Best Western Geneseo Inn

Hotels
•
Best Western
8.6 (285 reviews)
1375 South Oakwood Avenue , Geneseo , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Cons:
Dirty rooms
Bad smell
Broken amenities

Categories

Cleanliness
7.28
Multiple reviews highlighted dirty rooms, unpleasant smells, and bugs, indicating poor cleanliness.
Service
9.99
Positive mentions of friendly staff and helpful service were a common theme in the reviews.
Location
9.79
Attractions nearby and convenience of the location were appreciated by guests.
Room Quality
7.74
Reviews pointed out issues such as bad odors and faulty amenities, impacting room quality.
Amenities
9.77
Amenities were generally acceptable, but had some issues with kitchen appliances.
Value for Money
8.23
Some guests felt the quality did not match the price paid, especially considering cleanliness issues.
Food and Beverage
6.28
Negative comments regarding breakfast indicate dissatisfaction with food offerings.
Overall Experience
9.75
Despite several issues, guests appreciated the overall experience enhanced by helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:51

Property Description

Modern Amenities

Offering free Wi-Fi, flat-screen TVs, and a continental breakfast, every room at this central Geneseo hotel ensures comfort and convenience.

Convenient Facilities

From a fitness center to a business center, guests at Best Western Geneseo Inn have access to a range of facilities to enhance their stay.

Ideal Location

Situated off Interstate 80 and close to attractions like Jumer’s Casino and Geneseo Historical Museum, this hotel in Illinois provides the perfect base for exploring the area.

Book your stay at Best Western Geneseo Inn now for a memorable and hassle-free experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.6
Based on 285 reviews
Cleanliness: 7.28
Service: 9.99
Location: 9.79
Room Quality: 7.74
Amenities: 9.77
Value for Money: 8.23
Food and Beverage: 6.28
Overall Experience: 9.75
J
Jeremy • solo_traveller • us
7
Decent place to stay, don't count on breakfast.
Pros:

Speedy check in. Reasonably clean in room and common areas.

Cons:

Breakfast: hot food was barely warm, waffles were off (we debated on whether it was the syrup, butter, the or waffles themselves).

2026-05-02 • via Nuitee
D
Danny • couple • us
7
Was ok but not special
Pros:

Location and comfort

Cons:

Cleanliness and continental breakfast

2026-04-21 • via Nuitee
L
Leslie • couple • us
1
Save yourself and drive to the next town, it’s only 20 mins away.
Pros:

That I got to leave

Cons:

This place is not run with any sense of hospitality. The owner/manager openly seems to hate his job, his staff, and the guests. It shows everywhere.

When we asked where we could go for breakfast instead of eating the hotel breakfast, he literally said: “I don’t eat that shit either.” That pretty much tells you everything about how the place is run. If the person running the hotel admits the food is bad, that’s a serious problem.

The conditions were honestly gross. The milk at breakfast was sour. I poured it on my Cheerios and had to spit it out immediately. Absolutely disgusting.

The rooms were not maintained at all.
• The toilet was broken.
• There’s barely any light in the rooms.
• The mirrors looked like they had been “fixed” with Sharpie.
• The washcloths were yellow and looked old and dirty.
• The luggage trolley didn’t even work.

My friend tried to shower and said it was terrible, and honestly the bathroom felt so unclean I didn’t even want to attempt it.

The whole place feels neglected. There’s clearly no maintenance and no care put into the property. More than that, it feels like the people running it simply don’t care. Hotels only work when someone takes pride in the place and in the people staying there. That is not happening here.

Overall the experience was gross, uncomfortable, and disappointing. I would absolutely not stay here again.

2026-04-17 • via Nuitee
• family_with_children • us
4
2026-04-14 • via Nuitee
S
Shelly • extended_group • us
10
Pros:

Close to family events

Cons:

Starting to look old. A remodel would be nice

2026-04-11 • via Nuitee
K
Kleopfer • couple • us
5
Pros:

The location is great to visit our family. John the afternoon clerk is really nice and engages in conversation.

Cons:

The day time clerk is nasty and the owner said a lot of people complain about him but he is old so I dou t anything will change. We are thi king of driving into the quad cities for the next visit just to avoid him. Every time we go we have to deal with him

2026-03-17 • via Nuitee
H
Helton • family_with_children • us
10
2026-02-27 • via Nuitee
L
Lila • couple • us
6
2026-01-25 • via Nuitee
C
Carol • solo_traveller • us
6
Mediocre, good location
Pros:

Staff was fine.

Cons:

Strong odor in hallway, weak coffee and no cream, no bar soap and no conditioner.

2026-01-25 • via Nuitee
H
Hal • couple • us
4
Better than sleeping in the car.....but it was close.
Pros:

Location

Cons:

Rooms smelled of smoke. First room was dirty. Had difficulty getting out of room because the BROKEN DOOR HANDLE WAS LAYING ON THE SINK! You read correctly, the broken door handle was left laying on the counter. Obviously staff was aware as the bed was made.

2026-01-20 • via Nuitee
K
Kim • couple • us
10
2026-01-20 • via Nuitee
T
TANISHA • extended_group • us
1
Pros:

Our room was a suite. One bed we had to take the top sheet off it as it looked like someone blew their nose on it. There were dead bugs in the livingroom area, and our room had a horrible smell. It was either a chemical from flooring being redone or very strong bug killer. I was charged 3 times for two rooms we only stayed a night in. I spoke with the front desk that night, the next morning after we left and even called corporate. There were 5 people in the suite and we all woke up with headaches and sore throats. They had no other rooms to move us too and the other hotels around were sold out as well. Very bad experience!!

2026-01-19 • via Nuitee
R
Richard • couple • us
2
We will not be staying here ever again
Pros:

Location to family

Cons:

Cleanliness, hotel is very tired, coffee maker didnt work for 3 days of our stay, DISH tv didnt work part of the time, werent prompt on cleaning the room

2026-01-19 • via Nuitee
K
Kleopfer • couple • us
6
Pros:

The hotel is clean.

Cons:

The microwave didn't work and the fridge only kept the contents cool.

2025-12-16 • via Nuitee
C
Cynthia • couple • us
7
Pros:

Great location.

Cons:

The whole hotel smelled musty. The room itself smelled like mold. The blanket had food stains. I honestly expected better for $135 a night.

2025-11-03 • via Nuitee
R
Rakoczy • couple • us
8
Pros:

Nice and comfortable place.

2025-10-19 • via Nuitee
S
Shianne • family_with_children • us
10
Friendly staff
Pros:

I liked that the guy that handled my check in took care of all of the issues we ran across. I called to confirm my early check in like 4 times at least and thank goodness I called the day I was due to check in because even though I was reassured every time it would be fine it was not my room was not ready. Bless that sweet man in the glasses who saved my day 🙏 made this trip so great it was my cousins wedding and I was stressed

Cons:

That the manager confirmed i would have early check in and it wasn't ready

2025-10-12 • via Nuitee
S
Susan
8
Pros:

Nice breakfast. Great coffee maker. Espresso, cafe mochas, etc.

2025-10-08 • via Nuitee
J
Julie
8
Pros:

Very nice

2025-10-06 • via Nuitee
S
Simone
10
Pros:

it is a well run property

2025-10-06 • via Nuitee