THE PARK HOTEL Formerly Al Jawhara Gardens

Good property, matches to expectations
Quite clean
Polite staff
Convenient location

Good price but the hotel needs a lot of love.

We had a cleanliness issue.

Great location but things have to change.

Unfortunately restaurant admin is rude and not respectful to guests. I had 2 rooms and paid for rooms and Breakfast. I stayed one night and my sister and her husband stayed 2 nights. When we came to breakfast she said only one room is paid breakfast for 2 persons. I told her to go to reception and solve this issue with them. I checked out yesterday and this morning she started again with my sister asking her to pay for the breakfast that I had taken the day before. My sister called me and I talked to the lady over the phone and explained I paid I full for rooms. D breakfast and I’ve a receipt for that. Again she came to my sister’s room and asked her to pay.
So rude and unfriendly.
At the end she solved the issue with reception and unfortunately no one called to apologize

Rooms were supposed to be non smoking but smelled like smoke had to move to new room but same thing they did have someone come by and spray but only last a bit. Has carpet but had to wear shoe because carpet was sticky. Wife got bit by bed bugs or something. Front desk polite and friends other staff also friendly and helpful. Hotel needs up grades and says free breakfast but does not have it he restaurant was closed down.

The hotel is clean and the stuff is friendly and helpful.

This property was supposed to be 4 star. It should be 2 star at best. Nowhere near other 3 star hotels like Premier Inn etc. Run down and aged. Food wasnt great either.

very close to shopping area, quite and safe. But very very dirty and falling apart, Room was very old, chairs were broken, rug was century years old, full of ever stick mud. TV was analog in this digital world. air vents full of dust. Rest room was horrible, full of molds all around, leaking toilet drain, Half uncovered shower, so water all over floor after taking shower. The world worst hotel I ever experienced, and definitely will never ever go back to this hotel, complete waste of money.

Clean and spacious room, good service

Friendly and helpful staff

Scary and dirty hotel I regret to stay there I will never recommend anyone

Very good excellent service friendly people

They can be better

All are ok

Good

Amazing

Stay was great as always. Amazing customer service always when I stay here. Always made to feel welcome. Also, one of the staff Nishad goes out of his way to always help us during our stay!

Check in time was lengthy

The hotel requires to be updated as there is a very strong smell of mould.

Good location but hotel is not appealing.

Good

The staff were pleasant and helpful. The hotel is a walking distance to the city center and metro train.
The hotel was comfortable and quiet.