Best Western Plus Crown Colony Inn & Suites

Hotels
•
Best Western Plus
8.9 (338 reviews)
3211 South First Street , Lufkin , US
+1 936-634-3481

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent, varied breakfast (many guests called it one of the best)
Friendly, helpful and professional staff
Convenient location with many nearby restaurants
Nice, clean pool and family-friendly amenities
24-hour coffee/hot chocolate vending and good in-room toiletries
Cons:
Cleanliness issues in some rooms (notably hair/build-up in bathtub drains and showers not draining)
Flat pillows and occasional low shower pressure
Room maintenance issues (noisy A/C, leaking faucets, dated areas)
Intermittent TV/internet/cable problems
Isolated front-desk staffing lapse and occasional food smells in halls

Categories

Cleanliness
7.9
Mixed signals: many guests explicitly called rooms 'clean' and praised housekeeping, but multiple specific cleanliness issues were reported (hair buildup in bathtub drain, shower not draining, a guest saying room was 'not super clean', and occasional odors in halls).
Service
9.6
Generally very positive: numerous mentions of friendly, helpful, professional and accommodating staff; a single notable service lapse at check-in (desk clerk absent/late) but overall staff performance was highly praised.
Location
9.2
Strongly positive: multiple reviews mention convenient location with plenty of nearby restaurants and easy access, described as 'spot on' for trips and easy to get to.
Room Quality
8.2
Mixed: rooms were described as comfortable with good beds by several guests, but there were recurring minor issues — flat pillows, occasional drainage problems, low shower pressure, noisy A/C, leaking faucets and a dated feel in places.
Amenities
9.3
Very positive: breakfast repeatedly called excellent and varied, 24-hour coffee/hot chocolate vending praised, nice pool for kids, and in-room toiletries noted positively; occasional empty dispenser noted but overall amenities strong.
Value for Money
8.9
No explicit mentions of price/value in reviews; assigned target overall rating and treated as standard for this hotel tier.
Food and Beverage
9.1
Primarily positive: breakfast highlighted multiple times as 'one of the best', with good variety and coffee options; a minority complaint noted 'food was not great' for one stay and occasional staffing/cleaning presence in breakfast area.
Overall Experience
9
Overall very positive: many guests said the stay was 'perfect', 'pleasant', or 'we loved our stay', with a few minor inconveniences that did not dominate impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Convenient Location:
Located in Lufkin, Texas, Best Western Plus Crown Colony Inn & Suites offers easy access to Pitser Garrison Convention Center, just 6.4 km away.

Modern Amenities:
Enjoy a comfortable stay in air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. The hotel also features an outdoor pool, fitness centre, and a 24-hour front desk for your convenience.

On-Site Facilities:
Indulge in some leisure time with mini-golf or take care of business at the hotel's business centre. Craving a snack? Visit the vending machines offering a variety of treats.

Experience a blend of comfort and convenience at Best Western Plus Crown Colony Inn & Suites. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 338 reviews
Cleanliness: 7.9
Service: 9.6
Location: 9.2
Room Quality: 8.2
Amenities: 9.3
Value for Money: 8.9
Food and Beverage: 9.1
Overall Experience: 9
A
Amy • family_with_children • us
10
Pros:

Travel Baseball. Great Breakfast.

2026-10-26 • via Nuitee
E
Emily • family_with_children • us
10
2026-10-19 • via Nuitee
A
Ashley • family_with_children • us
9
We loved our stay despite a couple of minor inconveniences!
Pros:

Room was clean and comfortable. We were at the end of the hall and able to use the door on the end of the hall making for very easy access. My husband loved the bed. It was a bit firm for my liking. The body care products were amazing! And we loved the setup of the suite. Breakfast was awesome. One of the best we’ve had at a hotel. The options were different each morning. Great selection of coffee and creamers as well. We loved the coffee vending machine that was available 24 hours. Our daughter especially loved the hot chocolate option! It was the first cold snap in Texas so we all thought we were going to freeze!

Cons:

Pillows were very flat. Had to stack several on top of eachother to make an actual pillow. Bathtub would not drain until we removed the stopper. It was then that we found an abundance of hair caught in the drain. I would say weeks, if not months, of hair buildup. That should be at the top of the bathtub cleaning routine…clean the drains. No one wants to stand in shin deep water in a hotel shower. Also, the wall mounted body wash dispenser was empty.

2026-10-19 • via Nuitee
A
Andrew • couple • us
10
2026-09-15 • via Nuitee
A
Arnulfo • couple • us
9
2026-08-24 • via Nuitee
M
Michelle • family_with_children • us
7
I was in town for a funeral. Room was clean, quiet. A/C was cold. Plenty of restaurants nearby.
Pros:

Location

Cons:

No complaints

2026-08-04 • via Nuitee
K
Kowatch • extended_group • us
7
2026-07-23 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Room got real cold so that was very nice. The breakfast was very good also. Pool was clean and nice. Overall experience was great.

2026-07-21 • via Nuitee
L
Lannie • solo_traveller • us
10
2026-07-15 • via Nuitee
N
Nikki • solo_traveller • us
3
2026-07-13 • via Nuitee
A
Alisha • couple • us
1
2026-07-12 • via Nuitee
R
Robert • solo_traveller • us
10
2026-07-10 • via Nuitee
B
Brian • couple • us
10
Perfect. Exactly what we expected.
Pros:

The breakfast is excellent. Very easy to access location too.

2026-07-09 • via Nuitee
M
McCoy • solo_traveller • us
10
Pros:

Everything. The whole stay was pleasant and the staff were amazing.

Cons:

No complaints

2026-07-08 • via Nuitee
J
JENNIFER • solo_traveller • us
10
Pros:

Everything

2026-07-07 • via Nuitee
W
Williams • solo_traveller • us
9
2026-07-04 • via Nuitee
R
Rhonda • family_with_children • us
10
Exactly what I was looking for. Something safe, convenient and ckean.
Pros:

It was easy to get to. The staff was helpful, courteous and polite. The breakfast had plenty of options and was delicious.

Cons:

I have no complaints.

2026-07-02 • via Nuitee
R
Rhonda • couple • us
10
2026-07-02 • via Nuitee
M
Marrisa • solo_traveller • us
2
Pros:

Pool area was fun for the kids.

Cons:

Check in was postponed because the front desk clerk wasn't there. She pulled up in her car and told me she had to go get her food and what did I want. Also it smells like Indian food in the halls all day and all night.

2026-07-01 • via Nuitee
K
Krista S. Robinson • solo_traveller • us
5
Pros:

Location was great for my trip.

Cons:

Drain would not drain in shower. Room was not super clean. Food was not great. Only stayed 2 of 3 nights that I booked.

2026-06-30 • via Nuitee