Heritage Hotel and Suites

Hotels
8 (675 reviews)
475 15th Street West , Dickinson , US
+1 701-456-8400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Clean and comfortable rooms
Cons:
No staff presence
Issues with breakfast and amenities

Categories

Cleanliness
7.46
Mixed reviews about cleanliness, with some mentions of dirtiness in bathrooms.
Service
7.93
Service received criticism for lack of staff presence and issues with check-in.
Location
8.97
Central location praised by many guests.
Room Quality
8.42
Room quality is generally good, but some issues were reported with maintenance.
Amenities
7.45
Limited amenities reported, with specific comments on the lack of breakfast.
Value for Money
8.91
Many feel the hotel offered a good price for the quality.
Food and Beverage
6.46
Complaints about the breakfast services and availability.
Overall Experience
8.43
Overall experiences have been mixed but predominantly positive with some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Luxurious Amenities
Guests at Best Western Heritage Hotel and Suites can indulge in modern comforts such as free Wi-Fi, a 42-inch flat-screen TV, and convenient tea/coffee-making facilities in every room. The hot tub, indoor pool, and 24-hour fitness center offer relaxation and leisure options for all visitors.

Convenient Location
Situated just minutes away from Dickinson city center and adjacent to Prairie Hills Mall, our hotel provides easy access to shopping, dining, and entertainment options. Additionally, being located off Interstate 94 allows for quick travels to popular attractions like the Dakota Dinosaur Museum and Edward Arthur Patterson Lake.

Exceptional Services
From a business center to a launderette, our hotel ensures that guests have everything they need for a comfortable stay. The 24-hour reception desk is ready to assist with any inquiries, making sure your visit is stress-free and enjoyable.

Book your stay at Best Western Heritage Hotel and Suites now for a perfect blend of convenience and luxury.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DIK

Location

Guest Reviews

8
Based on 675 reviews
Cleanliness: 7.46
Service: 7.93
Location: 8.97
Room Quality: 8.42
Amenities: 7.45
Value for Money: 8.91
Food and Beverage: 6.46
Overall Experience: 8.43
P
parker • family_with_children • us
9
2026-11-02 • via Nuitee
B
Bonnie • couple • us
6
Pros:

Close to main highway. Good parking

Cons:

Ceiling was damage. Pieces falling on floor. No plug in ink afraid I was going to drop something in it. Older place they are trying to cover up with new updates.

2026-11-02 • via Nuitee
J
Johnson • family_with_children • us
6
2026-10-25 • via Nuitee
D
David • couple • us
10
Great space for a very good price, super clean and looked exactly like the advertised pictures
Pros:

Being able to check in and check out myself without complications and how good/updated the installation looked

2026-10-24 • via Nuitee
M
Marjorie • solo_traveller • us
7
2026-10-21 • via Nuitee
C
Chad • family_with_children • us
8
Pros:

Room was good

Cons:

Hot tub was way out of balance and burned the eyes and lungs

2026-10-18 • via Nuitee
J
Jason • extended_group • us
6
Won't stay there again because no continental breakfast.
Pros:

Pool open 24hrs

Cons:

When we booked the room, we were told they would have a continental breakfast. They did not have any breakfast at all. They don't even have a place for a continental breakfast. They have a coffee station that is a absolute embarrassment to coffee and disgusting.

2026-10-18 • via Nuitee
D
Dana • couple • us
7
2026-10-18 • via Nuitee
D
Delane • family_with_children • us
7
Pros:

It was clean

Cons:

No staff available when you needed something

2026-10-18 • via Nuitee
M
Michelle • couple • us
10
2026-10-17 • via Nuitee
K
Karen • extended_group • us
4
I won’t be staying here again
Pros:

There was no breakfast. Coffee machine worked one day upon my special request

Cons:

No staff available. No lobby area. No breakfast.

2026-10-17 • via Nuitee
R
Robert • couple • us
4
Good location, but dirty and no staff available
Pros:

Location

Cons:

My bedding had stains on it, the vent in the bathroom was dirty and dropping fuzzy stuff and no soap or shampoo in the room. No one available at the front desk so I could switch rooms or get the soap or shampoo. Also no way for physical receipt.

2026-10-16 • via Nuitee
T
Tara • couple • us
9
2026-10-15 • via Nuitee
S
Sara • family_with_children • us
3
Less than thrilled
Cons:

No staff. No ability to get extra bedding. No rod to hang items in closet space. Soap and shampoo bottles in shower were empty and the bottle labeled lotion by sink had hand soap instead. No soap in the bathroom by pool. Could hear next doors TV all night and I don’t think the volume was super high so thin walls. Priced high for poor experience.

2026-10-15 • via Nuitee
K
Keith • couple • us
6
Pros:

clean and roomy

Cons:

the bed and nobody at front desk

2026-10-13 • via Nuitee
L
Lee • couple • us
7
2026-10-12 • via Nuitee
H
Hauseman • extended_group • us
5
2026-10-11 • via Nuitee
A
Angela • couple • us
6
See above answer.
Pros:

There was no breakfast offered. Only coffee.

Cons:

I didn’t like that I did not see one employee the entire time I was there. I checked myself in and out on the Lobby computer. No one was at the front desk. Good thing I didn’t need anything, although only one of our two keys worked. I will never go back and will not recommend the hotel since no staff are present at the hotel. Is this what this world is coming to???

2026-10-11 • via Nuitee
D
DIANNE • solo_traveller • us
8
room was comfortable and clean I would stay here again.
Pros:

There only was a tiny little parking lot with one way out and the hotel was behind something else kind of hard to find.

Cons:

They have an automated checkout and although I was early I had wanted to check in and get my room key as I had things to do and would be back late. I could not do that with the automated check in as it said check in was not till 3 so had to check in later at night when I got back there. Oh and I never did see any staff.

2026-10-10 • via Nuitee
R
Robert • couple • us
7
Pros:

Updated modern room

Cons:

Bathroom had mold in the shower. Had to call for cleaning. Coffee machine was horrible.

2026-10-09 • via Nuitee