Royal Mackintosh Hotel

Very small room and we were told we would have to pay for breakfast as we had booked through booking.com and they needed to retrieve their commission.

couldn’t open bedroom window as indian takeaway directly opposite. car parking advertised as available but only 5 spaces for 20 odd rooms- alternative parking on street but all nearby streets had time limits so a real treck to residential area and long way to carry bags. restaurant closed for refurbishment and being turned into a nepali/indian theme- not sure that fits inside a hotel. hotel generally tired.

Not so much a didn't like , the room was very basic but that is reflected in the price

A pity they couldn't provide an early breakfast - not even a continental (cereal and toast/roll/bread).

after a exhausting day walking around golf course in the heat was looking forward to just chilling watching football on TV
but it didn’t work asked reception but they said they would mention to manager
Breakfast really good but room decor in dining room needs updating

Bathroom was in need of a deep clean, dust on kettle, dust window panes, floor could use a deep clean

I appreciate renovations are required. Advance notice would have been courteous, as kitchen was closed. Staff tried hard, but service was lacking due to ongoing upgrades. Very expensive overnight stay, £165 for 2 people B&B

Tv wasn’t working
Shower curtain hanging off
Place needs a total upgrade looked like the room wasn’t dusted in months
Breakfast was iffy,pay for what you expect I suppose

Hotel very dated and needs to be taken up to standard. Not the cleanest with bathroom fittings not properly secured, would have benefited from a good vacuuming as carpet had debris lying about and old chairs were full of dust etc. As for breakfast time lack of service and communication no milk at counter etc, never even asked if everything ok even when we checked out..

Price was a little high for what we got.

Nothing not to like

Strange smell in corridor snd bedroom - maybe of food cooking from shops below..

Unfortunately the restaurant was closed for refurbishment.

Hotel has seen better days, and the room was ok but sealants in en-suite were black and mouldy. Also left a phone charger by accident, identified this quickly and informed fhe hotel, and location of the charger in the room, but it was never forwarded despite my offer to pay costs.

We were given 2 keys, 1 for the room, 1 for the front door. They locked the doors at 10pm so knew we would need to use the front door key as we were watching the World Cup in a local pub. Upon our return, the front door key didn’t work!! Thankfully a downstairs window was ajar and we managed to get in.
At breakfast we had to wait 45 mins for our food, it wasn’t busy so no idea why. My husband mentioned the front door key issue to one of the staff which was met by “are you sure” and tested the key only to find that yes we were sure… the key did not fit the lock!! His answer? We should have googled the number and called… really?? Who on earth thinks that this is acceptable.
Property is tired and needs refurbishing. Where we stored our bikes, at the back with no security or shelter, it was an absolute dump (with a full skip of rubbish). Unfortunately we could find nowhere else at short notice.

Staff weren’t very friendly, rooms were not clean , a patron helped us more than the staff