Hotel Citadelle

Hotels
7 (1516 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Allergy-free room
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1516 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
E
Eslami • extended_group • ca
7
Pros:

Definitely worth the money you pay.

Cons:

We took the family room in the basement, it was definitely worth the money, but sometimes the sounds of upstaire (or splashes of water) came during the night.

2026-04-09 • via Nuitee
A
Advait • extended_group • ca
10
Pros:

Beautiful rooms with all basic amenities

2026-04-07 • via Nuitee
J
Joe • couple • ca
6
Tres Correcte pour le prix
Pros:

L utilisation de la télé pour écouter des nouvelles et se détendre un vrai casse tête, plus simple ... un déjeuner colonial i.e autoservice serait apprécié...

Cons:

Voir ci dessus

2026-04-06 • via Nuitee
A
Adamah • family_with_children • ca
8
2026-04-05 • via Nuitee
L
Lacoursiere • family_with_children • ca
8
2026-04-01 • via Nuitee
L
lucie • couple • ca
7
2026-03-30 • via Nuitee
A
ANTONIO • couple • fr
9
Bon rapport qualité prix
Pros:

Les chambres sont spacieuses, lits confortables, salle de bain rénové, grand parking. Proche de tous les commerces et restaurants.

Cons:

Un peut à l’écart de la ville mais proche de l’autoroute

2026-03-29 • via Nuitee
S
Steeve • family_with_children • ca
2
Mauvais état de la chambre supérieure
Pros:

L'emplacement

Cons:

J'avais loué la chambre supérieure avec bain à remous. Malheureusement lorsque nous avons essayé le bain à remous, leau qui en sortait était très sale (couleur rouille), alors on ne sen ai pas servi et avont payé pour rien pour se service 😡
De plus, le lit de cette chambre n'était vraiment pas confortable, nous navons vraiment pas bien dormi et nous sommes réveillé avec un mal de dos 😔
Finalement, on avait avisé le préposé a l'accueil pour le bain tourbillon et lui avait demandé au moins un remboursement pour la différence de prix entre cette chambre et une chambre standard. Il nous avait dit que quelqu'un allait me rappeler là-dessus ; et je n'ai reçu aucun appel de leur part, ni remboursement 😡

2026-03-26 • via Nuitee
M
Martin • extended_group • ca
10
2026-03-23 • via Nuitee
L
Luc • solo_traveller • ca
9
Bien aimé mon séjour
2026-03-23 • via Nuitee
F
Frances • family_with_children • ca
2
Évitez cet endroit!
Cons:

C'est l'endroit idéal pour passer une nuit blanche. Comme il y a des logements au-dessus des chambres, qu'on y fait des partys jusqu'aux petites heures du matin et qu'on nous marche sur la tête comme en plein jour, il est préférable de dormir dans sa voiture que de payer pour une nuit d'enfer à cet endroit. On ne se fera pas prendre deux fois.

2026-03-22 • via Nuitee
D
delta • couple • ca
8
2026-03-16 • via Nuitee
R
Richard • family_with_children • ca
9
Confortable qualité prix
Pros:

L instalation les chambres séparé et communicative. Sauf j ai été um peu déçu de ne pas avoir un micro onde.

Cons:

Pas àvoir de micro onde

2026-03-13 • via Nuitee
J
Jocelyne • family_with_children • ca
9
Pros:

Très propre et confortable. Pas bruyant

2026-03-12 • via Nuitee
F
Francis • solo_traveller • ca
8
2026-03-11 • via Nuitee
L
Line • extended_group • ca
4
2026-03-09 • via Nuitee
Y
Yves • couple • ca
7
2026-03-09 • via Nuitee
A
Annie • family_with_children • ca
7
Pros:

C'était pret de l'activité qu'on voulais faire

Cons:

Il y avait une coulise de sang sur le mur dans la salle de bain

2026-03-06 • via Nuitee
B
Brassard • family_with_children • ca
9
2026-03-02 • via Nuitee
P
Pablo • family_with_children • ca
8
2026-03-02 • via Nuitee