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Candlewood Suites Fort Campbell - Oak Grove by IHG
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Free
Children allowed
Facilities
Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities
Property facilities
Back
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Outdoor pool
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Minimarket on site
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Grocery deliveries
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Outdoor pool - seasonal
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Vending machine - drinks
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Vending machine - snacks
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Swimming pool toys
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Sun umbrellas
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Shallow end
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Pool cover
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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Security alarm
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Key card access
Review Highlights
Pros:
Great location / easy freeway access
Friendly, professional staff
Clean, new property with comfortable beds
In-room kitchenette (sink, dishwasher)
On-site coffee machine and nearby market
Cons:
Black mold reported in a room (serious cleanliness issue)
Refund refused — poor handling for that guest
Ants in a first room; some rooms reported not clean
No breakfast provided (guest disappointment for price)
Pool reported empty
Housekeeping only on request (by 8pm) and missing bathroom trashcan
Perceived poor value for money
Categories
Cleanliness
6
Mixed reports: several guests called the property very clean and new, but there are serious negative incidents (black mold report, ants in a room, multiple reports room was not cleaned) that substantially lower this score.
Service
9.7
Generally praised: multiple mentions of very professional, friendly and helpful staff. A notable service failure (refund refusal) and a restrictive housekeeping policy were reported, but overall guest comments on staff were strongly positive.
Location
9.9
Consistently positive: many guests called the location perfect or great, with easy freeway access and proximity to market/shops.
Room Quality
9.7
Mostly strong: guests report new, comfortable rooms and beds; isolated issues (ants in first room, missing bathroom trashcan) were resolved by room changes.
Amenities
9.9
Strong on in-room amenities: kitchenette with sink/dishwasher, coffee machine and nearby market cited as positives. Some amenity negatives (empty pool, no breakfast service) noted but outweighed by in-room features.
Value for Money
7
Several guests expressed disappointment with value, specifically noting the lack of breakfast for the price and an explicit comment that 'the value' was poor.
Food and Beverage
7.5
Primary negative is that breakfast is not provided, which guests felt was a drawback at this price/market. No standout positives for F&B were mentioned.
Overall Experience
9.9
Not explicitly labeled by reviewers; overall sentiment is positive (enjoyable stays, friendly staff, clean/new rooms and great location) despite cleanliness outliers. Score reflects the generally favorable guest experience while accounting for isolated serious issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40
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Property Description
Modern Amenities and Convenient Location
Candlewood Suites Fort Campbell - Oak Grove, an IHG Hotel, situated just 3 miles from Fort Campbell’s Main Gate Four, offers a fitness centre, free laundry facilities, and free WiFi. Each room is equipped with a flat-screen TV, fully-equipped kitchen, and extras like a hairdryer and Blu-ray player.
Comfort and Convenience
Enjoy the convenience of a microwave, refrigerator, and coffee machine in your room. The 24-hour front desk, business centre, and free parking add to the comfort of your stay at Candlewood Suites Fort Campbell - Oak Grove.
Exceptional Service
Experience a warm welcome and top-notch service at Candlewood Suites Fort Campbell - Oak Grove. Book now for a memorable stay at this IHG hotel.
Important information:
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Check-in and check-out hours:
Check-out: 12:00 AM
Airport code:
BNA
Location
Property Accessibility
Total Disability Score:
42.86
Public Area
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
Reception And Restaurant
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
Elevator
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
Show all accessibility features
Back
Public Area
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
Reception And Restaurant
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
Elevator
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
Room
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: Yes
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
Toilet And Shower
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
Stairs
- Handrails: No
- Stair Marked: No
Pool And Spa
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
Parking
- Parking Wheelchair Accessible: No
Public Toilets
- Public Toilets Emergency Cord: No
Crouches Cane Impaired
- Crouches Cane Impaired: Yes
Elderly Impaired
- Elderly Impaired: Yes
Electric Wheelchair
- Electric Wheelchair: Yes
Hearing Impaired
- Hearing Impaired: Yes
Manual Wheelchair
- Manual Wheelchair: Yes
Visually Impaired
- Visually Impaired: No
Wheelchair Or Scooter Impaired
- Wheelchair Or Scooter Impaired: Yes
Crouches Cane Impaired Score
- Crouches Cane Impaired Score: 50
Elderly Impaired Score
- Elderly Impaired Score: 50
Electric Wheelchair Score
- Electric Wheelchair Score: 50
Hearing Impaired Score
- Hearing Impaired Score: 50
Manual Wheelchair Score
- Manual Wheelchair Score: 50
Visually Impaired Score
- Visually Impaired Score: 0
Wheelchair Or Scooter Impaired Score
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
8.7
Based on 264 reviews
Cleanliness:
6
Service:
9.7
Location:
9.9
Room Quality:
9.7
Amenities:
9.9
Value for Money:
7
Food and Beverage:
7.5
Overall Experience:
9.9
B
Brad
•
couple
•
us
8
2026-11-06
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via Nuitee
C
CHARLES
•
family_with_children
•
us
8
Pros:
Location
2026-10-30
•
via Nuitee
J
John
•
couple
•
us
9
2026-10-30
•
via Nuitee
A
April
•
couple
•
us
10
2026-10-26
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via Nuitee
J
Jana
•
couple
•
cz
10
2026-10-25
•
via Nuitee
S
Sheryl
•
couple
•
us
8
2026-10-22
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via Nuitee
A
Anna
•
couple
•
us
1
Cons:
MY HOTEL ROOM HAD BLACK MOLD AND WHEN ASKED FOR A REFUND, THEY ARE REFUSING. I DIDNT EVEN STAY HERE
2026-10-15
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via Nuitee
S
Sam
•
solo_traveller
•
us
9
Enjoyable stay
Pros:
Hotel is very clean and staff is very professional
Cons:
Breakfast is not provided which is a disappointment in this price range and industry standard
2026-10-11
•
via Nuitee
S
Synetta
•
solo_traveller
•
us
7
Pros:
The market area to purchase items, the coffee machine, and the friendly helpful staff.
Cons:
My first room had ants, I ended up moving rooms, the bathroom didn't have a trashcan it in.
2026-10-09
•
via Nuitee
M
Michael
•
couple
•
us
9
Pros:
Location was perfect
2026-09-17
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via Nuitee
P
paula
•
couple
•
us
10
2026-09-03
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via Nuitee
G
Gwen
•
couple
•
us
10
2026-09-03
•
via Nuitee
B
Benjamin
•
couple
•
us
9
2026-08-26
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via Nuitee
T
Terry
•
couple
•
us
9
2026-08-02
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via Nuitee
W
Wellington
•
extended_group
•
us
10
A was great
Pros:
Great room and location
Cons:
The value.
2026-07-06
•
via Nuitee
L
Lisa
•
solo_traveller
•
us
10
2026-07-05
•
via Nuitee
L
Lisa
•
solo_traveller
•
us
10
2026-07-05
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via Nuitee
J
Jarvis
•
couple
•
us
10
2026-07-01
•
via Nuitee
C
Charles
•
solo_traveller
•
us
10
2026-05-20
•
via Nuitee
R
richnuthouse
•
solo_traveller
•
us
10
Clean, comfortable, and new.
Pros:
Easy access to freeway. New property. comfortable beds.
2026-05-11
•
via Nuitee
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