Heritage Hotel and Suites

Hotels
8 (675 reviews)
475 15th Street West , Dickinson , us
+1 701-456-8400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Clean and comfortable rooms
Cons:
No staff presence
Issues with breakfast and amenities

Categories

Cleanliness
7.46
Mixed reviews about cleanliness, with some mentions of dirtiness in bathrooms.
Service
7.93
Service received criticism for lack of staff presence and issues with check-in.
Location
8.97
Central location praised by many guests.
Room Quality
8.42
Room quality is generally good, but some issues were reported with maintenance.
Amenities
7.45
Limited amenities reported, with specific comments on the lack of breakfast.
Value for Money
8.91
Many feel the hotel offered a good price for the quality.
Food and Beverage
6.46
Complaints about the breakfast services and availability.
Overall Experience
8.43
Overall experiences have been mixed but predominantly positive with some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Luxurious Amenities
Guests at Best Western Heritage Hotel and Suites can indulge in modern comforts such as free Wi-Fi, a 42-inch flat-screen TV, and convenient tea/coffee-making facilities in every room. The hot tub, indoor pool, and 24-hour fitness center offer relaxation and leisure options for all visitors.

Convenient Location
Situated just minutes away from Dickinson city center and adjacent to Prairie Hills Mall, our hotel provides easy access to shopping, dining, and entertainment options. Additionally, being located off Interstate 94 allows for quick travels to popular attractions like the Dakota Dinosaur Museum and Edward Arthur Patterson Lake.

Exceptional Services
From a business center to a launderette, our hotel ensures that guests have everything they need for a comfortable stay. The 24-hour reception desk is ready to assist with any inquiries, making sure your visit is stress-free and enjoyable.

Book your stay at Best Western Heritage Hotel and Suites now for a perfect blend of convenience and luxury.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DIK

Location

Guest Reviews

8
Based on 675 reviews
Cleanliness: 7.46
Service: 7.93
Location: 8.97
Room Quality: 8.42
Amenities: 7.45
Value for Money: 8.91
Food and Beverage: 6.46
Overall Experience: 8.43
M
Monica • solo_traveller • us
6
Decent stay
Pros:

The room was probably the largest room I have ever stayed in. The bed was comfy. The room was clean.

Cons:

There was no free breakfast, as I had originally thought. There is No one at the reception desk ever. The bathroom sink had no stopper. For a contact wearer, as I am, this was an issue solved by a plastic bag. And no coffee machine in the room

2026-09-05 • via Nuitee
B
Brian • solo_traveller • us
9
2026-09-03 • via Nuitee
V
Victoria H. • solo_traveller • us
10
Pros:

The staff was helpful and friendly during check in and check out. The building is very clean and the room itself was so quiet. I could not hear anyone else in their rooms or noise from the hallway. The lighting was pleasant and easy to adjust. The room & bathroom was a great size, and great value for the price. I felt safe here and would definitely stay here again. Also a fantastic location close to the interstate, gas, and walking distance from many food options.

2026-09-01 • via Nuitee
R
Ray • couple • us
5
It was ok.
Pros:

No breakfast offered

Cons:

The leaking ceiling above the bathtub.
The bed was hard.

2026-08-31 • via Nuitee
M
Madison • extended_group • us
6
2026-08-31 • via Nuitee
M
Madison • solo_traveller • us
6
Cons:

Checked in and got to my room and there was hairs all over the “fresh” towels and cleaning rags still on the bed 🤢

2026-08-31 • via Nuitee
A
Anderson • solo_traveller • us
10
2026-08-31 • via Nuitee
P
Paul • family_with_children • us
9
Pros:

clean, modern, fresh

Cons:

lack of staff; lack of breakfast; no bar soap in the rom.

2026-08-30 • via Nuitee
N
Neil • solo_traveller • us
4
2026-08-24 • via Nuitee
B
Byron • couple • us
6
No person actually talked to us. So impersonal. Terrible personal service. It was like they didn’t c
Pros:

No breakfast very disappointing

Cons:

There was no coffee maker in room. No hand soap. The shower soap and shampoo was empty. Went down to desk to request and she just placed them on desk and left. Very rude!

2026-08-24 • via Nuitee
L
Linda • couple • us
9
Pros:

We did not see any staff??? There was not any breakfast but the price was good.

2026-08-23 • via Nuitee
C
Cindy • solo_traveller • us
5
Pros:

It looked really nice when I booked and we got there.

Cons:

Our door didn't open all the way. It wouldn't shut without pushing it hard. It was dirty under the sink, in the tub, and around the stool in the bathroom. It's a very small room. I didn't like that there wasn't a breakfast and I didn't like that there weren't staff members there, just a kiosk to check in and get our keys.

2026-08-21 • via Nuitee
D
DEANA • family_with_children • us
1
Cons:

I reserved and paid for the room online, get to the motel and the lady at the front desk rudely tells me they don’t rent to locals and she’s going to cancel my room and walks away. Had to wait several days to get my $800 back. Very disappointed in the service and the fact I was able to book but not stay.

2026-08-21 • via Nuitee
S
Steve • extended_group • us
1
Terrible experience. The only positive it was clean. Coffee from machine was awful also.
Pros:

Clean facility.
It's easy to put lipstick on a pig.

Cons:

No one to assist at desk. Kiosk driven lobby.
The air conditioner was extremely noisy. OLD
There was a high pitched whine coming from the ceiling. ON for 10-15 minutes off for 5. All day and night!
Talked to a worker in hall. NOTHING changed. I had earplugs. OR there was no way to sleep.

2026-08-20 • via Nuitee
J
Joy • solo_traveller • us
3
Pros:

Check in was easy

Cons:

Room was not clean, floors were dirty, shower curtain was moldy, bathroom mirror had stuff on it, surfaces had sticky stuff that had been spilled on it, AC unit was noisy and the front fell off when adjusting temperature

2026-08-18 • via Nuitee
H
Hoang • couple • us
1
2026-08-17 • via Nuitee
J
James • couple • us
9
We would stay there again with or without breakfast facilities.
Pros:

Excellent place, new decor, and very clean and comfortable.

Cons:

Only that no breakfast is served in the morning.

2026-08-17 • via Nuitee
E
Elizabeth • family_with_children • us
7
Nice hotel!! Desk clerk that checked us in was so nice. Arely not do much 😔
Pros:

Nice and new!

Cons:

We were early because our plans changed. We asked to check in early. Our room wasn’t ready which was fine and was put in early call list. Arely said she would call. Never received a call!

2026-08-17 • via Nuitee
J
Jerimiah • solo_traveller • us
6
Would not recommend.
Pros:

The room and the facility was comfortable and mostly clean. Everything looks to be updated.

Cons:

The included toiletries could have been better; there is no conditioner, and I'm pretty sure both the body soap and the shampoo dispensers contained the same product because it smelled/looked exactly the same and the 'shampoo' left my hair feeling like straw. The lotion dispenser was empty. The bathroom fan—if there even was one—didn't work at all.

There were NO staff on site. There was a desk phone you could pick up, but I fail to see how that would be helpful in the case actual in-person assistance is needed, which brings me to my next points:

The bottom of the shower curtain was COVERED in mold. And the smoke detector appeared to have been deliberately covered in plastic?? Which is a hazard!! I didn't notice either of these things until late at night, and I didn't feel like walking all the way downstairs to pick up a phone just to get assistance when I was already in my pajamas.

The self checkout process failed entirely, so I spent the better part of the day worried I would be charged extra for not checking out on time.

This has the potential to be a really nice place if the owner could be bothered to pay for attendants.

2026-08-17 • via Nuitee
M
Morris • solo_traveller • us
8
2026-08-16 • via Nuitee