Hotel Sevilla

Hotels
7.5 (2062 reviews)
Serapio Rendón 124, Col. San Rafael , Mexico City , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Laundry
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor room quality
Inadequate service

Categories

Cleanliness
6.89
Numerous mentions of rooms being in poor condition and needing maintenance.
Service
8.86
Some staff were friendly and helpful, but issues with professionalism noted.
Location
8.9
Consistently praised for its convenient location.
Room Quality
6.35
Rooms described as old and in need of urgent updates.
Amenities
5.88
Amenities were often not functioning well, and many described as outdated.
Value for Money
7.84
Generally seen as acceptable for the price, despite some drawbacks.
Food and Beverage
7.89
No mentions; rated average based on general expectations.
Overall Experience
7.36
Mixed feelings overall; location good, but many issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:34

Property Description

Stylish Hotel in San Rafael Neighborhood

City Views and On-Site Dining
Each room at Hotel Sevilla offers picturesque city views and is equipped with modern amenities. Guests can indulge in national and international cuisine at the on-site restaurant, with additional dining options just steps away.

Convenient Amenities and Nearby Attractions
Hotel Sevilla provides convenient services like laundry and dry cleaning, ensuring a hassle-free stay. Located just 3 km from the historic centre, guests can easily explore the rich cultural heritage of Mexico City. The hotel's proximity to the Polanco business district and the airport makes it an ideal choice for business travelers.

Ready to experience the charm of Hotel Sevilla? Book your stay now and enjoy a memorable visit to Mexico City.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MXN 60 per day.

Location

Guest Reviews

7.5
Based on 2062 reviews
Cleanliness: 6.89
Service: 8.86
Location: 8.9
Room Quality: 6.35
Amenities: 5.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.36
R
Rosas Ortega • solo_traveller • mx
1
2026-07-25 • via Nuitee
A
Agni • solo_traveller • nz
7
Pros:

Very well located, big rooms

Cons:

Old furniture not that comfortable, window was outside rubbish storage with bad smell , lift seemed very old and slow and it got stuck at some point

2026-07-25 • via Nuitee
G
Genaro Mauricio • solo_traveller • mx
10
2026-07-25 • via Nuitee
G
Gustavo Alonso • solo_traveller • mx
9
2026-07-24 • via Nuitee
M
MARTHA ELENA • extended_group • mx
9
Pros:

La ubicación del hotel esta excelente

Cons:

Que me despertaran por la mañana tocando la puerta y abrieran mi habitación

2026-07-23 • via Nuitee
V
Virues • solo_traveller • mx
8
Pros:

Todo muy bien

2026-07-22 • via Nuitee
B
BARRA • solo_traveller • mx
10
2026-07-22 • via Nuitee
H
Hugo • couple • mx
5
Ligeramente aceptable
2026-07-21 • via Nuitee
A
Alvaro • solo_traveller • gt
10
Pros:

Todo

Cons:

Nada

2026-07-20 • via Nuitee
F
Francisco Manuel • solo_traveller • mx
7
Regular estancia . Personal del hotel moderado
Pros:

No desayuné.
Carecen de servicio de Refrigeración de Alimentos y no existía persona que apoyara en manejo de maletas

Cons:

Deberían tener más personal de “Botones” para ayudar en trasporte de maletas y contar con servicio de congelación de alimentos , llevaba yo alimentos tipo carne y elaborados que necesitaban refrigeración y congelación y los carece el hospital . Fue necesario salir a comprar una hielera más hielo suficiente , aún así NO fue suficiente y los alimentos se echaron a perder

2026-07-19 • via Nuitee
E
Elías Miguel • couple • mx
7
Regular
Pros:

La ubicación

Cons:

La cama era muy pequeña y el colchón en mal estado, realmente no se descansa, igual las almohadas. Igual falta un clima.

2026-07-19 • via Nuitee
R
Rodriguez • solo_traveller • mx
2
2026-07-18 • via Nuitee
V
Vazquez • solo_traveller • mx
8
Pros:

La ubicación

Cons:

La alfombra le hace falta limpieza

2026-07-18 • via Nuitee
Y
Yessica • solo_traveller • mx
8
Ubicación excelente
Pros:

La ubicación perfecta para poder movernos a cualquier lugar, cerca transporte, lugares para comer, lugares q visitar, es amplio y el personal amable.

Cons:

La habitación huele mucho a humedad algo q tiene solución con un aromatizado que compré, no hay clima para mi esta perfecto pero para mi scompañante no tanto, de ahí todo en orden.

2026-07-17 • via Nuitee
V
VAZQUEZ LEON • solo_traveller • mx
7
Pros:

La atención del personal, la ubicación es buena

Cons:

La limpieza de la habitación

2026-07-15 • via Nuitee
J
Jenifer Aristizábal • extended_group • co
10
Pros:

La ubicación excelente.

2026-07-14 • via Nuitee
M
Manuel • solo_traveller • mx
10
Hotel básico para dormir
Pros:

Lo rápido para hacer check in, hotel limpio

Cons:

Es un hotel básico, las instalaciones ya un poco viejas, pero funcional

2026-07-14 • via Nuitee
R
Raul • solo_traveller • mx
7
2026-07-11 • via Nuitee
G
Genaro Mauricio • solo_traveller • mx
10
2026-07-11 • via Nuitee
G
Genaro Mauricio • solo_traveller • mx
10
2026-07-11 • via Nuitee