Best Western River City Hotel

Hotels
•
Best Western
7.3 (148 reviews)
1305 Front Avenue SW, Decatur, Alabama, 35603 , Decatur , US
+1 256-301-1388

listing image 1
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Pets allowed

Facilities

Elevator
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Express check-out
Mountain biking nearby
Smoke-free property
Pool umbrellas
Free wired internet
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Clean / newly renovated rooms
Comfortable beds
Friendly/helpful staff (many reports)
Pet friendly with reasonable pet fee
Private/pool area for cooling off
Walk-in showers
Convenient location near shops and restaurants
Free breakfast included
Quiet property
Good for families / kids
Cons:
Construction/renovation noise or lack of notice
Maintenance issues (loose faucet, broken fixtures, AC problems, TV channels)
Vending machine broken / no bottled water available
Occasional dirty lobby or bedding spots
Night clerk unfriendly and checkout staffing gaps
Insufficient towels at times
Reported unexpected charges/tax disputes
Breakfast sometimes limited or removed early

Categories

Cleanliness
7.8
Frequently described as very clean and newly renovated rooms/walk-in showers; some isolated negative reports (dirty lobby, spots on bedding, broken/dirty fixtures and missing soap).
Service
7.6
Multiple mentions of friendly/helpful front desk and attendants, but also notes of an unfriendly night clerk, slow service at the desk and checkout staffing gaps.
Location
8
Consistently noted as convenient and close to shops and restaurants (Logan mentioned, easy access to local amenities).
Room Quality
7.5
Many reports of nicely remodeled rooms, comfortable beds and good showers; some maintenance issues reported (AC not cooling well, TV/channel problems, loose faucet).
Amenities
7
Pool and basic free breakfast praised, but guest-facing amenity issues include broken vending machine, no bottled water available and occasional towel shortages.
Value for Money
6
Mixed value: reasonable pet fee noted, but complaints about unexpected charges/taxes and other billing disputes lowered perceived value.
Food and Beverage
7
Breakfast described as small but adequate for kids and generally acceptable; some reports of breakfast being removed early or limited choices.
Overall Experience
7.5
Overall stay impressions trend positive (several 'great'/'excellent' mentions), though tempered by construction, occasional cleanliness/maintenance and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Outdoor Pool and Concierge Services

Enjoy a refreshing dip in the seasonal outdoor pool and take advantage of the attentive concierge services available at Best Western River City Hotel.

Complimentary Buffet Breakfast and Business Center

Start your day right with a delicious complimentary buffet breakfast and stay productive with the convenience of a fully-equipped business center.

Well-Appointed Guestrooms and Prime Location

Unwind in one of the 60 guestrooms featuring modern amenities like pillowtop beds, refrigerators, and microwaves. Perfectly located in the heart of Decatur, explore nearby attractions such as Wheeler Lake and River Oaks Clinic.

Book now to experience the perfect blend of comfort and convenience at Best Western River City Hotel.

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 7:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HSV

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.3
Based on 148 reviews
Cleanliness: 7.8
Service: 7.6
Location: 8
Room Quality: 7.5
Amenities: 7
Value for Money: 6
Food and Beverage: 7
Overall Experience: 7.5
C
Curtis
10
Pros:

Great

2025-10-12 • via Nuitee
G
Ginger • partner
10
Pros:

We appreciate being able to bring our dog and being charged a reasonable pet fee. Room was very clean and bed was extremely comfortable.

2025-10-11 • via Nuitee
E
Edward
10
Pros:

2025-10-06 • via Nuitee
M
Margaret • family
6
Pros:

Clean room.
Night clerk Friday not very friendly.
Day clerk Saturday at checkout amazingly friendly.
No soap in hand dispenser in bathroom.
Bathroom sink faucet loose and not attached to the counter. Vending machine broken and not many snacks at front desk.

2025-10-05 • via Nuitee
K
Kaitlyn
10
Pros:

Hotel was exceptionally clean. Staff was great! Breakfast was small but perfect for the kids.

2025-10-05 • via Nuitee
L
Leasha
10
Pros:

My son and I stayed here for RTS 2025. There was construction being done but it was still a really good stay.

2025-10-04 • via Nuitee
L
Lisa • family_with_children
10
Pros:

The rooms was very clean, the walk in showers was awesome big and very clean.
We definitely will stay here again

2025-09-29 • via Nuitee
I
Inezza
8
Pros:

Good rooms

2025-09-26 • via Nuitee
N
Nancy
10
Pros:

Nice

2025-09-24 • via Nuitee
T
Tery
10
Great experience
Pros:

Everything with check in and the room were awesome. In the morning however, no one could be found to check out. Overall, it was an excellent experience.

2025-09-19 • via Nuitee
J
Jane
10
Reccommended
Pros:

Nice bed, friendly staff, nice and quiet

2025-09-12 • via Nuitee
L
Lillie
10
Pros:

We were in a newly remodeled room and it was very nicely done. Front desk was very helpful.

2025-09-12 • via Nuitee
T
Timothy • partner
10
Pros:

Clean room. Logans near by tons of stuff less than 10 mins away

2025-09-11 • via Nuitee
M
Megan
10
Pros:

Lovely, clean facilities, very welcoming staff, free breakfast included, and a beautiful private pool to cool off in in the heat of summer.

2025-08-31 • via Nuitee
T
Tracy • partner
10
Pros:

Although the hotel was still working on finishing construction the room was clean. The pet policy was abservered and i felt c comfortable saying over night with my large dogs.

2025-08-24 • via Nuitee
R
Robert
6
Pros:

No bottled water available. Not even in vending machine to purchase. Only tap water that had a strong chlorine taste. This was not safe for me to consume.

2025-08-07 • via Nuitee
E
Edwar
10
Pros:

Not easy to entrance to access

2025-07-25 • via Nuitee
N
Nancy Suzannah
10
Pros:

Atmosphere z5

2025-07-24 • via Nuitee
J
James
10
Pros:

Newly renovated rooms

2025-07-22 • via Nuitee
J
Jessica • family_with_children
10
Pros:

Very clean, and quiet

2025-07-19 • via Nuitee