Hotel Citadelle

Hotels
7 (1737 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , CA
+1 418-871-3938

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

7
Based on 1737 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
A
Abdeljalil • solo_traveller • ma
7
2026-10-29 • via Nuitee
I
ilyes • extended_group • ca
7
2026-10-26 • via Nuitee
V
Vanessa • family_with_children • ca
6
Cons:

Chambre trop chaude
Beaucoup de bruits jusqu'à 3h du matin

2026-10-26 • via Nuitee
L
linda • couple • ca
9
Beau séjour
Pros:

Il n'y a pas de petit déjeuner!

2026-10-25 • via Nuitee
L
Love Charles • couple • ca
4
Cons:

Drap sal, le lit est fait avec des draps deja utilisé

2026-10-25 • via Nuitee
A
Anne • couple • ca
9
Emplacement idéal pour aller à l'aquarium du Québec.
Pros:

C'était bien d'avoir un café le matin, on ne pensait pas que c'était inclus!

Cons:

La porte d'entrée de derrière ne barrait pas.

2026-10-23 • via Nuitee
J
Jean Paul • extended_group • ca
7
Pros:

no comment

Cons:

no comment

2026-10-22 • via Nuitee
D
Dayami • solo_traveller • ca
7
2026-10-19 • via Nuitee
D
Darryl • family_with_children • ca
8
2026-10-18 • via Nuitee
M
Marie-France • family_with_children • ca
3
Premier et dernier séjour à cet endroit!
Cons:

Chambre trop petite pour 2 lits, située au sous-sol. Manque de propreté (traces d’urine sur le mur près de la toilette, odeur d’urine dans la salle de bain, cerne autour du lavabo, pas de savon dans le distributeur de la salle de bain, mauvaise odeur dans la chambre, etc.). Fermoir de sûreté de la porte cassée.

2026-10-18 • via Nuitee
M
mjzaid • family_with_children • es
9
Buen alojamiento si vas de paso.
Pros:

Motel con decoración antigua pero en buen estado.
Muy limpio.
Cama y almohadas muy cómodas.
Microondas, nevera y cafetera en la habitación.
Bien ubicado si tienes coche.

2026-10-17 • via Nuitee
A
Arthur • couple • ca
10
Agréable
Pros:

Tous

Cons:

Rien

2026-10-15 • via Nuitee
M
Mohammad • extended_group • ca
7
Good
Cons:

We were told by website that there is breakfast but there was none.

2026-10-15 • via Nuitee
M
Marie-louise • family_with_children • fr
4
Pros:

La proximité pour les visites de Québec.

Cons:

Appartement. Lit confortable. Mais odeur de cigarette est désagréable. Impossible de mettre la tv par 2fois, salle de bain pas propre, traces dans la baignoire. Et un peu déranger par le bruit de l'autoroute pas loin, non signalé lors de la réservation.

2026-10-14 • via Nuitee
L
Laura • solo_traveller • ch
10
2026-10-14 • via Nuitee
O
Ouellet • family_with_children • ca
8
C’est le plan B car tout les hôtels étaient pas disponibles
Pros:

L’accès à la chambre et les tuiles chauffantes dans la salle de bain!

Cons:

Pas de petit déjeuner,mais il y avait du café. Le réfrigérateur était débranché mais nous avons pu le connecter et il fonctionnait très bien.

2026-10-13 • via Nuitee
M
Mamitiana • solo_traveller • ca
8
2026-10-13 • via Nuitee
A
Alain • extended_group • ca
9
2026-10-13 • via Nuitee
J
Jaffer • solo_traveller • ca
8
Pros:

Very clean, beautiful stay with clean and spacious room, spacious washroom, good staffs.

Cons:

Although air conditioning was working when I reached there , after a couple of hours, it stopped working. Parking lot needs to be properly marked. There's no line, Nothing to separate each cars.

2026-10-13 • via Nuitee
F
Francine • family_with_children • ca
3
Je ne recommanderais pas cet hôtel et je n'y retournerais pas
Pros:

emplacement

Cons:

réceptionniste impoli, meubles détériorés, matelas creusé par l'usure, drap percés, les photos sur le net étaient embellies par rapport à la réalité, on annonçait commodités pour personnes à mobilité réduite et ce n'est pas le cas

2026-10-13 • via Nuitee