Hotel Citadelle

Hotels
7 (1737 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , ca
+1 418-871-3938

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

7
Based on 1737 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
A
Alexandre • family_with_children • ca
4
Bof.
Pros:

Ils n’ont pas les prestations me tionnées dans leur annonce. Comme les accessoires de toilette.
Les horaires pour lencafé n’ont pas été respectées.
L’accueil était très malaisan, chambre las prête à l’heure que nous avions mentionnés pour notre arrivée.

2026-08-29 • via Nuitee
S
Sylvio • solo_traveller • ca
7
Pros:

Paisible

Cons:

Un fer a repasser

2026-08-29 • via Nuitee
J
Jean-Pierre • solo_traveller • ca
10
Pros:

Propre, fonctionnel et un super matelas.

Cons:

Le bruit du climatiseur.

2026-08-28 • via Nuitee
O
ortolan • extended_group • fr
6
2026-08-26 • via Nuitee
G
Gisele • solo_traveller • ca
3
Pros:

Je n'ai reçu aucun

Cons:

La propreté de la litterie

2026-08-26 • via Nuitee
M
marie-jo • solo_traveller • fr
8
Pros:

L'accueil. La chambre était très fonctionnelle. Le ménage était fait tous les jours.

Cons:

Le bruit extérieur, la chambre était vétuste avec un décollement de lamelle de bois à plusieurs endroits.

2026-08-26 • via Nuitee
J
Jean Rony • couple • ca
7
Fair but there's possibility to do better
Pros:

The room was good with air conditioning and tv

Cons:

No coffee available, nothing to welcome you

2026-08-25 • via Nuitee
D
David • family_with_children • ca
7
2026-08-25 • via Nuitee
L
Lorena Manganaan • solo_traveller • ca
3
2026-08-24 • via Nuitee
R
Réjean • family_with_children • ca
4
Correst
2026-08-24 • via Nuitee
D
David • family_with_children • ca
8
2026-08-24 • via Nuitee
S
Stéphane • couple • ca
7
2026-08-23 • via Nuitee
K
Kuekem tanda • couple • ca
9
Super
2026-08-23 • via Nuitee
M
melanie 080187 • solo_traveller • fr
1
Atroce : hôtel mettant en danger notre sécurité
Pros:

L'emplacement

Cons:

A peu près tout. Réservation pour 6, nous n'avions que 2 lits doubles. Nous avons du faire nous même le troisième lit (canapé lit, matelas à ressort, tellement petit qu'il y avait des trous, pas de couverture pour ce lit). De plus, pour ouvrir le canapé lit, nous avons du deplacer des meubles.
Chambres prévus pour 6 adultes quand même !
Petit déjeuner compris dans ma réservation, mais il n'y avait pas de petit déjeuner sur place !!!!
Beaucoup plus critique, pas de détecteur de fumée. Il y avait le socle sans le détecteur. La clim était branché à une prise qui n'était clairement plus aux normes. De plus la clim n'avait pas du être nettoyer depuis bien longtemps !
Aucun responsable sur place.
Pas de prise en considération de tout cela.
J'avais payé d'avance.
Vraiment je déconseille fortement cet hôtel qui non seulement fait des annonces mensongères (petit déjeuner, photos), mais ou en plus notre sécurité est en danger.

2026-08-23 • via Nuitee
J
Jose Luis • family_with_children • pe
8
2026-08-22 • via Nuitee
D
Doris • couple • ca
6
Je n’y retournerais pas
Pros:

Sa situation

Cons:

Peinture à refaire,couvertes du lit vraiment inconfortables

2026-08-22 • via Nuitee
P
Peter • solo_traveller • ca
7
Pros:

Citadelle was cozy and suited our needs well. Slightly far from City Center,but quick Uber or bus ride will take you where you want to go. Cleaning lady was very polite but needs to learn some English phrases,otherwise some sign language skills might be necessary.

Cons:

Place is ok for the money you pay, I suppose.

2026-08-22 • via Nuitee
D
Dania • couple • ca
6
2026-08-22 • via Nuitee
A
Andreas • couple • at
7
Cons:

Die Klimaanlage bläst dir direkt ins Gesicht beim Schlafen.

2026-08-21 • via Nuitee
E
el baaboua • solo_traveller • ca
6
2026-08-20 • via Nuitee