ECO-CABAÑAS Cancún

Se me hizo insegura la cabaña, el baño no tiene ventana, las cortinas son trasparentes, la puerta es muy fragil.
Las ventanas son muy fragiles..

Muy natural

Aún no me dan factura llevo una semana esperando

Las cortinas

Cause they are fraud

Very bright floodlights at night and some shutters missing, letting light in. Also plenty of gaps on timber building but weren’t bothered with mosquitoes.
Loud music and general noise late into the night from some fellow guests

Lots of ants in bathroom and noisy till midnight

One sheet, no towels, old stiff bed.

No hot water, no internet inside the cabanas but they promised that they are working on so I believe next time I visit will be close to perfect

I’ll be honest here,and I told them also that they must think about hot water not necessarily in every bungalow , but maybe in share shower area ,and definitely they need to provide WiFi that is working inside the cabins. They can charge $1,2 extra but this two are extremely important for me 🙏Very uncomfortable if I need to do anything and I need internet to go stand near the entrance and do my work, specially at night or early mornings 🙏. I’m missing only hot water and internet there ,everything else is great for the price, very nice place to spend long vacation. Over all I Recommended ❤️

I recently stayed at this property and would like to provide some constructive feedback to enhance the overall guest experience.

Firstly, the absence of hot water was quite discomforting, especially given the current weather conditions. Cold showers proved challenging, and I suggest addressing this issue to ensure a more pleasant stay for guests.

Additionally, the bungalow I occupied had numerous holes, raising concerns about potential wildlife, including snakes. Enhancing the property's structural integrity to prevent such intrusions would greatly contribute to guest safety and peace of mind.

Mosquitoes were a significant nuisance, despite my efforts with repellent. The window situation compounded the issue, and the malfunctioning mosquito protection screen at the door was counterproductive. I recommend addressing these concerns to create a more comfortable environment.

Furthermore, nocturnal disturbances, such as animals walking on the roof and a prolonged car alarm, detracted from the overall tranquility. Timely resolution of such disturbances would significantly improve the quality of the guest experience.

Navigating the property for check-in proved challenging, as I had to ascertain who was in charge. Streamlining the check-in process by clearly marking the office or providing better signage would enhance guest convenience.

Regarding the linens, the black sheets seemed somewhat suspicious, making it challenging to discern their cleanliness. Ensuring visibly clean and well-maintained linens would positively impact the guest's perception of cleanliness and comfort.

Despite these challenges, I appreciate Manuel's dedication in managing various aspects of the property. However, diversifying roles to ensure efficient customer service would contribute to a more traditional and seamless guest experience.

Privacy 2 pools and Ruins next door

Before arriving at Eco cabanas we called to see if they had a shuttle service from the airport. No one answered so we emailed & received a response almost immediately that they would provide a shuttle for us. We called three more times to get details for the shuttle. Again no answer. We emailed & got no response. Upon arriving in late at night in Cancun we took a taxi to the hotel & realized how desolate & far out the property was from any stores or amenities. There was a big sign on the property that said they were closed but luckily there was a man standing outside that agreed to take us to a cabin. We knew right away we wouldn’t be able to stay here as we didn’t have a vehicle or extra money to cab everyday. Cab prices in Cancun were absurdly overpriced. There was nothing on-site to cook on & while there was a fridge in the cabin it did not work. The tv didn’t work nor did the wifi as promised in the ad. The bathroom was full of ants. The next morning we called booking to say we would be leaving the property & wanted a refund & they told us they had to speak with the owner of the hotel to approve the refund. Booking has not been able to reach the hotel & gotten no response to the emails they have sent. We are still out the $300 it cost us even though we have proof we left this place for another place. At this point we just want the money back & everyone to know the poor service we have gotten from Eco Cabanas on this!