apartments
The well-equipped self-catering apartments feature contemporary furnishings, a fully equipped kitchen, dining area, and a lounge with satellite TV. It's the perfect home away from home for both short and long stays.

Convenient Location
Centrally located in Nairobi, just a 5-minute drive from the city centre, the aparthotel provides easy access to key attractions like The Village Market shopping complex. With complimentary Wi-Fi and a business centre, it's ideal for both leisure and business travelers.

Experience luxury and convenience at Heri Heights Serviced Apartments by Trianum. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for US$15 per person per night when using an existing bed.
    People 13 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 224 reviews
Cleanliness: 7.56
Service: 8.83
Location: 8.57
Room Quality: 7.52
Amenities: 8.25
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.33
• solo_traveller • ug
8
2026-04-30 • via Nuitee
M
Maureen • solo_traveller • gb
10
Pros:

It was everything as advertised

Cons:

I liked everything

2026-04-23 • via Nuitee
G
GIOVANNI • family_with_children • gr
10
Pros:

Όλα

Cons:

Τίποτα

2026-04-20 • via Nuitee
E
Eric • solo_traveller • tz
9
Pros:

Location, specious apartment, excellent customer care especially all reception and restaurant team.

Cons:

-No AC ( Need for one)
-Mosticoes in the room( need to spray every day )

2026-04-11 • via Nuitee
C
Caroline Wambui • couple • nl
3
2026-03-23 • via Nuitee
I
Ikram • solo_traveller • fr
5
L’appartement manquait de tout (serviettes, chaises, couverts ect.)
Pros:

Le personnel et la literie exceptionnel

Cons:

L’appartement inadéquat à 6 personnes et le petit déjeuner

2026-03-07 • via Nuitee
A
Anders Bruun • family_with_children • dk
8
2026-03-07 • via Nuitee
I
Ikram • family_with_children • fr
8
Très bien avec un personnel très accueillant et bienveillant.
Pros:

Le personnel

Cons:

Petit déjeuner très limité / préparation en retard / inondation de la terrasse après pluie limitant l’accès au petit déjeuner en extérieur sur la meme terrasse.

2026-03-01 • via Nuitee
I
Ikram • family_with_children • fr
6
Hôtel agréable et très bon personnel. Tout le monde était à l’écoute, très attentif et serviable.
Pros:

La literie et le personnel excellent

Cons:

Sale et très vétuste

2026-02-24 • via Nuitee
A
Alessandro • couple • it
7
2026-02-23 • via Nuitee
E
EMMACULATE • family_with_children • de
8
2026-02-10 • via Nuitee
W
Wagner • family_with_children • at
8
Grün und trotzdem zentral
Pros:

Zentral und trotzdem grün. Schönes Pool. Großzügiges Appartement. Kaltes Bier.

Cons:

Viele Moskitos, kein Moskitonetz, lange Wartezeit beim Essen, Steak nicht zu empfehlen. Autobahn in Hörweite

2026-01-28 • via Nuitee
A
Anders Bruun • family_with_children • dk
8
2026-01-28 • via Nuitee
L
Lena • couple • se
10
2026-01-20 • via Nuitee
P
Precious Claire • solo_traveller • ug
9
Cons:

The pool area seemed neglected.

2026-01-19 • via Nuitee
T
Tracy • solo_traveller • ug
7
2026-01-19 • via Nuitee
G
Grace • family_with_children • gb
8
Cons:

The windows are not double glazed hence lots of road noise especially early morning and throughout the night

2026-01-16 • via Nuitee
G
Grace • family_with_children • gb
8
Cons:

Windows not double glazed hence Road noise throughout the night worse around dawn

2026-01-16 • via Nuitee
F
Fabio mario • family_with_children • it
8
2026-01-06 • via Nuitee
L
Lingarkar • family_with_children • om
9
In all very relaxing and enjoyment.
Pros:

Delicious breakfast throughout our stay. Especially tea was amazing prepared by Ms. Sinthia. Overall good presentation and qua;ity.
Located at prime pace of Westlands.

Cons:

Toilet hand sprays shall be provided at toilet locatio

2026-01-06 • via Nuitee