Best Western Pine Tree Motel

Hotels
Best Western
8.6 (157 reviews)
12018 Central Avenue, Chino, California, 91710 , Chino , US

Facilities

Free breakfast
Free WiFi
24-hour front desk
Wheelchair accessible
Free breakfast
Wheelchair accessible parking
Free self parking
Computer station
Wheelchair-accessible van parking
Wheelchair-accessible pool
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Convenient location
Cons:
Firm beds
Noisy air conditioning
Issues with service dog policies

Categories

Cleanliness
8.4
Room cleanliness was frequently praised, but there were some mixed reviews.
Service
9
The staff was consistently described as friendly and helpful, though one review pointed to issues with service related to service dog policies.
Location
8.6
Many guests appreciated the location due to nearby food options and shopping.
Room Quality
8.5
Most reviewers found the rooms to be clean and comfortable, although some mentioned firmness of beds.
Amenities
8.3
General amenities were adequate, though the pancake machine experienced issues during the stay.
Value for Money
8.6
Guests felt the stay was worth the price, with good overall value.
Food and Beverage
8.7
Breakfast was often highlighted as good with a range of options available.
Overall Experience
8.7
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:49

Property Description

Outdoor Pool and Complimentary Breakfast
Rejuvenate by the outdoor pool and kickstart your day with a delicious complimentary breakfast.

Convenient Amenities
Experience seamless connectivity with complimentary wireless internet and enjoy the convenience of free self-parking in our 24-hour front desk hotel.

Comfortable Accommodations
Relax in one of our air-conditioned guestrooms with modern amenities such as free wired internet access and cable programming for your entertainment needs.

Book your stay at Best Western Pine Tree Motel in Chino now to enjoy a perfect blend of comfort and convenience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.6
Based on 157 reviews
Cleanliness: 8.4
Service: 9
Location: 8.6
Room Quality: 8.5
Amenities: 8.3
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.7
D
DanielDurston Solo travel Las Vegas, Nevada
10
Great spot at the right price
Pros:

Incredible experience all around. Great customer service, clean room, great location. The only complaint I can see someone else saying would be the bed is too firm (at least the one I was in) but I prefer firm and slept great! I was only there one night and it was exactly what I had hoped for and more and a great price. Will be back!

2026-01-15 via Tripadvisor
W
Wanderer27916933282 Business
10
One of my favorite places to stay.
Pros:

Location ls kind ok the Atmosphere is friendly the rooms are always clean its at a great price very quiet with a very attentive staff. One of my favorite places to stay..

2026-01-13 via Tripadvisor
R
Rene
10
Pros:

Great truck parking.

2025-10-08 via Nuitee
N
Nicholas
10
Pros:

Cool spot.

2025-10-03 via Nuitee
L
Lindsay
8
Pros:

This place is definitely on the older side, but that's part of its charm! The staff was great and so close to Ontario airport. I'll be staying again!

2025-09-29 via Nuitee
D
Darrien
10
Pros:

Stayed for two days , only gave one set of breakfast tickets
Overall , pretty big space. Clean. Loved the size of the shower but needs more pressure.

2025-09-26 via Nuitee
N
Nicole partner
10
Pros:

Nice room with plenty of space and very clean. Air conditioner was a bit noisy.

2025-09-21 via Nuitee
J
Jose family
10
Pros:

Everybody was very nice and helpful. Very quiet place to stay.

2025-09-18 via Nuitee
H
Hiroshi family
10
Pros:

The original structure seemed to be from decades earlier (maybe the 60s?) but the room was clean and comfortable. The receptionists were very kind. Came with breakfast--that was also great.

2025-09-18 via Nuitee
E
Erika
8
Pros:

Everything was perfect, except the bed it was very firm. Didn’t sleep comfortably all night

2025-09-13 via Nuitee
L
Lina
10
Pros:

Zero complaints. The stay was perfect for the one night I stayed. Different options around for food, couple shopping stores close by. Rooms were clean and staff was beyond amazing. Breakfasts was great and well kept up with. Would stay again definitely

2025-09-06 via Nuitee
F
Fernando
10
Pros:

Room was clean and staff was great

2025-09-03 via Nuitee
C
Charlene family
2
Pros:

Terrible experiance checking in and with the staff at this hotel. They illegally want you to provide proof of certification or a doctors note for a service dog or they will cancel your reservation on site. Most unacceptable service I have ever received. Do not recommend anyone to stay here even if you dont have a service dog, the way they treat their guests is appalling and accordingly to other reviews I am not the only perosn who has had this experience here.

2025-08-31 via Nuitee
G
Gilbert
10
Pros:

Was comfortable

2025-08-28 via Nuitee
M
Matthew
10
Pros:

The staff was very friendly. Even though the facilities was old, it was maintained immaculately. I appreciate the cleanliness of the room and the bathroom. Definitely enjoyed my stay and will come back.

2025-08-27 via Nuitee
S
Sigma781 Family Svedala, Skane County
8
Great for the price
Pros:

Very nice and friendly staff, we felt welcomed right away. Our main complaint is that the beds are quite firm, so we had some problems sleeping.

Apart from that it was an enjoyable stay. The pool area is nice and we used it several times to cool of after a long day in the heat. The breakfast is good according to US standard and varies a little day by day, which is appreciated when staying for a longer time. The pancake machine broke regularly though. Sometimes it could be fixed, sometimes not.

The rooms are pretty standard. USB-sockets in the lamp by the bed for easy charging of mobile devices was a nice detail.

For us, who are out on adventure the whole days and just needs a place to sleep and eat breakfast it was great.

2025-08-22 via Tripadvisor
W
William
10
Pros:

Always love staying here. Great job of taking old place and making it beautiful! Still remain charm of old school motel in tree like setting

2025-08-21 via Nuitee
T
Terri
8
Pros:

It’s nice but not as nice as the pictures make it seem. It’s just an average room. Check in was fast and staff is friendly.

2025-08-17 via Nuitee
A
Adam
10
Pros:

Good breakfast

2025-08-06 via Nuitee
G
Guadalupe
10
Pros:

Loved it

2025-07-29 via Nuitee