Best Western Plus Goodman Inn & Suites

Hotels
•
Best Western Plus
7.4 (108 reviews)
6910 Wind Chase Drive, Horn Lake, Mississippi, 38637 , Horn Lake , US

Facilities

Elevator
Fitness facilities
Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
24-hour business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Convenient location
Lower price than nearby hotels
Some rooms comfortable/quiet
Cons:
Cleanliness and housekeeping issues (roach, unclean sofa, rooms not cleaned)
Room maintenance and outdated rooms (leaks, carpet, lighting)
Pool closed and amenities impacted by renovations
Breakfast poorly stocked/quality issues
Safety/access concerns with side doors and renovation staging; parking lot party/noise

Categories

Cleanliness
5
Multiple reports of cleanliness problems: a visible roach in a hallway, rooms not cleaned, dirty sofa/sleeper and slippery bathroom floors; a few guests did report rooms as clean, but overall cleanliness is a concern.
Service
9.5
Staff repeatedly described as extremely helpful, friendly and communicative; several guests praised front desk and housekeeping despite some isolated service lapses (e.g., breakfast shortage/ignored complaint).
Location
9
Location noted as very convenient and set back from main road (quieter than other nearby options); some access issues during renovations (front door closed), but generally convenient.
Room Quality
5.5
Multiple mentions that rooms need updating (carpet, lighting), maintenance issues (leaking fridge/faucet) and problems with furniture (worn/unclean sofa sleeper); jet tub praised in one suite but overall room quality rated below average.
Amenities
4.7
Amenities poor due to renovations: pool closed/unsafe, side doors unsecured, lack of robe for tub, and limited/poorly stocked breakfast items—amenities negatively impacted guest experience.
Value for Money
8.5
Several guests noted lower price than nearby hotels and repeat stays, but at least one guest felt the cost (reported ~$300) did not match experience; overall perceived as good value by many.
Food and Beverage
8
Breakfast had positives (some guests said it was good) but there were notable service/stock issues (no juice, limited items, very hard French-toast sticks); mixed but leaning acceptable.
Overall Experience
9
Guest experiences varied from great and quiet stays to problematic ones due to renovations and specific incidents; strong staff and convenient location lead to generally positive overall impressions for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Recreational Amenities: Dive into our indoor pool, unwind in the spa tub, or work up a sweat in the 24-hour fitness center.

Dining and Services: Indulge in your favorite drink in the bar/lounge, start your day with a complimentary full breakfast, and stay connected with free Wi-Fi.

Business and Event Facilities: Take advantage of the 24-hour business center, event spaces including conference rooms, and free newspapers in the lobby.

Plan your stay at Best Western Plus Goodman Inn & Suites for a perfect blend of comfort and convenience.

Important information:

  • Pool access available from 9:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 108 reviews
Cleanliness: 5
Service: 9.5
Location: 9
Room Quality: 5.5
Amenities: 4.7
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9
K
Karla • family
6
Pros:

The staff (front desk and housekeeping) were extremely help and friendly. The room I was in could use some updating and maintenence (Rm 211 leaking fridge & leaking faucet& and dark...needs another lamp/lighting & only 1 chair). The elevator floor was cracked a d dangerous for a peraon with a can. A little nip and tuck here and there and this facility would be great!

2025-09-07 • via Nuitee
J
jennifer
8
Pros:

I stay here every time i come to town

2025-09-02 • via Nuitee
S
Sheldon • family
6
Pros:

Breakfast good,had a handicapped room, bathroom floor very slippery & unsafe!

2025-08-11 • via Nuitee
A
Adriana
8
Pros:

Staff was excellent. Location very convenient. Rooms needed some upgrades especially on the carpet. Price was less than other hotels around the area.

2025-07-17 • via Nuitee
H
Hayden • partner
4
Pros:

I found a roach crawling up the wall in the hallway walking to our room . We stayed in suite and jet tub was the only nice thing about it we didn’t even get a robe for after the tub. Went to have breakfast for free the next morning in the lobby and they had no juice left when I said something I was ignored I asked to make waffles they told me no they had French toast sticks so I made a plate they were so hard you couldn’t bite into them our cut with a fork I paid over 300$ for a good bath I guess

2025-07-07 • via Nuitee
E
Erika • friends
10
Pros:

This property was a nice place to stay at.

2025-06-08 • via Nuitee
K
Karen
6
Pros:

Staff was very nice. Party going on in the parking lot, grilling, loud music, alcohol consumption Made for a very awkward situation when leaving and coming to the property. Front entrance wasn’t being used because of renovations side exits are always open.

2025-05-18 • via Nuitee
J
jennifer • family_with_children
8
Pros:

It was fine

2025-05-16 • via Nuitee
D
DAVID
6
Pros:

The property is being renovated, both common areas and rooms...it is under construction currently

2025-04-13 • via Nuitee
J
Jaquita • family_with_children
10
Pros:

Our experience was great nice and friendly staff

2025-03-31 • via Nuitee
J
John • family
6
Pros:

They are doing renovations and there was some clutter. The staff was very good and communicated well.

2025-03-24 • via Nuitee
A
Andrayah
2
Pros:

pool not available and very unsafe with no security at side doors

2025-03-11 • via Nuitee
A
Andrayah • family_with_children
2
Pros:

we came to this hotel with the intention of letting our daughters swim before a cheer competition, and the pool was closed along with half of it being under construction… You could not get in the front door and the side doors were open without having to use a key so it made the hotel very unsafe

2025-03-11 • via Nuitee
L
Linda • family
2
Pros:

We had a 2 bedroom queen. The first room we were giving was occupied already. 2 Then they moved us to a second room which had a king size bed was supposed to ha be a sofa sleeper it didn’t was just a love seat which needed cleaning really bad. 3 room wasn’t cleaned. 4 room had king size bed was a nice bed , but the sofa sleeper should have been trashed years ago. My daughter is crippled she sleeps on a really good bed at home and she should have had a really good bed last night away from home. Was not happy with room quality at all.

2025-02-23 • via Nuitee
R
Regina
10
Clean, comfortable and quiet
Pros:

Clean and comfortable. I cannot speak to the breakfast as a storm came through and collapsed the front of the building so the lobby was closed in the morning. We frequent trips to the area as we have family there and have stayed at multiple places. Most of which have a lot of traffic noise from being too close to the interstate or Goodman Rd. But this one is located far enough off the main road that you don’t get all that noise but are literally a 1 minute drive to it. I will stay here again for the next trip.

2024-12-30 • via Nuitee
B
Brenda • family
10
Pros:

Easy to book and always friendly staff

2024-12-29 • via Nuitee
J
Jerry • family
10
Pros:

Great

2024-12-15 • via Nuitee
T
Takiyah
8
Pros:

Na

2024-10-19 • via Nuitee
S
Sarah
8
Pros:

When I first got there the parking lot lights were not on so it was rather dark. But I don't know if they just didn't have the settings set correctly. They're next-door to at tractor supply/hardware business which has parking lot lights so I parked on that side, otherwise there's nothing else around them. They are easy to access off the interstate and near a gas station. Breakfast was decent. The room was pretty clean, just wish there was more than just a shelf in the bathroom to put your stuff on, just an old thin shelf. Otherwise the room itself was very spacious.

2024-10-17 • via Nuitee
A
Anthony
10
Pros:

Was great no complaints was peaceful and quite

2024-10-15 • via Nuitee