Hotel Citadelle

Hotels
7 (1684 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

7
Based on 1684 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
R
Ronald solo_traveller ca
8
Cons:

There was a smell, a little like rubber, in the room. Luckily, I didn't notice it after being in the room a few minutes.

2026-08-08 via Nuitee
M
Mario couple ca
9
2026-08-08 via Nuitee
D
diane family_with_children ca
5
Cons:

Situation trop pres de la route , tres achalandee. Impossible de dormir , trop de circulation.

2026-08-08 via Nuitee
H
Habsa family_with_children ca
4
2026-08-08 via Nuitee
K
Kathy solo_traveller ca
8
2026-08-07 via Nuitee
S
Stéphanie couple ca
8
Bon rapport qualité prix
Pros:

Le prix

Cons:

Loin de tous les attraits et le personnel (arrivée la nuit) était blasé.

2026-08-07 via Nuitee
A
Ali family_with_children ca
8
2026-08-07 via Nuitee
S
Simon solo_traveller ca
4
2026-08-06 via Nuitee
G
Gakwaya solo_traveller ca
10
2026-08-06 via Nuitee
G
Girard solo_traveller ca
4
Pros:

Rien de spécial

Cons:

Les lits sont nous. Il n'y a pas de manette pour contrôler l'air climatisé.

2026-08-06 via Nuitee
A
Ahlem solo_traveller ca
9
Pros:

La propriété et le calme , un personnel accueillant au comptoir

Cons:

Un bruit provenant du climatiseur

2026-08-05 via Nuitee
R
Rahul family_with_children ca
5
2026-08-04 via Nuitee
N
Nicole family_with_children ca
4
Cheap, you get what you pay for. No breakfast.
Pros:

Price. That's it

Cons:

The main doors to get in were not secured. Open access to public. No deadbolt, it was broken, noisy at 1am on a Sunday into Monday, mold in and on ac unit. Hair and garbage pieces from previous stay still in ice bucket...which means not thoroughly cleaned by staff...

2026-08-04 via Nuitee
E
Engeau couple ca
7
2026-08-03 via Nuitee
D
Daniel solo_traveller ca
10
Pros:

Great price!

2026-08-03 via Nuitee
C
Corentin family_with_children ca
8
2026-08-03 via Nuitee
J
jean couple fr
8
Chambre propre et confortable (mais sans cafetière !). Dommage qu'il n'y ait pas de petit déjeuner !
Pros:

Chambre propre et bon rapport qualité prix

Cons:

Pas de cafetière dans la chambre, pas de petit déjeuner proposé.

2026-08-03 via Nuitee
P
Pierre richard family_with_children ca
10
2026-08-02 via Nuitee
S
Silvia solo_traveller it
9
2026-08-02 via Nuitee
A
Aboubacar couple fr
10
2026-08-02 via Nuitee