SureStay Hotel By Best Western Mission

Hotels
•
Best Western
7.6 (145 reviews)
609 East Interstate Highway 2, Mission, Texas, 78572 , Mission , US
+1 956-583-9290

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Pets allowed

Facilities

Fitness facilities
Television in common areas
Free breakfast
Multilingual staff
Wheelchair accessible parking
Assistive listening devices available
Free self parking
Computer station
Free continental breakfast
Shared microwave
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Friendly and responsive staff (generally)
Good/basic free breakfast
Convenient location near restaurants and easy road access
Comfortable beds for many guests
Affordable / good value
Plenty of parking
Cons:
Occasional rude receptionist / key-card deactivation problems
Hot tub sometimes non-functional; at least one leak reported
Some rooms report humidity smell and small cockroaches
Old or worn furnishings; slippery floors when wet
Limited TV channel selection
Noise from ice machine in some rooms

Categories

Cleanliness
7.8
Mostly positive: many guests explicitly call rooms and bathrooms very clean, towels and housekeeping praised; a minority report humidity smells and small cockroaches in some rooms.
Service
8
Generally friendly and responsive staff with quick service when requests are made; isolated negatives include a rude receptionist and recurrent key-card deactivation incidents for one guest.
Location
8
Frequently noted as convenient: close to restaurants, easy road access and ample parking, making it a practical choice for many travelers.
Room Quality
6.5
Mixed reports: some guests praise comfortable beds and spacious rooms, while others mention old/worn furnishings, slippery floors when wet, unpleasant odors, and at least one room with a leak making it unusable.
Amenities
6.6
Mixed amenities: breakfast and basic pool are appreciated, but hot tub functionality is inconsistent or broken at times; limited TV channels and noise from ice machine were also reported.
Value for Money
8.5
Strongly positive: many guests describe the rate as cheap or very reasonable and say the hotel is good value for the price, despite some missing small extras (e.g., bottled water).
Food and Beverage
7.6
Generally positive basic breakfast (free and good for many guests), though some complaints about breakfast policy (not allowed in rooms) and limited variety.
Overall Experience
7.8
Overall favorable for the price: many repeat guests and praise for cleanliness, staff and location, tempered by occasional serious issues (smell, leaks, rude staff, broken amenities) that impact a minority of stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Recreational Amenities
Experience leisure at its finest with our outdoor pool and fitness center for your enjoyment.

Complimentary Offerings
Stay connected with our complimentary wireless internet access and start your day right with a daily continental breakfast.

Convenient Location
Conveniently positioned in Mission, our hotel is just a short distance away from major attractions like McAllen Convention Center and La Plaza Mall.

Book your stay at SureStay Hotel By Best Western Mission for a centrally located, comfortable retreat near Shary Municipal Golf Course.

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 1-device limit.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MFE

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 1

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

7.6
Based on 145 reviews
Cleanliness: 7.8
Service: 8
Location: 8
Room Quality: 6.5
Amenities: 6.6
Value for Money: 8.5
Food and Beverage: 7.6
Overall Experience: 7.8
M
Mario
10
Family trip 2025
Pros:

Very clean and will be staying there more often and a lot of places to eat close by too

2025-09-23 • via Nuitee
M
Maria • partner
10
Pros:

Quiet and lots of parking

2025-09-16 • via Nuitee
J
Jose • partner
10
Pros:

EXCELLENT STAY! This is the first time I stay in this hotel, and I was impressed. This hotel is very clean and very well maintained. Also, there is plenty of lighting that makes it feel safe and secure. The breakfast was good also.

2025-09-06 • via Nuitee
A
Alan
10
Pros:

Everybody was very friendly and if I asked for something I got it right away I could recommend a place

2025-08-27 • via Nuitee
R
Regina
8
Pros:

Rumors clean but furnishings were old could be replaced the floor was very slippery when you get when he gets wet and also a blanket should be provided right in the number would be competitive

2025-08-26 • via Nuitee
L
Lorena
10
Pros:

The receptionist was rude

2025-08-21 • via Nuitee
R
Rick
10
Pros:

good clean room

2025-08-20 • via Nuitee
R
RICARDO
10
Pros:

Good location for restaurants

2025-08-18 • via Nuitee
G
Gerardo • partner
10
Pros:

Breakfast is good.

2025-08-18 • via Nuitee
J
Jose
10
Pros:

Great place, great service

2025-08-15 • via Nuitee
K
Kristina
10
Pros:

Nice place to stay. Stayed several times now. Beds are comfortable and the swimming pool is okay.

2025-08-08 • via Nuitee
A
Aaron
10
Pros:

Love the hot tub !

2025-08-01 • via Nuitee
R
Ruben
10
Pros:

The only problem I had my key kep deactivatiDe, and I had to keep going to office to react activated.and this was happening almost every day.

2025-07-23 • via Nuitee
A
Adhara
8
Pros:

Love the comfort of the bed and the coffee, room is spacious.

2025-07-19 • via Nuitee
A
Aaron
10
Pros:

Everything was fine thanks in advance look into more stays with u all ...

2025-06-29 • via Nuitee
G
Gerardo
10
Pros:

Excelent

2025-06-28 • via Nuitee
R
Rossy
10
Pros:

Muy buen servicio muy limpio, nos quedamos solo una noche

2025-06-28 • via Nuitee
A
Andrea • family
8
Pros:

La atención es muy buena, es un lugar accesible para ir de compras, lo que si es que huelen un poco a humedad los cuartos y hay pequeños cucarachitos, pero en todo lo demás está limpio, toallas, baño, etc todo bien, la tele si tiene pocos canales, pero fuera de eso, por el precio, está muy bien.

2025-06-18 • via Nuitee
A
Aaron • friends
4
Pros:

My hot tub all during the day wasn't functional

2025-06-14 • via Nuitee
J
JULIA • family
8
Pros:

Easy access to roads

2025-06-07 • via Nuitee