Best Western Plus Kelly Inn & Suites

Hotels
•
Best Western Plus
9.2 (457 reviews)
4915 Southgate , Billings , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Hot tub/Jacuzzi
Heated pool
Fruits
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Issues with room comfort
Slow elevator
No housekeeping on some days

Categories

Cleanliness
8.95
Rooms were generally clean and comfortable, but some had issues like lumpy pillows.
Service
9.95
Staff were consistently rated as friendly and accommodating, exceeding expectations.
Location
9.45
Convenient location with many food options nearby.
Room Quality
8.45
Spacious rooms noted, but some issues like uncomfortable beds reported.
Amenities
8.95
Enjoyable amenities such as a nice pool and breakfast options available.
Value for Money
9.45
Good pricing especially for pet-friendly accommodations.
Food and Beverage
8.95
Breakfast options were praised, gluten-free items available.
Overall Experience
9.45
Many guests reported a wonderful overall stay, minor technical issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:58

Property Description

Luxurious Accommodation:
Indulge in comfort at BEST WESTERN PLUS Kelly Inn & Suites in Billings. Each air-conditioned room features a TV with cable channels, a private bathroom, and cozy seating areas in select rooms.

Family-Friendly Amenities:
Enjoy a complimentary expanded hot breakfast to start your day right. Kids will love the on-site water play area, providing endless entertainment during your stay.

Convenient Location:
Located just 6 km from Billings Logan International Airport, our hotel offers easy access to nearby attractions like Little Bighorn Battlefield and Yellowstone National Park East Entrance, making it the perfect choice for your next getaway.

Book your stay at BEST WESTERN PLUS Kelly Inn & Suites now for a memorable and relaxing experience.

Important information:

The card will be authorized at time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 457 reviews
Cleanliness: 8.95
Service: 9.95
Location: 9.45
Room Quality: 8.45
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.95
Overall Experience: 9.45
D
Deborah • family_with_children • us
9
2026-02-13 • via Nuitee
S
Sauer • couple • us
10
2026-02-08 • via Nuitee
T
Toby • family_with_children • us
10
Pros:

Great rooms good price

2026-01-26 • via Nuitee
S
Smith • family_with_children • us
8
Pros:

Our room was very clean & looked exactly like it did on the website.

Cons:

It is kinda outta the way of King Ave. West where we went to dinner & downtown Billings where we went to a concert.

2026-01-26 • via Nuitee
A
arrotta • family_with_children • us
10
Friendly, clean and cozy!
Pros:

Friendly staff was the greatest benefit! Clean & cozy.

Cons:

Everything was good.

2026-01-25 • via Nuitee
J
James • couple • us
10
2026-01-22 • via Nuitee
B
Bodey • family_with_children • us
10
2026-01-21 • via Nuitee
T
Taylor • family_with_children • us
10
2026-01-20 • via Nuitee
C
Carolyn • solo_traveller • us
9
would stay same place again
Pros:

Good variety of foods - eggs and breakfast meats, waffles, fresh fruit, cereal, yogurt.

Cons:

No housekeeping service for 1 of the 3 days

2026-01-19 • via Nuitee
C
Colleen • family_with_children • us
9
Good place to stay while family was in the hospital… everyone was kind and helpful and a nice place
Pros:

Every thing about the breakfast was top notch…the lady went above and beyond helping me find gluten free items!

2026-01-19 • via Nuitee
J
John • couple • us
9
Nice, clean, and comfortable hotel met our needs perfectly.
Pros:

Excellent breakfast. Laundry facilities. Ice. Comfortable decor in lounge. Friendly staff at front desk. Although we didn't have kids, the indoor pool area was nice particularly for small kids - it had a lot of fun things to do in the pool area.

Cons:

Cleaning staff knocking on our door more than two hours before checkout

2026-01-19 • via Nuitee
J
Jeanne • family_with_children • us
8
Very nice
Pros:

Very friendly and helpful customer service. They provided services that were helpful, such as laundry room and tech center. Staff was knowledgeable about area and restaurants.

2026-01-19 • via Nuitee
P
Parker • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kimberly • family_with_children • us
10
The swimming pool was great ! A relaxing stay.
Pros:

The property was clean and we enjoyed amenities like a fresh hot drink always available ! Very hospitable.

Cons:

We were satisfied.

2026-01-19 • via Nuitee
G
Garrett • family_with_children • us
9
2025-12-30 • via Nuitee
N
nathan • extended_group • us
9
2025-12-23 • via Nuitee
K
Kara • family_with_children • us
10
2025-12-22 • via Nuitee
T
Taliyah • family_with_children • us
9
2025-12-22 • via Nuitee
E
Eastman • family_with_children • us
10
2025-12-20 • via Nuitee
R
Rebecca • couple • us
10
2025-12-15 • via Nuitee