Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
High parking fees
Inconsistent service
Need for improved cleanliness

Categories

Cleanliness
8.1
Overall experience suggests improvement is needed, particularly noted by lack of cleaning on one occasion.
Service
8.9
There were positive interactions with some staff, but issues with front desk efficiency impacted perception.
Location
9.1
The location was highlighted positively across multiple reviews; it’s an ideal spot in downtown.
Room Quality
8.6
Guests found the rooms spacious and clean, exceeding expectations in comfort.
Amenities
8.3
While amenities are decent, concerns about parking and TV offerings were noted.
Value for Money
8.5
Perceived value is mixed due to additional fees, but location and room quality justify the pricing for many.
Food and Beverage
8.6
Breakfast was generally well-received, though some dissatisfaction was expressed regarding the variety.
Overall Experience
8.7
Overall guests appeared satisfied, with some issues noted that could be improved upon.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:41

Property Description

Luxurious Accommodations
Experience comfort and convenience at Hyatt House Charleston with spacious rooms equipped with modern amenities like a 42-inch flat-screen TV, work desk, and a kitchenette.

Top-Notch Facilities
Indulge in a variety of facilities including an indoor pool, 24-hour fitness center, and H Bar serving a selection of beverages and light bites.

Prime Location
Located in the heart of the historic district, our hotel is within walking distance to popular attractions like The Charleston Museum and The Aiken-Rhett House.

Book now to enjoy a perfect blend of luxury and convenience at Hyatt House Charleston.

Important information:

Additional parking is available at a nearby city garage onsite for valet parking with in and out access.

Availability and hours of operation in food outlets and public area amenities are subject to change.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 38 per day.

Location

Guest Reviews

8.6
Based on 516 reviews
Cleanliness: 8.1
Service: 8.9
Location: 9.1
Room Quality: 8.6
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8.7
M
Michelle • solo_traveller • us
9
Pros:

Great location on King St

2026-04-11 • via Nuitee
S
shemazar • NONE • Santa Clara, California
6
Rooms clean; parking is highway robbery
Pros:

Far away from the interesting stuff. Rooms were clean and decent. Parking is $50/night - highway robbery. Breakfast was solid — better than the Hyatt House we came from in Orlando as it had waffles and pancakes.

2026-04-07 • via Tripadvisor
K
Katrina • solo_traveller • us
10
2026-04-01 • via Nuitee
J
Jay • solo_traveller • us
10
Would recommend this hotel to everyone . Right on Kings Street near all of the restaurants and bars.on Kings St
Pros:

The staff were 5 star! From the Valet to the Desk check in person.

Cons:

Not much

2026-03-28 • via Nuitee
K
katiesA2411BA • Family
10
Great experience
Pros:

Loved this hotel for our family trip to Charleston. Location was excellent end walking distance to everything we wanted to do. Room was spacious. A nice little extra I noticed was hot chocolate for the kids 24/7, this kind of thing is always something my kids mention when thinking back about trips. Also the valet guys were literally the nicest most helpful valet guys we’ve met, they went above and beyond, especially Caleb c and Ty. We would happily stay at this hotel again

2026-03-21 • via Tripadvisor
P
Paulette • couple • us
10
We will always stay at the Hyatt when in our favorite southern city of Charleston. We especially love Naquan at the fro
Pros:

The staff is very friendly and always makes our visit feel like home. This is our third time at this Hyatt.

Cons:

Nothing

2026-03-06 • via Nuitee
R
Richard • couple • us
9
2026-02-25 • via Nuitee
J
jessicasX2726KN • NONE
4
Construction-do not stay
Pros:

I stayed at this hotel in January of 2024 and had a great experience. Great breakfast, nice room, convenient location. So when I returned in February 2026 I stayed here again. However, this time was different. Nowhere, on the website, does it say there is construction next door. And when I say next door, it sounded like it was in my room. When we called the front desk, they said it rang through the entire hotel and it was from 9:00AM-5:30 PM. Constant knocking and drilling. So loud! The next morning, it started at 7:45 AM. When I asked the front desk, they said it started at 8:00 AM. The next morning the banging and drilling started at 7:30 AM. The hotel should have disclosed this noise as I would have stayed in another hotel. Instead of being able to relax or sleep in on vacation we were constantly hearing banging and drilling as if it was in our room. When we complained there were no rooms to move where you couldn't hear it AND the last day of our stay the rate went from $250.00 a night to over $600.00 which is a rediculous increase considering the above, in addition to TV channels constantly going in and out or freezing. While there are great things about this hotel, the transparency around the noise and construction was less than ideal.

2026-02-24 • via Tripadvisor
Z
Z3521JGdeanl • Family
10
A great find
Pros:

Enjoyed what appeared to be the hidden location of the Hyatt House. Historic Charleston can be a congested place and the Hyatt House is almost invisible from the street. Excellent staff, rooms and amenities. The valet service was superb. Recommending Hyatt House to all my colleagues when they're in the area or passing through. PS. Be on the rooftop at "POUR" at sunset. Trust me, you'll pull out your phone .

2026-02-19 • via Tripadvisor
G
gabriellepP1560AR • NONE
10
Wonderful Front Desk Experience and Birthday Staycation
Pros:

We had a little "staycation" at Hyatt House for my daughter's 8th birthday. It was the perfect little night away -- especially with the indoor pool, attentive front desk and delicious breakfast. What really set our experience apart, was how much Annalisa and her team at the front desk made my daughter feel special for her birthday. They sang "happy birthday" to her when she arrived, gave her a goodie bag filled with all her favorite treats and a personalized birthday note. The girls thought it was "magic" that somehow the hotel knew it was her birthday! Thank you Annalisa and Hyatt House team for making her 8th birthday so special!

2026-02-16 • via Tripadvisor
Y
yd567 • Family • Washington DC, District of Columbia
2
Terrible hotel great staff substandard rooms
Pros:

The staff was great and tried their best. It is unacceptable however for a global brand like Hyatt to have sub-standard rooms being offered to guest. My experience in spite of holding a globalist status brings me a chill to imagine how lower tiered loyalist must be treated. The room had unbearable chlorine smell. Within a few minutes I had to get out. No secondary egress- windows did not open, sealed shut. On reporting to the front desk, they tried remediation starting with a room air spray. That made worse. Then we had to leave the room for multiple hours so maintenance could run a very loud air purifier machine. Not sure if that helped. I was told no rooms were available for the night but promised a new room. My daughter and I had to sleep in the room as all other hotels in the area were booked or completely out of my budget. The fact that I had to go through this is ridiculous given how the hotel is right in the middle of historic downtown and yet continues to have sub standard property. Will not recommend this hotel to anyone. Hyatt house really needs to get their act together for this brand of hotels in their collection

2026-02-16 • via Tripadvisor
T
Tiffany • family_with_children • us
10
We stayed for one night for an event. The room was clean. The shower (which I always judge) was hot and fantastic. The s
Pros:

Location, nice breakfast, clean and the valet parking

Cons:

Understandably construction, but they did start at a respectable time.

2026-01-29 • via Nuitee
S
Susan • couple • us
10
Pros:

The room was very spacious and clean. The breakfast was amazing and coffee was also great. Location was perfect...we used Uber a couple of time but walks to almost everything we did.

Cons:

I have no complaints!

2026-01-22 • via Nuitee
G
George • couple • us
10
Good hotel a d excellent staff
Pros:

Very nice people including desk folks, valet attendants and all service - breakfast providers as well as floor attendants. The pool is fantastic. Bar attendants were very honest and helpful.

Cons:

It is not the hotel fault. But the view from the bar is rather industrial. Hopefully it will be better at some point of time.

2026-01-22 • via Nuitee
S
Sarah • solo_traveller • us
9
Nice spot tucked in on King. Clean and pleasant
Pros:

I appreciated the friendliness of the staff and clarity of explanation of facilities and amenities. From the valet to the front desk, it was a very pleasant experience. For such a busy area, the room was nice and quiet and I got really good rest.

Cons:

No complaints!

2026-01-20 • via Nuitee
N
Nelu • extended_group • us
10
the city buss was free and convenient to have a toor
Pros:

was basic breakfast

Cons:

I drink espresso coffee and was not available at the bar

2026-01-19 • via Nuitee
G
Gar • family_with_children • us
8
2026-01-19 • via Nuitee
J
John • couple • us
10
2026-01-19 • via Nuitee
C
Caroline • couple • us
1
Disaster
Pros:

Not much positive to say about this place except for the convenient location on King Street.

Cons:

I booked and paid for 2 rooms on booking.com. Upon arrival, the desk attendant asked for a card to hold for incidentals. Ended up getting charged for a 3rd room that I didn’t even book or use. Called the hotel multiple times with nobody willing to help. Each time I called, the story was different. First, I was told this was a common issue where the desk attendant did not notice I booked through a third party and thus charged me again on site. The hotel employee offered to look into the issue and call me back but never did. The second time, the story was that the accounting team only had a payment for two rooms on file, which was clearly false based on my credit card statements, which showed charges for 3 rooms. The third time, the story was that booking.com and other third parties were not authorized to charge me for the rooms and that payment was to be made directly with the hotel. I was told I would have to dispute the issue through booking.com. I asked for the hotel manager multiple times and was denied. On top of it all, the rooms were not great (dark and dated). The rugs had stains and overall, the room felt dirty.

2026-01-19 • via Nuitee
J
Justin • family_with_children • us
10
2026-01-15 • via Nuitee