FIVE Zurich - Luxury City Resort

Hotels
8.6 (5037 reviews)
Döltschiweg 234 , Zürich , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Beautiful decor
Cons:
Poor room cleanliness
Subpar food service
Room quality does not match five-star claims

Categories

Cleanliness
7.35
Several complaints about the cleanliness and condition of the East Wing room.
Service
9.99
General praise for the helpfulness and kindness of staff, despite issues with handling complaints.
Location
9.86
Hotel is well-located on a hill near public transport but requires effort to reach.
Room Quality
6.31
Room quality described as below five-star standard, particularly in the East Wing.
Amenities
9.84
Well-decorated and generally agreeable ambiance, despite room issues.
Value for Money
8.3
Concerns about the cost in relation to room quality and service received.
Food and Beverage
7.35
Multiple complaints about breakfast service and offerings.
Overall Experience
9.82
Mixed experience due to the issues encountered but with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:34

Property Description

Luxury City Resort with Unmatched Amenities

Exquisite Dining Options: Indulge in a culinary journey with multiple restaurant choices, a bar, and a nightclub all under one roof.

Relaxation and Wellness: Enjoy a hot tub, sauna, indoor pool, and hammam for the ultimate relaxation experience.

Convenience at Your Fingertips: With free bikes, fitness center, and various room options including kitchen amenities, your comfort is our priority.

Experience luxury like never before at FIVE Zurich - Luxury City Resort. Book now to elevate your stay and create unforgettable memories.

Important information:

Pets may accompany you during your stay at FIVE Zurich for a fee of CHF 40 per pet, per night.

It’s now easier than ever to get to FIVE Zurich! We also provide private parking at FIVE Zurich. For guests visiting the hotel, a charge of CHF10 applies for every 3 hours and for 24 hours overnight parking, a charge of CHF 30 applies

Please note that children under 16 are allowed under supervision from 10am-12pm to our SPA and Indoor pool.

"Complimentary shuttle service is available upon request and subject to availability, picking you up from Triemli and Schweighof stations. Please get in touch with the hotel directly to make a booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 10, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5037 reviews
Cleanliness: 7.35
Service: 9.99
Location: 9.86
Room Quality: 6.31
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.82
D
diogo • couple • ch
10
10/10
Pros:

Exactement tout

Cons:

Rien c’était magnifique

2026-03-07 • via Nuitee
I
Irene • solo_traveller • es
10
Pros:

Todo,atencion al cliente un 10 i las instalaciones del hotel super bien comodas limpias i el spa un 10

Lo recomiendo al 100% este hotel para descansar i relajarse

Cons:

Nada

2026-03-07 • via Nuitee
K
Korab • solo_traveller • xk
10
A truly outstanding stay in every way.
Pros:

An amazing stay! Beautiful hotel, great service, and a wonderful experience. Highly recommended.

2026-03-07 • via Nuitee
K
Karolina • couple • es
9
2026-03-07 • via Nuitee
D
Daniel • couple • ch
9
Pros:

Hotelstil, Personal, Zimmer, Aussicht, Sushi, Upgrade

2026-03-07 • via Nuitee
F
François • family_with_children • fr
10
2026-03-06 • via Nuitee
C
Christian • couple • ch
6
Pros:

Gute Zimmergrösse mit guter Ausstattung

Cons:

Das Bad war nicht wirklich sauber und die Tropendusche völlig verkalkt!!

2026-03-06 • via Nuitee
A
Afaq • solo_traveller • nl
10
2026-03-04 • via Nuitee
A
Adam • family_with_children • pl
9
2026-03-03 • via Nuitee
A
Aya Reine Jessica • family_with_children • ci
9
Pros:

Cadre magnifique. Personnel sympathique. Tout était parfait

2026-03-03 • via Nuitee
M
Marques • couple • ch
10
2026-03-02 • via Nuitee
A
Aleksandra • couple • ch
8
Schön
Pros:

An der Reception , Valet Parking und beim Frühstück war das Personal sehr freundlich und zuvorkommend. Jedoch alle Mitarbeiter welche wir am Telefon hatten zum RoomDining bestellen waren unfreundlich und wir mussten mehrmals nachfragen. Das Zimmer war gross und die Betten sehr bequem

2026-03-02 • via Nuitee
W
Wilanda • couple • de
10
Pros:

Ich war auf einem Wellnesstrip in diesem Hotel, und kann das sehr weiterempfehlen. Vom Service bis zur Gastronomie alles perfekt! Hier kann man sich wirklich entspannen, den Alltag vergessen und man hat seine absolute Privatsphäre. Von mir persönlich 10|10 ⭐️✨

2026-03-02 • via Nuitee
S
Steven • family_with_children • gb
10
Amazing Hotel, a must stay
Pros:

Hotel was amazing and had everything you need. The staff were really helpful especially Felipe and George who could not do enough for us. Will definetly be back.

Cons:

Nothing

2026-03-02 • via Nuitee
N
Nyemwererai Gloria • family_with_children • je
10
Magnificent and truly memorable
Pros:

My stay at FIVE Zurich was absolutely exceptional from start to finish. Everything exceeded my expectations. The rooms were beautifully designed, spotless, and incredibly comfortable. The attention to detail throughout the hotel really stood out.Beautiful pool and spa area, different restaurants snd a cigar lounge
The staff were professional, welcoming, and always ready to help with anything we needed. Service was seamless and made the entire experience even more enjoyable.
The food and drinks were outstanding, with great variety and quality. The atmosphere throughout the hotel was vibrant yet relaxing — the perfect balance whether you want to unwind or enjoy a lively evening.
Overall, everything was truly exceptional. I would highly recommend FIVE Zurich and can’t wait to return!m someday

2026-03-01 • via Nuitee
A
Albin • couple • ch
10
2026-03-01 • via Nuitee
D
Dalipi • couple • xk
10
Pros:

Amazing hotel and great atmosphere! Everything was perfect – beautiful design, very friendly staff and excellent service. One of the best experiences in Zurich. Highly recommended!”

2026-02-28 • via Nuitee
M
Mayec • couple • ch
9
Confortable, qualité prix au top et personnelle irréprochable
Pros:

Chambre spacieuse, personnel très accueillant, serviable et professionnel

2026-02-28 • via Nuitee
Нешовска • couple • mk
10
2026-02-27 • via Nuitee
R
Rebeka • couple • ch
10
2026-02-27 • via Nuitee