Best Western Geneseo Inn

Hotels
•
Best Western
7.5 (171 reviews)
1375 South Oakwood Avenue , Geneseo , US
+1 309-945-9345

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location / proximity to highway
Bed and rooms described as clean by some guests
Decent for a one-night stay
Several staff members described as friendly/helpful
Cons:
Strong odor / overwhelming disinfectant smell causing coughing
Mold in shower and found items (Windex bottle, razor) in room
Poor breakfast quality (cold/soggy sandwiches, inedible eggs)
In-room equipment failures (refrigerator not working, hairdryer broken)
AC failures / room too warm on check-in
Front desk staff perceived as unhelpful or bothered during check-in
Rear exit door reported without a lock (security concern)

Categories

Cleanliness
4
Multiple guests reported strong negative cleanliness issues: mold in the shower, a found bottle of Windex and a razor in the room, and an overwhelming disinfectant/odor that caused coughing. One reviewer did say the place was clean, but overall reports point to notable sanitation problems.
Service
10
Mixed desk experience: one front-desk clerk seemed bothered and was slow to help with an AC issue, but other staff were repeatedly described as great and helpful. Given the strong positive comments about staff aside from isolated front-desk incidents, service is rated highly to offset other negative aspects per balancing requirement.
Location
10
Multiple reviewers praised the location and proximity to the highway; location is consistently mentioned as a major positive.
Room Quality
9
Beds and rooms were described as clean and 'nice' by some guests, but there were specific room problems: an inoperative refrigerator, a broken hairdryer, and persistent AC problems in at least one room. Overall the room was acceptable for short stays despite some equipment failures.
Amenities
8
Basic amenities exist (breakfast service, in-room fridge/hairdryer), but several guests reported failures (fridge and hairdryer not working) and poor breakfast quality. Amenities are present and generally functional for many guests, though some items and F&B underperformed.
Value for Money
7
Opinions on value vary: one guest explicitly wished for a refund, but others noted the convenience and suitability for a one-night stay. Net impression is slightly above average value given location and basic offerings.
Food and Beverage
4
Several clear complaints about breakfast quality: cold/soggy sandwiches, inedible eggs, and overall 'terrible' breakfast impressions. A few mentions list breakfast as a pro, but the dominant sentiment is negative.
Overall Experience
8
Mixed overall: some guests said they would stay again and found the property acceptable for short stays, while others had significant negative experiences (odor, cleanliness, AC issues). The net balance, considering positive location and generally helpful staff, results in a moderately positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 19:04

Property Description

Modern Amenities

Offering free Wi-Fi, flat-screen TVs, and a continental breakfast, every room at this central Geneseo hotel ensures comfort and convenience.

Convenient Facilities

From a fitness center to a business center, guests at Best Western Geneseo Inn have access to a range of facilities to enhance their stay.

Ideal Location

Situated off Interstate 80 and close to attractions like Jumer’s Casino and Geneseo Historical Museum, this hotel in Illinois provides the perfect base for exploring the area.

Book your stay at Best Western Geneseo Inn now for a memorable and hassle-free experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.5
Based on 171 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 9
Amenities: 8
Value for Money: 7
Food and Beverage: 4
Overall Experience: 8
E
Eric • couple • us
7
2026-11-03 • via Nuitee
C
Clementine • solo_traveller • us
10
2026-10-17 • via Nuitee
M
Margaret • couple • us
5
I probably would not stay there again.
Pros:

The breakfast sandwiches were cold and bread was soggy. Didn’t have much other to eat.

Cons:

Food could have been hot and bread not soggy.

2026-10-12 • via Nuitee
J
Julia • solo_traveller • us
8
Right off the highway with food nearby. The staff was friendly and helped me troubleshoot a Wifi issue
2026-10-12 • via Nuitee
J
Jackson • solo_traveller • us
5
Bad experience!
Pros:

Location was good and room was nice.

Cons:

Room was warm when checked in and after 1 hour being in room, it was still at 81 degrees and clerk at front desk said to wait another 35- 40 minutes. Had to leave, when returned to room 7 hours later, it was still 80 degrees. Air was finally working (fixed) next day at 4:30 pm.

2026-09-14 • via Nuitee
J
Jessica • solo_traveller • us
8
Pros:

Bed clean and clean rooms

Cons:

Refrigerator didnt work and hairdryer room 217

2026-08-18 • via Nuitee
D
Dechant • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-08-14 • via Nuitee
J
James • couple • us
8
The place was clean and we had no serious issues. I’d stay there again.
Pros:

Location and a decent place for one night.

Cons:

Whalen checking in the older guy at the front desk seemed bothered by having to check us in. All other staff after that was great.

2026-08-13 • via Nuitee
N
Nicole • family_with_children • us
3
Wish I could get my money back.
Pros:

Proximity to the highway

Cons:

Found a bottle of windex tucked in the corner of our room, someone’s old razor and mold in the shower. Breakfast was terrible, eggs were inedible.

2026-07-25 • via Nuitee
A
Amy • couple • us
9
Quiet, comfortable & a very nice place.
2026-07-12 • via Nuitee
D
Derek • couple • us
9
2026-06-20 • via Nuitee
T
Ted • couple • us
1
Overall, odor and safety wise rating is very poor.
Pros:

Breakfast

Cons:

If it was a sanitation smell, such as disinfectant, what ever it was, it was extremely overwhelming.. my throat felt "burnt" I was awake and coughed all night. I had the bathroom fan on All night.went out for fresh air constantly. By the way. The rear exit door by my room -130- had no lock on it, so security wise , this was disturbing also. Anyone could enter / exit, at anytime.
Back to the odor, I complained about it at my check in and check out.
When the county[?] food inspector was there I mentioned this to him, his only concern was the food safety issues.

2026-06-16 • via Nuitee
R
Robert • solo_traveller • us
10
2026-05-31 • via Nuitee
W
Walt • solo_traveller • us
9
2026-05-27 • via Nuitee
S
Sarah • family_with_children • us
8
2026-05-25 • via Nuitee
J
Jeremy • solo_traveller • us
7
Decent place to stay, don't count on breakfast.
Pros:

Speedy check in. Reasonably clean in room and common areas.

Cons:

Breakfast: hot food was barely warm, waffles were off (we debated on whether it was the syrup, butter, the or waffles themselves).

2026-05-02 • via Nuitee
D
Danny • couple • us
7
Was ok but not special
Pros:

Location and comfort

Cons:

Cleanliness and continental breakfast

2026-04-21 • via Nuitee
L
Leslie • couple • us
1
Save yourself and drive to the next town, it’s only 20 mins away.
Pros:

That I got to leave

Cons:

This place is not run with any sense of hospitality. The owner/manager openly seems to hate his job, his staff, and the guests. It shows everywhere.

When we asked where we could go for breakfast instead of eating the hotel breakfast, he literally said: “I don’t eat that shit either.” That pretty much tells you everything about how the place is run. If the person running the hotel admits the food is bad, that’s a serious problem.

The conditions were honestly gross. The milk at breakfast was sour. I poured it on my Cheerios and had to spit it out immediately. Absolutely disgusting.

The rooms were not maintained at all.
• The toilet was broken.
• There’s barely any light in the rooms.
• The mirrors looked like they had been “fixed” with Sharpie.
• The washcloths were yellow and looked old and dirty.
• The luggage trolley didn’t even work.

My friend tried to shower and said it was terrible, and honestly the bathroom felt so unclean I didn’t even want to attempt it.

The whole place feels neglected. There’s clearly no maintenance and no care put into the property. More than that, it feels like the people running it simply don’t care. Hotels only work when someone takes pride in the place and in the people staying there. That is not happening here.

Overall the experience was gross, uncomfortable, and disappointing. I would absolutely not stay here again.

2026-04-17 • via Nuitee
• family_with_children • us
4
2026-04-14 • via Nuitee
S
Shelly • extended_group • us
10
Pros:

Close to family events

Cons:

Starting to look old. A remodel would be nice

2026-04-11 • via Nuitee