Best Western Plus Finger Lakes Inn & Suites

DISGUSTING! MANAGEMENT IS DISRESPECTFUL! I had to DRAIN my own bathtub because it was broken the owner yelled at me for requesting a partial refund due to the issue the room was disgusting! I would NEVER do business here again new ownership from the previous yrs have destroyed this place! Would’ve had better results at a damn motel. Now the owner is blowing up my phone yelling at me because I’m leaving a bad review! Just over all the biggest disappointment of a business! Feel so bad for the employees that tried to help but were failed by their boss/Owner.

Yes

I usually don't write bad reviews, but this time, but what we experienced horrible. Room was smelly, the hotel was very dirty. They told us that breakfast starts 8am, but we went 8:30 and there was nothing left. For 1 night for 1 room we paid $377.

Clean room

Would definitely stay here again. Great room - my family and I were happy.

Friendly and helpful staff, plenty of parking, quiet area. Clean . Could use better pillows!

The staff was extremely professional and excellent, the exterior building lovely and inviting.
The room is a huge disappointment although the attempt to clean was visible. The room had a smell, bath showers floor discolored and disgusting. Out dated furniture that should have thrown out or reupholstered. The staff was awesome. Very accommodating lovely people
Put would I stay again only if it was absolutely no other hotel to go to. Again it just needs to be updated with a new everything otherwise you are a pleasant establishment

Clean rooms, helpful staff.

I had a terrible experience at this hotel. While my car was parked in their lot, it was hit within a 20-minute window. When I reported it to the front desk, the receptionist called the manager—but the manager refused to come out, refused to help, and wouldn’t even check the other vehicles in the lot. I was told the security cameras “didn’t work.” Since then, I’ve been trying to reach a manager for over 24 hours, but they won’t return my calls and keep dismissing it as “my problem.”

I understand accidents happen, but the complete lack of accountability, professionalism, and customer care is unacceptable. I would not recommend this hotel to anyone.

Good place to stay. Comfortable beds, (though a little soft for my taste), clean rooms and a good breakfast. The property seems to be well maintained and I would recommend it for anyone looking for a nice place to rest for the night. Rooms seemed to be well insulated and I heard no noise whatsoever. Both front desk attendants, both upon check-in and check-out, were very friendly. The morning person extremely so!

This was a perfect place to stay close to the baseball fields (like less than 1 min close). Breakfast was your standard continental breakfast. I do have 2 suggestions for breakfast, 1. with games starting at 8am and being so close to the fields, starting at 7am is a bit late. 6 or even 6:30am would be much better. 2. The individual servings of cream cheese need to be refrigerated at all times placing them in with the breads that are not refrigerated isn’t good. This was the case on both Sat and Sun mornings. The rooms were clean, most stuff seems to be updated fairly recently and the bed was comfortable. The only area that didn’t looked to be touched was the stairwells but honestly it’s not a big deal to me. I will say the noise from the road can be a bit loud sometimes but it’s manageable.

Room had not been cleaned from previous guests, dirty towels, coffee maker was dirty, no soap.

I really enjoyed our stay and the staff was pleasant and informative about the nearby attractions and what to avoid. The stay was pleasant with good breakfast and parking availability. Worth booking for your stay!

Good

Overall, nice and clean motel though in a somewhat odd location, not in the town. Surroundings incliude a working farm and cornfield, a tractor supply company, some warehouses --- no commerial or walking areas directly accessible. Major negative: low-grade breakfast. (That's the reason for 3 stars rather than 4). It was not terrible, but definitely below average. No variety of tea bags-- only Lipton's black tea. A few packets of instant oatmeal-- but none of the usual "mix-ins" people might want: raisins, walnuts, bananas, cinammon. None of the available breads to toast seemed to be whole wheat. Pre-made scrambled eggs were too salty. And, in the aspirational area, they use, like most American hotels, wasteful styrofoam and plastic utensils contributing to waste (rather than washing dishes. Plus (found on internet: nearby Lime Hollow Nature Center (5 min by car) has mile of great walking trails. Hotel access: if you are not using GPS, this is tricky. While it faces a highway, entry/exit is actually via a side road and requires about a half-mile (1 km) loop on the side road.

Had a wedding to attend and stayed bc it was move-in week for the area colleges. The staff were helpful. The breakfast was limited but sufficient. The bed was clean and comfortable. Unfortunately, the facility was not the cleanest. The pool was dirty, and the room had a musty smell. The lobby was hot and humid. The curtains were broken. The AC in the room worked well, but made loud noises that sounded like it was going to break. It did not and remained a working unit throughout the reservation (3 days/2 nights). Overall, not worth the cost per night. Cortland is a depressed area overall with little to do, but if you are in the area, check out the 1890 house.

Clean facility, courteous front desk staff, good breakfast, convenient location.

Very poor quality hotel. The drawers were not closing, coming out very difficult to walk. No options for breakfast. Beds are not comfortable. Sticky smell in the rooms. Overall a very poorly maintained hotel

we were in town for one night to move her son into his college dorm in Ithaca. We had to rebook our stay from a hotel in Ithaca and this was the only room available. We paid almost $300 to stay in this room and it was absolutely filthy. The people at the front desk were very nice. They were the only real employees that we had any interaction with but overall the hotel needs a major update in furniture as well as carpet replacement and paint. It was pretty gross.

Room 107 had mold in the AC unit.
The room smelled horrible.
Linens were not fresh.
Carpet dirty.