Best Western Plus Richmond Indiana I-70

Hotels
•
Best Western Plus
8.5 (169 reviews)
533 W Eaton Pike, Richmond, Indiana, 47374 , Richmond , US
+1 765-939-9500

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Very clean rooms / well-maintained
Friendly, helpful staff
Convenient location near restaurants, shopping and downtown
Pet-friendly
Recently renovated / modern property
Good value / reasonable rates
Comfortable rooms and nice lobby patio
Cons:
Train noise can disrupt sleep
Nearby road construction complicates access
Weak or unreliable Wi‑Fi and TV stuttering
Inconsistent breakfast quality (weak coffee, missing cream/ice/no hot water)
Mattresses/bed firmness issues; some need replacement
Noisy bathroom fan and occasional sliding-door issues
Occasional slow check-in / limited staff availability
Reports of extra charges / nickel-and-diming

Categories

Cleanliness
9
Consistently praised as very clean and well-maintained across multiple reviews; several guests called it exceptionally clean.
Service
8.5
Staff are generally friendly and helpful; occasional slow check-in, limited staff availability at breakfast, and one guest reported a staff-related parking incident (insurance exchange).
Location
8.4
Very convenient location near restaurants, shopping and downtown; however proximity to train tracks and nearby road construction can disrupt access and sleep.
Room Quality
7.9
Rooms are generally comfortable and recently updated, but some guests noted firm/aging mattresses, a noisy bathroom fan, sliding door issues, and occasional TV stuttering.
Amenities
8.3
Basic amenities present (pet-friendly, lobby patio, breakfast), but Wi‑Fi/TV reliability issues and shortages at breakfast (no ice, no cream, limited selection) were reported.
Value for Money
8.9
Seen as good value with reasonable rates and clean rooms; a few guests mentioned extra charges or minor drawbacks that slightly reduce value perception.
Food and Beverage
8.1
Breakfast described variously as very good to merely adequate; common complaints include limited selection, weak coffee, and missing items (cream/ice/hot water for tea).
Overall Experience
8.9
Overall positive stays: clean, comfortable, friendly staff and good value. Noise from trains/construction and occasional internet/breakfast inconsistencies temper the otherwise favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Recreational Opportunities
Indulge in relaxation with an indoor pool and a fitness center for your leisure.

Convenient Amenities
Enjoy complimentary Wi-Fi, a vending machine, and daily buffet breakfast at no extra cost.

Featured Amenities
Access a business center, grab a free newspaper, and opt for dry cleaning services.

Reserve a room at Best Western Classic Inn for a convenient stay near Richmond Mall and other local attractions!

Important information:

  • Up to 2 children 11 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAY

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Pets

    Pet max weight (per pet) in lb is 80

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 169 reviews
Cleanliness: 9
Service: 8.5
Location: 8.4
Room Quality: 7.9
Amenities: 8.3
Value for Money: 8.9
Food and Beverage: 8.1
Overall Experience: 8.9
D
Dorothy
8
Pros:

Clean and quiet, a lot of road construction around it made entering and exiting a little tricky but it was a decent place

2025-10-12 • via Nuitee
M
Meagan • family
8
Pros:

Honestly the hotel was fine- nowhere in the description does it state it’s literally backed right up on a train track and I mean it vibrates your room and it’s loud. Woke me up I was so scared till I realized.

2025-10-07 • via Nuitee
K
Karl • family
8
Pros:

This is a recently renovated property. I found the bed too stiff, but my wife liked it. The shower room vents well enough, but the sliding glass doors tend to open themselves while you are showering. There are no night lights in the bathroom, but I bring my own because that is often the case. The breakfast that morning was a bit limited compared to other such chains, but it was adequate for both of us. So, the place isn't quite worthy of a "5" but I certainly wouldn't hesitate to stay here again.

2025-10-06 • via Nuitee
H
Henry
8
Pros:

good location friendly staff
housekeeping staff great
breakfast ok coffee was weak if there was anything to comment about

2025-10-03 • via Nuitee
W
Wendy
10
Pros:

Arrived at 1 AM without any issues. I've traveled a lot for business and personal reasons over the years, and this is probably the cleanest hotel room I've ever had! Breakfast was also very good. I only wish there had been actual cream (not prepackaged sweetened stuff--can't eat sugar) and ice available at breakfast. All in all, great stay, though!

2025-10-02 • via Nuitee
D
Dianne • friends
10
Pros:

Lots of shopping malls and department stores. Lots of dining options.

2025-09-30 • via Nuitee
P
Peggi
10
Pros:

Someone from the hotel hit our car, but we did get his insurance info

2025-09-29 • via Nuitee
J
Joe
8
Pros:

New hotel but noisy bathroom fan can't be turned off.

2025-09-25 • via Nuitee
C
Cynthia • friends
10
Pros:

The property was surprisingly clean and modern! The staff was friendly and helpful. We will be vack

2025-09-22 • via Nuitee
M
Michele
10
Great place to stay
Pros:

We had our dog and they are super pet friendly. In a great location with lots of restaurants and shopping nearby staff was very pleasant. Rooms were clean and comfy

2025-09-21 • via Nuitee
J
Jackie • partner
10
Pros:

Clean and well-maintained. Friendly staff a. Super great breakfast. Dog friendly

2025-09-14 • via Nuitee
S
Stacy • partner
6
Pros:

Clean, mattresses need to be replaced, breakfast was okay

2025-09-14 • via Nuitee
R
Richard • friends
8
Pros:

Only stayed one evening. New facility was nice, clean. Close to multiple restaurants, downtown, and US 70. Had to wait five minutes or better to get service to check in, but rest of experience was fine including a decent breakfast.

2025-09-10 • via Nuitee
J
Jim
8
Pros:

Property looked and felt like it was recently remodeled. Very comfortable, quiet, and convenient. Breakfast was very good. Will stay again when in the area.

2025-09-10 • via Nuitee
C
Cendra
10
Pros:

Clean new hotel. Quiet

2025-09-08 • via Nuitee
L
Laura
10
Pros:

The hotel was clean and comfortable. We stopped for a night while heading back home from being out west. Very restful stay.

2025-08-28 • via Nuitee
K
Kasey • partner
8
Pros:

The patio just off the lobby is wonderful and quiet. Perfect for an outside nightcap or supper.

2025-08-25 • via Nuitee
E
Eric
8
Pros:

Quite comfortable room with good options for breadfast.

2025-08-24 • via Nuitee
E
Elizabeth
8
Pros:

Good place to stay. Beds are clean and comfortable, bathrooms updated. Wifi is a little weak, and even the tv broadcast has "stutters". Good breakfast. and clean area.

2025-08-23 • via Nuitee
G
Grant • family
8
Pros:

Good value and clean rooms. The train traffic can be a sleep disruption.

2025-08-22 • via Nuitee