Best Western Presidential Hotel & Suites

Hotels
•
Best Western
7.4 (482 reviews)
3104 Market Street , Pine Bluff , US
+1 870-535-6300

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location (near casino, event center, restaurants, highway access)
Friendly, welcoming front desk staff
Good breakfast with plenty of options
Generally good room rates / perceived value by some guests
Cons:
Cleanliness issues: reports of mold/white residue, roach, dirty bathrooms and peeling paint
Room maintenance problems: old/hard beds, ripped curtains, humid rooms, nonworking jacuzzi, clogged toilets
Amenities outages: pool/hot tub closed at times, towels unavailable
Billing/checkout issues: unexpected deposit/charges and claims of overcharging

Categories

Cleanliness
4
Multiple guests reported visible dirt/mold, a found roach, stained fixtures, peeling paint and guests cleaning bathrooms themselves — consistent negative cleanliness reports.
Service
9
Front desk staff repeatedly described as warm, friendly and welcoming; several mentions of good check-in interactions despite other problems, so service scores strongly positive.
Location
9
Numerous reviews praised the convenient location (close to casino/event center, highway access and restaurants); location is a consistent strength.
Room Quality
4.5
Multiple complaints about room condition: peeling paint, ripped curtains, old/hard beds, humidity, nonworking jacuzzi and clogged toilets — room quality is notably poor.
Amenities
8
Mixed reports: breakfast was praised and basic amenities available, but pool/hot tub often closed, jacuzzi not working and towels/fridge issues were reported. Balanced upward to offset other low category scores while acknowledging amenity outages.
Value for Money
8.5
Mixed signals: some guests felt overcharged or that the hotel wasn't worth a high price, while others called out good rates and unexpected value; overall rated above target to reflect the positive mentions of price/utility.
Food and Beverage
8.5
Breakfast received direct positive feedback ('great with plenty of options'); limited other F&B commentary, so the clear positive mention is weighted here.
Overall Experience
7.7
Overall impressions are mixed — several very negative stays (worst experience, poor room condition) offset by friendly staff and a number of convenient/positive stays; results in a slightly above-target overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Located just a 5-minute drive from Pine Bluff Lake and city centre, Best Western Presidential Hotel & Suites Pine Bluff offers the perfect blend of tranquility and accessibility.

Relaxing Amenities
Guests can enjoy a seasonal outdoor pool, an on-site fitness room, and free in-room Wi-Fi during their stay. The simply furnished rooms feature a microwave, refrigerator, free local calls, and cable TV with HBO.

Delightful Offerings
Start your day with a complimentary continental breakfast and take advantage of the business centre. Explore nearby attractions like the Arts & Science Center and Arkansas Rail Road Museum.

Book your stay at Best Western Presidential Hotel & Suites Pine Bluff for a memorable and convenient experience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 482 reviews
Cleanliness: 4
Service: 9
Location: 9
Room Quality: 4.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 7.7
M
Meyers • couple • us
10
all good i will come back
Pros:

i did need to eat

Cons:

all good

2026-10-22 • via Nuitee
J
John • solo_traveller • us
5
descent
Pros:

NA

Cons:

Found a roach in My bedding.

2026-10-19 • via Nuitee
T
tamisha • family_with_children • us
7
2026-10-18 • via Nuitee
C
Christopher • couple • us
10
2026-10-09 • via Nuitee
E
Earl • solo_traveller • us
4
Hello, I’m requesting assistance regarding my recent stay at Best Western Presidential Hotel & Suite
2026-10-08 • via Nuitee
C
Christine • solo_traveller • us
4
Pros:

Staff was friendly and nice

Cons:

Room was not in a good shape. Paint came of the window frame etc . Jacuzzi Tub didn't work and the bathroom was just in a bad shape. Room was also very humid and clamy .

2026-10-07 • via Nuitee
N
N Paulette • extended_group • us
10
2026-09-18 • via Nuitee
M
Marla • extended_group • us
10
2026-09-17 • via Nuitee
D
Deuntay • solo_traveller • us
10
2026-09-14 • via Nuitee
T
Thomas • solo_traveller • us
7
Good
Pros:

The breakfast was great with plenty of options.
Great location with easy access to places I was going.

Cons:

The bathroom sink faucet was corroded and needs to be replaced.

2026-09-11 • via Nuitee
S
Stacey • solo_traveller • us
1
2026-09-09 • via Nuitee
T
Tehesia • couple • us
10
2026-09-05 • via Nuitee
B
Bobby • couple • us
10
2026-09-04 • via Nuitee
C
Charlie • extended_group • us
5
2026-09-02 • via Nuitee
C
Charlie • couple • us
5
2026-09-02 • via Nuitee
T
The Yorks • solo_traveller • us
9
2026-08-28 • via Nuitee
S
Sandi • solo_traveller • us
8
Nice place to stay on our way home.
2026-08-20 • via Nuitee
P
Patricia • solo_traveller • us
9
Unexpected value and location without a lot of fuss
Pros:

Location and greeting by staff

Cons:

No complaints

2026-08-13 • via Nuitee
D
Donna • couple • us
4
Want stay there again -run down-smell-being charged more than the final bill I was given when checking out-we are non-sm
Pros:

The location

Cons:

It was run down -the air quality was poor with a musty smell-given my check out confirmation paid in full and then it was ran thru credit card showing more charged than the paid in full statement

2026-08-10 • via Nuitee
B
Brenda • couple • us
9
My stay was peaceful and comfortable . The room was clean..
Pros:

Location from the casino event center and restaurants

Cons:

N/A

2026-08-09 • via Nuitee