FIVE Zurich - Luxury City Resort

Hotels
8.6 (5037 reviews)
Döltschiweg 234 , Zürich , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Beautiful decor
Cons:
Poor room cleanliness
Subpar food service
Room quality does not match five-star claims

Categories

Cleanliness
7.35
Several complaints about the cleanliness and condition of the East Wing room.
Service
9.99
General praise for the helpfulness and kindness of staff, despite issues with handling complaints.
Location
9.86
Hotel is well-located on a hill near public transport but requires effort to reach.
Room Quality
6.31
Room quality described as below five-star standard, particularly in the East Wing.
Amenities
9.84
Well-decorated and generally agreeable ambiance, despite room issues.
Value for Money
8.3
Concerns about the cost in relation to room quality and service received.
Food and Beverage
7.35
Multiple complaints about breakfast service and offerings.
Overall Experience
9.82
Mixed experience due to the issues encountered but with some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:34

Property Description

Luxury City Resort with Unmatched Amenities

Exquisite Dining Options: Indulge in a culinary journey with multiple restaurant choices, a bar, and a nightclub all under one roof.

Relaxation and Wellness: Enjoy a hot tub, sauna, indoor pool, and hammam for the ultimate relaxation experience.

Convenience at Your Fingertips: With free bikes, fitness center, and various room options including kitchen amenities, your comfort is our priority.

Experience luxury like never before at FIVE Zurich - Luxury City Resort. Book now to elevate your stay and create unforgettable memories.

Important information:

Pets may accompany you during your stay at FIVE Zurich for a fee of CHF 40 per pet, per night.

It’s now easier than ever to get to FIVE Zurich! We also provide private parking at FIVE Zurich. For guests visiting the hotel, a charge of CHF10 applies for every 3 hours and for 24 hours overnight parking, a charge of CHF 30 applies

Please note that children under 16 are allowed under supervision from 10am-12pm to our SPA and Indoor pool.

"Complimentary shuttle service is available upon request and subject to availability, picking you up from Triemli and Schweighof stations. Please get in touch with the hotel directly to make a booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Sep 10, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5037 reviews
Cleanliness: 7.35
Service: 9.99
Location: 9.86
Room Quality: 6.31
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.82
T
Thomas • couple • ch
10
2026-03-28 • via Nuitee
I
Ilija • couple • rs
10
2026-03-27 • via Nuitee
E
Enis • extended_group • xk
10
2026-03-27 • via Nuitee
A
Alina • couple • ro
10
2026-03-26 • via Nuitee
P
paul • couple • gb
10
Top staff top hotel just book it
Pros:

Facilities are superb
Great restaurants
Bars
Gym
Spa
Staff make it a real pleasure

2026-03-26 • via Nuitee
E
Evelina • family_with_children • gb
10
2026-03-26 • via Nuitee
M
Multidiensten • family_with_children • nl
10
Great hotel with friendly staff
Pros:

Really kind staff, great service!

Cons:

Not much, I was looking for a simple dinner. All was culinary wich is a bit much for me personally. Still great.

2026-03-26 • via Nuitee
K
Karen • couple • am
10
2026-03-26 • via Nuitee
S
soraya • couple • ch
10
2026-03-26 • via Nuitee
O
Oleksandr • couple • ua
10
2026-03-25 • via Nuitee
A
Aways • solo_traveller • ch
10
2026-03-25 • via Nuitee
A
Argetim • couple • ch
10
2026-03-25 • via Nuitee
A
Azeem • family_with_children • ae
10
Perfect
Pros:

It's ambience, the staff was very competent and helpful, property is located at a very beautiful location and it was very clean.

Cons:

Everything was perfect

2026-03-25 • via Nuitee
T
Tetiana • family_with_children • de
10
Pros:

Супер невероятный отель! Мы остались очень довольны и вернемся еще❤️🥰❤️ спасибо персоналу за все.

Плюс у них шикарный бар-ресторан с видом на Цюрих.

Коктейли были выше всяких похвал.

2026-03-24 • via Nuitee
A
Ann-marie • family_with_children • gb
9
2026-03-24 • via Nuitee
S
SIMRIT • couple • in
2
2026-03-23 • via Nuitee
I
Isabelle • couple • ch
8
Pros:

Sehr grosszügige Zimmer
Das Frühstück ist sehr gut

Cons:

Service beim Frühstück sehr langsam
Kaffee schmeckt nicht
Man hört im bei Events im Bett den Bass (Disco) - Ohrenpax empfohlen.

2026-03-23 • via Nuitee
R
Rosario da Luz • couple • nl
9
2026-03-23 • via Nuitee
J
Jasmine • couple • ch
7
Emplacement et très bonne restauration
Pros:

Emplacement de l'hôtel. Restaurant sur le Rooftop - nous avons très bien mangé.

Cons:

La chambre est petite.
Fitness sans fenêtres et le spa n'est pas au standing attendu.

2026-03-23 • via Nuitee
E
Elisa • couple • ch
9
2026-03-22 • via Nuitee