Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
High parking fees
Inconsistent service
Need for improved cleanliness

Categories

Cleanliness
8.1
Overall experience suggests improvement is needed, particularly noted by lack of cleaning on one occasion.
Service
8.9
There were positive interactions with some staff, but issues with front desk efficiency impacted perception.
Location
9.1
The location was highlighted positively across multiple reviews; it’s an ideal spot in downtown.
Room Quality
8.6
Guests found the rooms spacious and clean, exceeding expectations in comfort.
Amenities
8.3
While amenities are decent, concerns about parking and TV offerings were noted.
Value for Money
8.5
Perceived value is mixed due to additional fees, but location and room quality justify the pricing for many.
Food and Beverage
8.6
Breakfast was generally well-received, though some dissatisfaction was expressed regarding the variety.
Overall Experience
8.7
Overall guests appeared satisfied, with some issues noted that could be improved upon.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:41

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt House Charleston with spacious rooms equipped with modern amenities like a 42-inch flat-screen TV, work desk, and a kitchenette.

Top-Notch Facilities
Indulge in a variety of facilities including an indoor pool, 24-hour fitness center, and H Bar serving a selection of beverages and light bites.

Prime Location
Located in the heart of the historic district, our hotel is within walking distance to popular attractions like The Charleston Museum and The Aiken-Rhett House.

Book now to enjoy a perfect blend of luxury and convenience at Hyatt House Charleston.

Important information:

Additional parking is available at a nearby city garage onsite for valet parking with in and out access.

Availability and hours of operation in food outlets and public area amenities are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 38 per day.

Location

Guest Reviews

8.6
Based on 505 reviews
Cleanliness: 8.1
Service: 8.9
Location: 9.1
Room Quality: 8.6
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8.7
T
Tiffany • family_with_children • us
10
We stayed for one night for an event. The room was clean. The shower (which I always judge) was hot and fantastic. The s
Pros:

Location, nice breakfast, clean and the valet parking

Cons:

Understandably construction, but they did start at a respectable time.

2026-01-29 • via Nuitee
G
George • couple • us
10
Good hotel a d excellent staff
Pros:

Very nice people including desk folks, valet attendants and all service - breakfast providers as well as floor attendants. The pool is fantastic. Bar attendants were very honest and helpful.

Cons:

It is not the hotel fault. But the view from the bar is rather industrial. Hopefully it will be better at some point of time.

2026-01-22 • via Nuitee
S
Susan • couple • us
10
Pros:

The room was very spacious and clean. The breakfast was amazing and coffee was also great. Location was perfect...we used Uber a couple of time but walks to almost everything we did.

Cons:

I have no complaints!

2026-01-22 • via Nuitee
S
Sarah • solo_traveller • us
9
Nice spot tucked in on King. Clean and pleasant
Pros:

I appreciated the friendliness of the staff and clarity of explanation of facilities and amenities. From the valet to the front desk, it was a very pleasant experience. For such a busy area, the room was nice and quiet and I got really good rest.

Cons:

No complaints!

2026-01-20 • via Nuitee
C
Caroline • couple • us
1
Disaster
Pros:

Not much positive to say about this place except for the convenient location on King Street.

Cons:

I booked and paid for 2 rooms on booking.com. Upon arrival, the desk attendant asked for a card to hold for incidentals. Ended up getting charged for a 3rd room that I didn’t even book or use. Called the hotel multiple times with nobody willing to help. Each time I called, the story was different. First, I was told this was a common issue where the desk attendant did not notice I booked through a third party and thus charged me again on site. The hotel employee offered to look into the issue and call me back but never did. The second time, the story was that the accounting team only had a payment for two rooms on file, which was clearly false based on my credit card statements, which showed charges for 3 rooms. The third time, the story was that booking.com and other third parties were not authorized to charge me for the rooms and that payment was to be made directly with the hotel. I was told I would have to dispute the issue through booking.com. I asked for the hotel manager multiple times and was denied. On top of it all, the rooms were not great (dark and dated). The rugs had stains and overall, the room felt dirty.

2026-01-19 • via Nuitee
N
Nelu • extended_group • us
10
the city buss was free and convenient to have a toor
Pros:

was basic breakfast

Cons:

I drink espresso coffee and was not available at the bar

2026-01-19 • via Nuitee
J
John • couple • us
10
2026-01-19 • via Nuitee
G
Gar • family_with_children • us
8
2026-01-19 • via Nuitee
J
Justin • family_with_children • us
10
2026-01-15 • via Nuitee
A
Albert • family_with_children • us
10
We will be back for sure
Pros:

Love the comfort and coziness

Cons:

Good location

2026-01-15 • via Nuitee
B
Barbara • couple • us
6
Over priced for the product
Pros:

Location. Ali in housekeeping was so kind and helpful when our room was not ready

Cons:

Almost 500 dollars for an 18 hour stay plus 48 dollars to park . If there was a discount to park while staying at hotel we were not informed. We did not move our car until departure. No water pressure in sink rm770

2026-01-15 • via Nuitee
L
Laura • family_with_children • us
9
We had a nice stay. Facility clean and updated.
Pros:

Great location. Staff was great! Breakfast very good! Pool facility very good.

Cons:

No toilet paper in our room. No pillow or blanket for the fold out couch. Toilet seat was loose. Parking convo rant but super expensive.

2026-01-12 • via Nuitee
6
682lizz • Couples
8
Nice visit
Pros:

Mostly everyone was very nice here. We only had 1 situation where we bought some snacks from the market downstairs and the front desk lady seemed very bothered by us . She said she had to do something for another guest so she was a little rude to my husband. The parking situation is a little ridiculous there. It’s $49 / day to valet there plus tip every time you leave/ come back. Hyatt should really offer guests a discount for that. We ended up parking at the garage next door. It’s fine if it’s sitting all day , but charge as you go in and out. That was a little ridiculous too, but we ended up doing that every day. We paid different prices everyday. $30, $40 , $45 so don’t believe the $24 daily . The hotel suite itself was nice and the location was great. We visited the Pour taproom once. It was ok, but it gets pricey.

2026-01-07 • via Tripadvisor
S
Shaun • couple • us
10
2026-01-05 • via Nuitee
N
Nicholas • couple • us
9
2026-01-03 • via Nuitee
V
Vacationer827919 • Couples • Philadelphia, Pennsylvania
8
Great location with a large quiet room
Pros:

We were surprised by the large room that had a small kitchen and sitting area with a couch. The blackout curtain allowed us to sleep in. The location was excellent and we enjoyed drinks at the rooftop bar when we arrived. Making the trip more affordable was the large breakfast that was included. It felt a bit like a large chain hotel (so many small boutique hotels in Charleston with distinct personalities) but this was a great location and super value for the money. We also saw several well behaved dogs so it must be a pet friendly hotel

2026-01-02 • via Tripadvisor
R
Renee • solo_traveller • us
8
2025-12-29 • via Nuitee
M
Monica • family_with_children • us
1
2025-12-28 • via Nuitee
A
Anette • extended_group • se
6
Pros:

Bra läge

Cons:

Frukosten var kaosartad varje dag på vår vistelse.

2025-12-28 • via Nuitee
K
Kanjidog • NONE • Tampa, Florida
10
The only 2 bedroom on King St
Pros:

The new GM Nathan was very present. Always around answering guest’s questions, and helping make our visit a great experience. The rooms are large, we had a 2 bedrooms for two couples. Great location on upper King St.

2025-12-27 • via Tripadvisor