Best Western Clearlake Plaza

Hotels
•
Best Western
7.7 (311 reviews)
3440 East Clear Lake Avenue , Springfield , US
+1 217-525-7420

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean / immaculately clean lobby and some rooms
Friendly, welcoming staff
Convenient location near interstate and services
Breakfast provided
Reasonable prices for some guests
Cons:
Mold or painted-over mold reported in some rooms
Dated rooms, broken furniture (sprung bed, warped chair)
AC not working or slow to cool
Breakfast limited hours and items running out
Housekeeping inconsistencies (food under couch, running toilet)
No towels at pool

Categories

Cleanliness
7
Mixed reports: several guests called rooms and lobby 'clean' or 'immaculately clean', but multiple complaints about mold (painted-over), running toilet, and found food under a couch indicate inconsistent housekeeping.
Service
9
Generally positive staff interactions noted (friendly front-desk, welcoming personnel); isolated issues where desk clerk was unsure how to handle maintenance or breakfast stocking lowered consistency.
Location
9.5
Frequently praised — convenient next to interstate exits, fuel, coffee and fast food; multiple reviews list location as a pro.
Room Quality
6.5
Room condition varied: reports of dated rooms, a sprung bed, warped chair, non-working AC, and mold in some rooms contrast with others describing satisfactory rooms.
Amenities
8
Basic amenities present (breakfast, pool) but operational issues were noted — no pool towels available, limited breakfast availability and items running out.
Value for Money
8
Mixed perceptions: some guests appreciated pricing while others felt nightly rates were high (possibly event-driven); overall value is acceptable but occasionally questioned.
Food and Beverage
8
Breakfast generally regarded as good, but limited hours (7–9 am on weekends) and pastries/items running out reduced satisfaction for some guests.
Overall Experience
5.6
Overall impressions are mixed — several guests report a good stay with friendly staff and clean spaces, while others experienced serious issues (mold, dirty rooms, maintenance failures) leading to some not returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location
Situated just off Interstate 55, the Best Western Clearlake Plaza in Springfield offers easy access to local attractions like the Abraham Lincoln Presidential Library and Museum, making it an ideal choice for travelers wanting to explore the area.

Comfortable Accommodations
Each room at the hotel is equipped with modern amenities including free Wi-Fi, a cable TV, coffee maker, and a spacious work desk, ensuring a comfortable stay for guests. The simple décor and added conveniences like a clock radio enhance the overall experience.

Relaxing Facilities
Guests can unwind and stay active with complimentary access to the indoor pool and fitness room. Additionally, the 24/7 availability of the front desk staff ensures that guests receive prompt assistance whenever needed.

Plan your stay at the Best Western Clearlake Plaza for a convenient and comfortable experience in Springfield.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of USD$30 + Tax. per pet, per day applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.7
Based on 311 reviews
Cleanliness: 7
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 5.6
B
Bowlby • couple • us
9
2026-10-27 • via Nuitee
K
Karen • solo_traveller • us
8
Clean
Pros:

Clean, friendly staff. I felt safe.

2026-10-24 • via Nuitee
D
Denise • couple • us
9
2026-10-19 • via Nuitee
S
Susie • couple • us
4
I won’t stay again.
Pros:

Location

Cons:

Room was very dated!

2026-10-11 • via Nuitee
B
Barbara • couple • us
6
Pros:

Outside color. Room appeared clean.

Cons:

Toliet tank with constant running water. Desk clerk had no idea what to do. Offered to move to another room, but we were in night clothes. I’m sure that had not just happened.

2026-10-09 • via Nuitee
E
Ellen • family_with_children • us
9
2026-08-24 • via Nuitee
J
James • couple • us
7
Ok
Pros:

Staff

Cons:

The bed had sprung on one side.

2026-08-20 • via Nuitee
L
Lonny • couple • us
6
Overall good stay but little overpriced nightly
Pros:

Clean when we came in and looks to being updated on the outside with painters when we arrived

Cons:

Breakfast is only 7-9 am so not a lot of time to get downstairs to eat on a Saturday morning! Plus the price ? Was high and sure if it was because of the state fair where we was going for a concert

2026-08-15 • via Nuitee
L
Ludovicus • couple • nl
7
Pros:

Fijne overnachtingsplek voor doorreis

Cons:

ontbijt was beperkt.

2026-08-12 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-08-03 • via Nuitee
R
rachaelwX5956PR • Couples
2
Horrible
Pros:

Mold and horrible smell in room-avoid this Best Western (and I love staying at Best Westerns-I’m highly disappointed). The painted over mold as well!

2026-07-11 • via Tripadvisor
A
Angie • family_with_children • us
4
2026-07-06 • via Nuitee
K
Kris • couple • us
4
Pros:

Location

Cons:

Was very dirty found some old food under couch and found some skittles lol

2026-07-06 • via Nuitee
S
Sarah • family_with_children • us
8
2026-07-05 • via Nuitee
D
David • couple • us
9
2026-06-25 • via Nuitee
T
Tiffany • family_with_children • us
9
My stay was very good, staff was friendly, room was satisfactory and location was perfect.
Pros:

Breakfast was good however we went around 8:55 and most of the pastries were gone. Front desk gentleman was so friendly and welcoming.

Cons:

The chair in my room had a warped seat cushion. When I sat down, I fell out of the chair.
The pool didn’t have any towels to use after you got done swimming.

2026-06-21 • via Nuitee
B
Brent • family_with_children • us
4
Pros:

The prices

Cons:

The air did not work in my room.

2026-06-21 • via Nuitee
R
Richard • couple • gb
9
2026-06-17 • via Nuitee
R
Rhonda • couple • us
5
2026-06-10 • via Nuitee
B
Benigno • couple • us
4
2026-06-10 • via Nuitee