Holiday Inn Express & Suites Jamestown by IHG

Hotels
•
Holiday Inn Express
7.9 (181 reviews)
2811 North Main Street , Jamestown , US
+1 716-487-0001

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Breakfast variety and quality
Generally very clean rooms/areas (many mentions)
Convenient location (near college, quiet by highway)
Friendly and helpful staff
Comfortable beds
Pool available and clean
Complimentary cookies/free water
Spacious rooms
Cons:
Inconsistent cleanliness: dirty/filthy carpets, frayed towels, empty soap dispensers
Room maintenance issues: broken remote, toilet paper holder, shower needs upgrade
Thin walls / noise from neighboring rooms
Early/pressing checkout interactions and perceived tipping pressure
Limited gluten-free/celiac breakfast options
Some food issues (overcooked eggs)
Perceived high price for value

Categories

Cleanliness
7.6
Mixed signals: many guests reported rooms and public areas as very clean, but several noted dirty/filthy carpeting, frayed towels and empty soap dispensers, so cleanliness is slightly above average but inconsistent.
Service
8.3
Generally positive: staff frequently described as friendly, helpful and cheerful; front desk attempted fixes. Some service lapses reported (early knock for checkout, perceived pushiness about tips, shortages of towels) but overall service is a strength.
Location
8.5
Strong: repeatedly noted as a good, convenient location (near college, quiet despite highway proximity, good for interstate stops).
Room Quality
7
Mixed: rooms described as spacious and comfortable beds, but multiple reports of broken items (remote, toilet paper holder), dated/depressing decor, shower needing upgrade and occasional maintenance issues.
Amenities
8.1
Generally positive: functioning pool, cookies/free water, attended dining area and typical HIE amenities. Some minor issues (elevator smell) but amenities are well provided.
Value for Money
6.8
Below target: guests mentioned feeling the price was high for what was delivered ($180/night example), unexpected room swaps and requests that felt like tipping pressure reduced perceived value.
Food and Beverage
8.3
Mostly positive: breakfast praised repeatedly for variety and being well-stocked, though some complaints about overcooked eggs and limited gluten-free/celiac options.
Overall Experience
8.6
Overall favorable: many guests very satisfied and would return; consistent positives (cleanliness in many reports, breakfast, friendly staff) outweigh the inconsistencies, yielding an overall experience above the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Modern Amenities
Holiday Inn Express & Suites Jamestown provides rooms with TV, coffee machines, and private bathrooms, ensuring a comfortable stay for guests.

Convenience
Featuring a business centre, guests can attend to work matters efficiently without leaving the property.

Nearby Attractions
Located close to the Lucille Ball Desi Arnaz Center and Chautauqua Institution, guests can easily explore popular local destinations during their stay.

Book your stay at Holiday Inn Express & Suites Jamestown for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 181 reviews
Cleanliness: 7.6
Service: 8.3
Location: 8.5
Room Quality: 7
Amenities: 8.1
Value for Money: 6.8
Food and Beverage: 8.3
Overall Experience: 8.6
S
Sharon • couple • us
9
2026-10-18 • via Nuitee
S
sarah • couple • us
8
We were very satisfied with our stay. Everything was just as expected.
Pros:

The breakfast was wonderful. Many choices and well stocked.

2026-10-10 • via Nuitee
M
MaryLu • solo_traveller • us
9
Clean predictable Holiday Inn Express
Pros:

I like the consistency of Holiday Inn Express. Great Beds

Cons:

The TV did not always read the remote. The great front desk person tried to fix it without success. At $180 per night, ouch!! for a night on the interstate.

2026-10-07 • via Nuitee
F
Fiona • solo_traveller • ie
7
Pros:

Room was nice and spacious and good facilities near the college for visiting

Cons:

Breakfast didn’t really cater for Celiacs so was vey limited unfortunately
Also the shower in the bathroom could have done with an upgrade to shower tray

2026-09-14 • via Nuitee
G
George • couple • us
9
First time here but would return
Pros:

Awesome breakfast
Lots of options

2026-08-24 • via Nuitee
R
Rachelle • solo_traveller • us
3
We slept late
Pros:

Clean, nice location

Cons:

The people next room was talking so loud until 12:30, I guess they are fighting. My kids even woke up because of the noise

2026-08-24 • via Nuitee
C
Connie • solo_traveller • us
9
Excellent place to stay, we will come again
Pros:

Very clean

2026-08-17 • via Nuitee
L
Larry • couple • us
7
good
Pros:

breakfast and location were good, cookies and free water also, pool looked clean, staff friendly

Cons:

walls were thin, toilet needed plunged

2026-08-11 • via Nuitee
S
Sally • extended_group • us
7
Comfortable for one-night stay.
Pros:

The beds and pillow were comfortable, clean. The staff this morning was cheerful.

Cons:

Hallway carpeting was filthy. Eggs were way overcooked and not appetizing. Heard that from folks around me as well.

2026-08-07 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-08-07 • via Nuitee
L
Lynn • extended_group • us
2
Horrible experience. Empty soap dispensers, frayed towels, dirty carpets, depressing decor. All in…n
Pros:

So so

2026-08-05 • via Nuitee
J
Jeff • extended_group • us
7
2026-07-19 • via Nuitee
L
Linda • extended_group • us
10
Super clean, very convenient, quiet even though next to the highway
Pros:

Good breakfast options. Dining area clean, bright and well attended.

Cons:

Smell in the elevator of the materials the elevator is made from. It needed a freshner smell.

2026-07-19 • via Nuitee
R
Renee • solo_traveller • us
10
Vwry comfortable and pleasant stay
Pros:

Very clean, pleasant esthetics staff extremely helpful and kind. Best sleep We have had in awhile in a hotel.

Cons:

The remote for the television was broken, but we managed.

2026-06-17 • via Nuitee
D
Daisy • extended_group • us
10
2026-06-02 • via Nuitee
V
Vogel • solo_traveller • us
10
Pros:

Clean friendly environment
Friendly staff
Full breakfast

Cons:

Nothing

2026-06-01 • via Nuitee
L
Lisette • family_with_children • us
6
It’s changed over the years and not all of it for the better I used to love this hotel and staff!
Pros:

Pool was open and clean

Cons:

I booked a king suite got a queen one instead without being told of the switch. Broken things in bathroom when we walk In room (toilet paper holder), not enough towels for everyone, an envelope saying to have a good stay(I understand leaving a “tip” but that made us feel like they were pushing it one us) check out is noon and they started knocking on our door before 10am to ask if we were leaving soon(came back twice) we finally had enough and left at 1030am

2026-05-10 • via Nuitee
A
AUDOSHA • solo_traveller • us
4
Pros:

The breakfast.

Cons:

During my check in I was not properly greeted nor with a welcoming approach. My shower water was cold the entire time during my stay. My made the staff aware and nothing was done about it. The shower walls wasn’t clean.

2026-04-28 • via Nuitee
M
Mary • solo_traveller • us
9
2026-04-19 • via Nuitee
M
Melissa • solo_traveller • us
10
I would stay again
Pros:

It was easy to find. Easy access to stores

2026-04-05 • via Nuitee