Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
High parking fees
Inconsistent service
Need for improved cleanliness

Categories

Cleanliness
8.1
Overall experience suggests improvement is needed, particularly noted by lack of cleaning on one occasion.
Service
8.9
There were positive interactions with some staff, but issues with front desk efficiency impacted perception.
Location
9.1
The location was highlighted positively across multiple reviews; it’s an ideal spot in downtown.
Room Quality
8.6
Guests found the rooms spacious and clean, exceeding expectations in comfort.
Amenities
8.3
While amenities are decent, concerns about parking and TV offerings were noted.
Value for Money
8.5
Perceived value is mixed due to additional fees, but location and room quality justify the pricing for many.
Food and Beverage
8.6
Breakfast was generally well-received, though some dissatisfaction was expressed regarding the variety.
Overall Experience
8.7
Overall guests appeared satisfied, with some issues noted that could be improved upon.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:41

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt House Charleston with spacious rooms equipped with modern amenities like a 42-inch flat-screen TV, work desk, and a kitchenette.

Top-Notch Facilities
Indulge in a variety of facilities including an indoor pool, 24-hour fitness center, and H Bar serving a selection of beverages and light bites.

Prime Location
Located in the heart of the historic district, our hotel is within walking distance to popular attractions like The Charleston Museum and The Aiken-Rhett House.

Book now to enjoy a perfect blend of luxury and convenience at Hyatt House Charleston.

Important information:

Additional parking is available at a nearby city garage onsite for valet parking with in and out access.

Availability and hours of operation in food outlets and public area amenities are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 38 per day.

Location

Guest Reviews

8.6
Based on 536 reviews
Cleanliness: 8.1
Service: 8.9
Location: 9.1
Room Quality: 8.6
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8.7
I
Isabel • family_with_children • co
10
Excelente hotel, 100% recomendado.
Pros:

Todo la ubicación, el cuarto, el desayuno, la limpieza.

Cons:

Nada, todo fue perfecto.

2026-07-14 • via Nuitee
N
Nochovnyk • family_with_children • us
5
Cons:

AC was very loud and hard to use (

2026-07-13 • via Nuitee
U
ulmer • solo_traveller • us
1
Pros:

Made with providing toils

Cons:

I am very disappointed with my experience during my stay. The parking situation was unacceptable. I was charged $20 per day for parking, yet there was often no available parking for hotel guests to use.
In addition, my room was not clean upon arrival. While my vehicle was parked in the hotel parking area, it was scratched and dented. When I reported the incident, there was no manager available on the property to speak with. I was informed that the police would not respond to an accident that occurred in a parking lot and was instructed to email hotel management instead.
I was assured by hotel staff that I would receive a response from management by July 7, but I have received no communication or follow-up regarding this matter.
The only positive aspect of my stay was that the staff was courteous and responsive when I requested additional towels and toilet paper. Unfortunately, that did not make up for the other significant issues I experienced.

2026-07-11 • via Nuitee
V
Verona • family_with_children • us
10
This Hyatt location has first class accommodation.
Pros:

Good location
professional and friendly staff
clean room and comfortable bed
everything is updated
full kitchen
breakfast included

Cons:

No privacy if four people stay in one room (no door to separate the bedroom)

2026-07-09 • via Nuitee
C
Christina • couple • us
9
Good Stay, charged twice by hotel and Booking.com.
Pros:

We loved the location, breakfast and the room was clean and large. We really enjoyed the stay in Charleston

Cons:

I was charged twice for this hotel. The hotel customer service could not help me even though I was charged once by the hotel for 190 and previously paid 217 through Booking.com. This has resulted in me spending 2 HOURS on my vacation to get this sorted. I am not happy about this and it took calling 4x to get to the right location - the first time I called the hotel, the call dropped, second send me to sales who could not help me, I called accounting and it did not go through and then I finally made it to the front desk who said I have to callbookings. I have attempted 15 times to get to a person to speak to and am now on hold trying to talk to a representative.

2026-07-07 • via Nuitee
D
Dylan • couple • us
10
2026-07-05 • via Nuitee
M
Michael • couple • us
9
2026-07-04 • via Nuitee
L
Lina • couple • us
8
2026-07-01 • via Nuitee
C
Carrie • family_with_children • us
9
2026-06-29 • via Nuitee
G
Garcia • family_with_children • us
9
Cons:

Haber pagado el parking deberían de tener parking gratis para los huéspedes

2026-06-09 • via Nuitee
S
Svetozar • extended_group • us
8
Positive experience, nice clean rooms, and helpful staff
Pros:

The room and the bathroom were very nice, up-to-date, and clean. The location isn't completely central, but the area is very pleasant and is about a 15 min walk from the real city center. The staff were were very helpful.

Cons:

The breakfast was a little limited in terms of the choices even though what was available was not bad.

2026-06-02 • via Nuitee
T
Tina • couple • us
10
2026-06-01 • via Nuitee
N
Nicky • couple • gb
7
Good location, nice valet staff, poor cleaning.
Pros:

Good location. Valet parking was good.

Cons:

Room wasn’t cleaned after first night and when I asked why, was told for shorter stays they don’t always clean the room! I’ve never heard of this as a policy. I’m paying for a service. Wouldn’t book a Hyatt again if this is actually company policy. And then when it was cleaned I could see it hadn’t been hoovered. Poor cleaning.

2026-05-28 • via Nuitee
M
Michelle • couple • us
9
Pros:

Great location, great staff!

2026-05-22 • via Nuitee
A
Andrea • couple • it
10
Posizione eccellente, staff super professionale
Pros:

Tutto, camera bellissima, pulita e spaziosa, con tutti comfort.
Lo staff è preparatissimo, professionale e gentilissimo.

Cons:

Nulla è tutto perfetto

2026-05-15 • via Nuitee
C
Charlotte • extended_group • fr
8
2026-05-08 • via Nuitee
N
NANCY • couple • us
8
Pros:

Location was great. Close to restaurants and easy to walk around!

Cons:

The breakfast was not that good and I wish they had a magnified mirror in the bathroom.

2026-05-08 • via Nuitee
M
Mark • couple • us
7
2026-04-28 • via Nuitee
• couple • us
8
2026-04-27 • via Nuitee
H
Holly • family_with_children • us
10
Wish we were staying more than 1 night
Pros:

Close to downtown but far enough away to be quiet

Cons:

Issues with checkin, unsure if it was booking or the hotel. But they were very attentive and able to rebook us

2026-04-24 • via Nuitee