Best Western El Rancho Palacio

Hotels
•
Best Western
8.3 (520 reviews)
2205 North Main Street , Roswell , US
+1 575-622-2721

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Garden
See all facilities

Review Highlights

Pros:
Consistently good/central location
Multiple mentions of very clean and well-kept rooms
Helpful/friendly staff in many reports
Good value for money / best bang for the buck
Pool available and free hot breakfast noted by many
Comfortable beds reported by several guests
Cons:
Notable service failures in some cases (unauthorized entry, rude staff)
Inconsistent or missing breakfast reported by some guests
Occasional small or very soft/uncomfortable beds
Noise for rooms near busy street/parking
Weak or unreliable WiFi in at least one report
Accessibility issues (no elevator) and mixed housekeeping consistency

Categories

Cleanliness
9
Many guests explicitly praise cleanliness ("Very clean", "extremely clean", "Außergewöhnlich sauber"), though a few reports cite only mediocre cleaning and one room change due to staff cleaning issues.
Service
7.4
Mixed service reports: several mentions of helpful/friendly staff (Benito, helpful front-desk interactions), but serious complaints include staff denying a guest's report of a maid entering without knocking and an account of rude/unhelpful behavior at checkout.
Location
9.2
Consistently positive comments about location and convenience ("Buena ubicación", "in the middle of town", "close to everything", "very convenient").
Room Quality
8
Mixed room quality: several guests found rooms modern, quiet and comfortable; others reported small or very soft/uncomfortable beds, cramped rooms, and street noise for some ground-floor rooms.
Amenities
8.3
Amenities noted include an open pool and hot breakfast; some negatives include no elevator for some guests, occasional lack of advertised breakfast, and simple/no carpets in rooms.
Value for Money
8.8
Multiple comments describe the hotel as good value or "best bang for your buck" and reasonable for the cost despite modest facilities.
Food and Beverage
7.6
Breakfast received mixed feedback: some guests enjoyed the hot breakfast (waffles, eggs, etc.), others reported no breakfast available or limited/disappointing selection (weak juices, missing items).
Overall Experience
8.1
Overall generally positive stays with quiet, clean rooms and good location for many guests, tempered by occasional noise, breakfast inconsistencies, and some significant service failures reported by a few guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Modern Accommodations

Featuring contemporary furnishings and free Wi-Fi, Best Western El Rancho Palacio offers stylish rooms with cable TV and en suite bathrooms.

Delicious Breakfast Options

Start your day right with a continental breakfast including fresh fruit, eggs, and yogurt.

Convenient Amenities

Enjoy a seasonal outdoor pool, pet-friendly policy, and free parking at this Roswell hotel.

Book now to experience comfort and convenience at Best Western El Rancho Palacio in Roswell, New Mexico.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.3
Based on 520 reviews
Cleanliness: 9
Service: 7.4
Location: 9.2
Room Quality: 8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.6
Overall Experience: 8.1
C
Christopher • couple • us
10
Pros:

Ann e place to stay and what I expect with. Best Western

2026-10-19 • via Nuitee
E
Erick • family_with_children • cr
7
Pros:

Buena ubicación y un desayuno sabroso.

Cons:

Las camas muy pequeñas y sumamente suaves. La limpieza estaba apenas media.

2026-10-18 • via Nuitee
T
Tracie • couple • us
7
Pros:

Location

Cons:

uncomfortable bed

2026-10-13 • via Nuitee
E
Emil • couple • us
9
Pros:

Well kept. Clean. Quiet

2026-10-09 • via Nuitee
K
Katie • family_with_children • us
3
Cons:

They are illegally charging disabled customers a pet fee for registered service animals.

2026-10-07 • via Nuitee
G
guy • couple • us
1
Very bad!
Pros:

The maid entered the room without knocking at 8:20 in the morning.
I had my wife call the front desk, and they basically called us liars and said she knocked.
Horrible staff/owner!
Stay away!

Cons:

Don’t stay here ever!
I used booking dot com because I thought they may have vetted their selections.
This was horrible!

2026-10-07 • via Nuitee
M
Mario • solo_traveller • us
7
2026-09-17 • via Nuitee
D
Danielle • family_with_children • au
2
2026-09-09 • via Nuitee
E
Erika • couple • us
8
2026-09-07 • via Nuitee
F
Federico • couple • it
9
2026-08-27 • via Nuitee
R
Rosie • couple • us
9
Wonderful and very relaxing!
Pros:

The location was very convenient.

Cons:

Nothing

2026-08-18 • via Nuitee
N
Naruna_TexasDave • Couples • Lampasas, Texas
10
Sorry, not an alien in sight here.
Pros:

Well appointed and extremely clean room. Even though this is obviously an older property with doors opening on the parking area or balcony, it has very modern interiors. I requested, & received, a first floor room which allowed us to park outside our door for easy loading and unloading. Very quiet facility let us have a good night’s sleep, and the free hot breakfast got us ready for another long day on the road. Great stay!

2026-08-14 • via Tripadvisor
C
Cynthia • solo_traveller • us
7
Good stay for the money.
Pros:

Good location, easy to find. Room AC worked great. Beds and pillows were comfortable. The swimming pool was open for use. Breakfast was the normal waffles, bagels, cereal, eggs, sausage, hashbrowns, fruit, yogurt and juices. Staff were nice and super helpful!!

Cons:

The room was a little cramped, but ok

2026-08-13 • via Nuitee
P
Paola • solo_traveller • it
9
2026-08-12 • via Nuitee
S
Stephen • couple • us
9
Sedona is beautiful and had a beautiful view.
Pros:

Location and clean

Cons:

Advertise breakfast and there was none,
Changed our room because of staff cleaning issues!

2026-08-05 • via Nuitee
P
Paul • solo_traveller • de
9
Pros:

Pool sauber ,gute Lage, alles sauber

2026-08-04 • via Nuitee
A
Alfonso • couple • us
9
Pros:

Todo

2026-07-14 • via Nuitee
S
Steve • couple • gb
8
It was just ok
Pros:

Convenient for our purpose

Cons:

The WiFi connection was bad. We got a number to phone, got connected but the signal was very weak.

2026-07-12 • via Nuitee
S
Seaside545058 • Family
10
Best bang for your buck
Pros:

In the middle of town. Close to everything. Love this place.

2026-07-07 • via Tripadvisor
R
Robert • couple • us
6
Disappointed in the overall stay.
Pros:

Breakfast was O.K. but I was a little disappointed in selection of breakfast items. No salsa, juices were disappointing.

Cons:

I had a problem with being blocked in by other guests in the parking lot and on the night of the 4th the guy (with a truck) who was parked next to me decided it was a good idea to tailgate (i.e. barbeque) past 10:30 at night right outside of where I was staying.

2026-07-06 • via Nuitee