Hotel Citadelle

Hotels
7 (1555 reviews)
4800 Boulevard Wilfrid-Hamel , Quebec City , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Value for money
Nice staff
Clean rooms
Cons:
Inconsistent cleanliness
Limited amenities
Old room decor

Categories

Cleanliness
6.08
Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.
Service
8.55
Positive sentiments about the courteous staff were prevalent throughout the reviews.
Location
8.09
Mentioned as convenient in some reviews but also noted as being away from central attractions.
Room Quality
6.54
Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.
Amenities
6.07
Some reviews highlighted missing amenities such as coffee machines and breakfast options.
Value for Money
7.53
Overall people felt the price matched the quality offered, despite some complaints.
Food and Beverage
6.08
Limited offerings led to some dissatisfaction, with no breakfast options provided.
Overall Experience
7.05
Generally satisfactory but with notable grievances affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:50

Property Description

Spacious Rooms with Free Wi-Fi
Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities
Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location
Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1555 reviews
Cleanliness: 6.08
Service: 8.55
Location: 8.09
Room Quality: 6.54
Amenities: 6.07
Value for Money: 7.53
Food and Beverage: 6.08
Overall Experience: 7.05
R
Rob • couple • ca
8
2026-06-06 • via Nuitee
A
Alfred • solo_traveller • ca
10
Parfait
Pros:

Parfait rapport qualité prix

2026-06-06 • via Nuitee
J
Jacques • solo_traveller • ca
7
2026-06-02 • via Nuitee
J
Jean-Philippe • solo_traveller • ca
9
Pros:

C'était parfait pour un court séjour !
Simple et pas cher.

2026-06-01 • via Nuitee
C
Cote • solo_traveller • ca
1
Cons:

Insectes et trop chaud

2026-06-01 • via Nuitee
V
Vincent • solo_traveller • ca
9
2026-06-01 • via Nuitee
J
Jacques • extended_group • ca
6
Dormir seulement
Pros:

L’emplacement et le prix

Cons:

Le tapis dans la réception et les corridors

2026-05-31 • via Nuitee
P
Petar • solo_traveller • ca
8
Pros:

Bed

2026-05-31 • via Nuitee
S
Santiago • couple • co
1
Se me perdió mi billetera con bastante dinero dentro y mis papeles pagué en la recepción lo que demore en ir a la habita
2026-05-29 • via Nuitee
J
Johnny • solo_traveller • ca
10
2026-05-27 • via Nuitee
M
Massimiliano • solo_traveller • it
8
Pros:

Stanza pulita, letto comodo:

Cons:

Distante dal centro: conviene avere l'auto o comunque c'è una fermata del bus 80 a circa 750 metri che serve sia per andare in città che all'aeroporto

2026-05-27 • via Nuitee
P
Pardeep Kaur • couple • ca
9
Great
Pros:

Everything was good such as location, staff and facilities.

Cons:

The stains on the bedsheets and hairs overall it was very good and clean

2026-05-25 • via Nuitee
J
Janette • solo_traveller • ca
7
2026-05-25 • via Nuitee
I
ismael • couple • ca
8
Pros:

Propreté

Cons:

Zéro

2026-05-25 • via Nuitee
L
Lidwine • solo_traveller • ca
7
Pros:

Propreté et bel emplacement

2026-05-22 • via Nuitee
M
Miguel • family_with_children • ca
9
2026-05-22 • via Nuitee
R
Reyes • family_with_children • ca
5
2026-05-20 • via Nuitee
T
Timour • extended_group • ca
5
Decent inexpensive motel close to highway
Pros:

Location: close to highway, restaurants nearby.
No human disturbances, e.g., loud voices.
Free parking in front of the room.
Many drawers in the dresser.
Microwave and fridge in the room.

Cons:

Laminate floor looked and felt like it was not clean.
Car noises around the clock.
The room looked smaller than I expected based on Booking.com info.
No wardrobe in the room.
Little room for putting toilet stuff around the sink.

2026-05-20 • via Nuitee
Y
Yeva • solo_traveller • nl
10
2026-05-19 • via Nuitee
R
Raquel • solo_traveller • fr
6
Correct
Pros:

Prix et confort correct
Cuisine commune

Cons:

La carte clé s'est demagnetisée plusieurs fois c'est un peu embêtant
Beaucoup de changement du personnel sur trois jours jamais les mêmes
Pas de cafetière dans la chambre

2026-05-19 • via Nuitee