Cajon Pass Inn

Hotels
7.6 (321 reviews)
8317 US Highway 138 , Phelan , US
+1 760-249-6777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Unfriendly service
Amenities not well-maintained
Noise and cleanliness issues

Categories

Cleanliness
7.1
Room cleanliness mentioned as generally acceptable but issues reported with unpleasant odors.
Service
7.1
Mixed reviews on service, some staff described as unfriendly and slow.
Location
8.6
Positive mentions about the convenience of the location for events and accessibility.
Room Quality
8.1
Rooms were clean but described as run-down and lacking in amenities like USB charging ports.
Amenities
6.6
Negative feedback on hot tub cleanliness and lack of basic items.
Value for Money
8.6
Affordable pricing mentioned, but some guests felt the quality reflected the low price.
Food and Beverage
7.6
Not enough food options around the area as a downside.
Overall Experience
7.1
Overall experience viewed as acceptable but many indicated they would prefer to stay elsewhere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:28

Property Description

Modern Rooms with Free Wi-Fi
Experience comfort and convenience in our modern rooms at Best Western Cajon Pass. Enjoy the stylish white linens and dark wood furnishings, along with amenities like free Wi-Fi and a flat-screen cable TV.

Delicious Daily Breakfast
Start your day right with our daily continental breakfast, featuring a variety of options including fresh fruit, yogurt, and hot breakfast items.

Relaxing Amenities and Nearby Attractions
Take advantage of our seasonal outdoor pool and hot tub, perfect for unwinding after a day of exploring nearby attractions like Pacific Crest Trail and Mountain High Resort. Plus, with Ontario International Airport just 25 miles away, your travels are made easy.

Book your stay at Best Western Cajon Pass now and make the most of your visit to Phelan, California!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note: There is a construction site on the east side of hotel. This is a 2 year project of highway improvements with July 2016 as an estimated date of completion.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 321 reviews
Cleanliness: 7.1
Service: 7.1
Location: 8.6
Room Quality: 8.1
Amenities: 6.6
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 7.1
L
Leticia C. • family_with_children • us
8
Pros:

The clean room.

2026-10-20 • via Nuitee
D
David • solo_traveller • us
10
It was great except there were no nearby places to eat.
Pros:

Didn't know they had breakfast

Cons:

There were no nearby places to eat.

2026-10-18 • via Nuitee
E
Elisabeth • solo_traveller • nl
8
2026-09-15 • via Nuitee
Z
Zoila • solo_traveller • us
6
2026-09-14 • via Nuitee
R
Robinson • couple • us
1
The manager was really RUDE and DISRESPECTFUL. They provided us with false information with our stay. We asked for a lat
Pros:

Wish we could give a nice review to this place but one of the WORST experience staying here.

Cons:

Last night we checked in at 2:30 in the morning after coming from a family quinceañera. There was this young guy really nice and sweet. We called asking to see if we can check out at 1pm and the guy said yes with an extra fee of $20-30 dollars. We also had family come and stay here and the next day they called to check out late and this RUDE, ARROGANT, RACIST, DISRESPECTFUL Indian guy, older dude. Raised his voice to my cousin that went the next day to ask for a later check out and told them there was no such thing as late check out and they needed to leave now. He said, “ you awake already then just leave” then he called to our room 206 and woke me up at 11:45 saying he was checking us out at 12. I asked no, that’s not right because we asked to check out later with an extra fee. He yelled “ NO” and that if we didn’t leave he was going to keep the $109 deposit. I had to go Downstairs and speak with him because it wasn’t right how we were being treated. When it wasn’t our fault. He didn’t want to give me the guy that worked last night name and he said he was the manager and didn’t want to give me his name neither. I told him he need to go off on his employers like that and not on us paying to stay because we’re told we could do a late check out. He just waved his hands without saying anything. We needed up checking out and I told him I was going to write and bad review because we were treated unfairly. He then showed me a note the guy left saying” asked to check out at 1pm and told them $30 more” so please that just says we weren’t lying and he could’ve apologized on behalf of the guy at least and explained to us they don’t di late check outs.

2026-09-13 • via Nuitee
Y
Yesenia • couple • us
10
Pros:

Nice and quiet

Cons:

Noise

2026-08-19 • via Nuitee
P
Philippe • solo_traveller • ch
10
I love this place for what it is; it's perfect for any train enthusiast.
Pros:

It’s an ideal spot for train enthusiasts; it’s located right in the middle of Cajon Pass a major plus in my book yet despite that location, it remains quite quiet, and you sleep very well there.

Cons:

N/A

2026-07-13 • via Nuitee
L
LILY • solo_traveller • nz
7
2026-07-13 • via Nuitee
P
Paul • family_with_children • ca
6
Pros:

Pool was down which would have been nice in a hot location like this. Staff was very nice

2026-07-07 • via Nuitee
T
Tim • couple • us
8
Pros:

It was reasonably priced.

Cons:

We had to wait along time for the hot water to appear.

2026-06-29 • via Nuitee
K
Kathryn • solo_traveller • us
5
Pros:

It was clean and decent enough for one night stay.

2026-06-29 • via Nuitee
F
Fredrick • couple • us
10
It was very decent place to stay when you want to get out and get a piece of mind
Pros:

It was close to the freeway

Cons:

Clean

2026-06-28 • via Nuitee
R
Raymond • solo_traveller • us
9
2026-06-07 • via Nuitee
T
Thomas • solo_traveller • us
6
I enjoyed my stay. The staff was friendly and helpful.
Pros:

The property was clean and there were coin operated laundry machines on site.

Cons:

The property is older.

2026-06-03 • via Nuitee
V
VYTAUTAS • couple • us
7
For our one night stop, it was an affordable, clean motel.
Pros:

Is was a nice clean room. The staff was friendly. The bed was comfortable. It is a little remote with only a gas station close by. There is a McDonalds not too far away.

Cons:

It is a somewhat remote location. Security could be an issue, but we had no problems at all. There were security cameras everywhere.

2026-05-30 • via Nuitee
A
Aguilar • family_with_children • us
10
2026-05-26 • via Nuitee
C
Ciara • extended_group • us
4
Pros:

Bed were comfortable and the AC worked well.

Cons:

Burn holes found on the sheets, ashes were in the toilet (we were in a non-smoking room), half used toilet paper, just felt dirty. Felt deserted and secluded. Kind of scary at night.

2026-05-24 • via Nuitee
G
Gregory • solo_traveller • us
5
2026-05-19 • via Nuitee
D
Daniela • couple • us
10
2026-05-16 • via Nuitee
S
Sarah • solo_traveller • de
9
Pros:

Clean and comfortable rooms. Nice shower with plenty of hot water. Noise of the Highway was not bad at all

Cons:

The pool could have been cleaner and the hot tub was out of order

2026-05-14 • via Nuitee