Best Western El Rancho Palacio

Hotels
•
Best Western
8.5 (603 reviews)
2205 North Main Street , Roswell , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Convenient location
Cons:
Older rooms
Noise from remodeling
Inconsistent water supply

Categories

Cleanliness
8.21
Overall cleanliness praised in multiple reviews, but issues with room quality noted.
Service
9.18
Staff described as friendly and helpful during multiple interactions.
Location
8.72
Convenient location near downtown and restaurants; some concerns raised about room assignment.
Room Quality
7.67
Older facility with some comments on worn down condition and noise issues.
Amenities
8.7
Decent amenities with an enjoyable breakfast experience highlighted.
Value for Money
8.66
Good value considering cleanliness and service, though room conditions were a concern.
Food and Beverage
8.21
Breakfast quality good but noted as modest; some items could be improved.
Overall Experience
8.68
A solid experience with a few drawbacks, but many positive aspects noted overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:53

Property Description

Modern Accommodations

Featuring contemporary furnishings and free Wi-Fi, Best Western El Rancho Palacio offers stylish rooms with cable TV and en suite bathrooms.

Delicious Breakfast Options

Start your day right with a continental breakfast including fresh fruit, eggs, and yogurt.

Convenient Amenities

Enjoy a seasonal outdoor pool, pet-friendly policy, and free parking at this Roswell hotel.

Book now to experience comfort and convenience at Best Western El Rancho Palacio in Roswell, New Mexico.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Oct 1, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.5
Based on 603 reviews
Cleanliness: 8.21
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
K
Kelly • solo_traveller • us
1
Very very bad service
Pros:

Very very bad service

Cons:

Very very bad service

2026-05-09 • via Nuitee
K
Katrina • solo_traveller • us
9
2026-05-07 • via Nuitee
L
Linda • solo_traveller • us
9
Pros:

Clean and comfortable.

Breakfast choices were good!

Young girl in office Brittany in the early morning organizing Breakfast so sweet and personable!

2026-05-06 • via Nuitee
F
fuchs jw • solo_traveller • de
8
Pros:

Großes sauberes Zimmer..Gutes Frühstück

Cons:

War soweit alles ok

2026-04-23 • via Nuitee
E
eugene • couple • de
9
2026-04-23 • via Nuitee
A
Amanda • solo_traveller • us
5
Over all I have stayed in better kept Best Westerns and was a little disappointed that it wasn’t like the other ones as
Pros:

It was decent and the staff was friendly.

Cons:

The room had dirt and hair in the bed sheets, the dresser drawers, in the shower and on the toilets and the shelves were not dusted. There was a roach in one of the showers. The pics don’t show all the little hairs that were in there. I wouldn’t mind just wiping out a hair or two but not when the whole drawer looks like I brushed a dog and my own hair and dropped it in the drawer. I brought these matters up to the front desk lady who reached out to the manager. He came and picked up the cock roach but the rest of issues stayed and didn’t get resolved. I would’ve spoken up about the matters again but we got back to the room around 11:30. The pillows were horrible and the beds were average sleep. I normally take my own pillows but the one time I did not I wasn’t happy. The eggs were watery and the sausage tasted really gross and the waffles were a little weird tasting but the rest of the breakfast was pretty good. There were people screaming and fighting at 5am

2026-04-20 • via Nuitee
T
Todor • solo_traveller • us
10
You won’t regret it
Pros:

Location is great and staff is very friendly

Cons:

Some things in my room need attention due to age

2026-04-19 • via Nuitee
I
Isabela • couple • us
7
2026-04-18 • via Nuitee
B
Blanca • couple • us
10
Friendly environment
Pros:

The staff and the whole stay was great! Breakfast was also great!

2026-04-18 • via Nuitee
S
Sandra • couple • us
10
Pleasant
Pros:

Nice enjoyed stay

2026-04-17 • via Nuitee
T
Thompson • couple • us
8
Good value
Pros:

The location was very good

2026-04-12 • via Nuitee
L
Linda • couple • us
6
2026-03-30 • via Nuitee
L
Lalaine • family_with_children • us
8
It was good and worth the money will definitely come back
Pros:

The owner was nice and very accommodating, the food was also delicious

Cons:

The coffee machine was in the bathroom

2026-03-29 • via Nuitee
S
Shane • family_with_children • us
8
Pros:

Great Staff, very friendly. Location is good and room was comfortable. I would stay here again.

2026-03-25 • via Nuitee
J
Jewell • family_with_children • us
8
Roswell
Pros:

Rooms were ok.

Cons:

Pool was closed 90⁰ out

2026-03-25 • via Nuitee
A
Aaron • couple • us
10
A very pleasant surprise
Pros:

It was classic and cozy. A very good experience all the way around.

Cons:

No complaints.

2026-03-24 • via Nuitee
K
Kersey • family_with_children • us
4
2026-03-16 • via Nuitee
D
Don • couple • us
10
Would stay again
Pros:

Friendly staff

Cons:

Nothing

2026-03-12 • via Nuitee
L
Linda • couple • us
9
Very clean, comfortable with friendly staff and a great breakfast.
Pros:

Updated, clean and comfortable rooms, and very quiet considering the location on the main road. Breakfast was a pleasant suprise with a wide array of hot and cold choices.

2026-03-11 • via Nuitee
M
Maria • family_with_children • us
10
Cons:

No shampoo

2026-03-10 • via Nuitee