The Cornwall Hotel Spa & Estate

Had an over night stay was lovely Clean everywhere clean
Food lovely
Staff all friendly
Only downside smoking area which there’s only 1 designated area is like a prison
At least put a roof on it or make it welcoming
Overall a lovely stay

We booked a spa, dinner and overnight stay package and really enjoyed it.
The hotel is really lovely, clean, modern and the staff, especially in the dining room were really fantastic. Great breakfast too!
The only disappointment was the spa. It was completely overrun with children with sadly zero monitoring. They were in all the facilities they weren’t allowed in and no one was doing a thing about it. We stayed for 30 mins and then swiftly left. The massage was amazing though!
My advice would be that if you’re booking this with an adult spa experience in mind, this is definitely not the right spot! But for everything else, it’s lovely.

We visited for a lunch and spa experience. While the lunch was very nice, the spa facilities were completely unacceptable and far below the standard expected of a 4-star hotel.
The cleanliness was extremely poor – debris in the pool, hair in the showers, and bins overflowing with used towels and robes. Basic hygiene standards were clearly not being maintained.
We felt uncomfortable and left early as we were unable to properly use the facilities.
What was equally disappointing was the handling of the complaint. Despite providing photographic evidence, the concerns were not taken seriously. A minimal refund was issued without agreement, which does not reflect the experience.
As a local customer, this is particularly disappointing. Standards should not drop regardless of promotions or how busy it is.
Overall, a very poor experience and not one I would return to

Really excellent value hotel. Most of the rooms are alike, and we found our room to be clean and perfectly adequate although a coffee machine would have been nice rather than instant coffee in a sachets. Nice to find a bath in the bathroom rather than a just a shower, also bathrobes in the wardrobe was a nice find. Be aware it’s quite a walk from reception to most of the rooms and the lift only goes up one floor meaning quite a walk to the majority of the rooms including a lot of stairs. If you have mobility issues you may want to mention this at the time of booking. The breakfast was adequate – help yourself buffet with the usual pastries, fruit, juices and yoghurt. Coffee and tea are also help yourself – if you want anything other than filter coffee or tea you have to order it and pay extra. There was also a hot buffet with the usual eggs and bacon etc. We found the Staff to be very friendly, in particular the bar and restaurant staff. Bar staff were busy making cocktails - however when we tried to order a martini we were told we could only order a cocktail from the menu- I’m guessing the bar staff knowledge of cocktails only runs to what is on the menu. The cocktails we eventually chose were pleasant enough but also very sweet – perhaps the average customer has a very sweet tooth? The spa was a nice addition although sadly we were unable to book a spa treatment as they were fully booked - so a tip would be to pre-book one of these before your visit. Again, very friendly staff at the spa. It was very busy on the two occasions we visited - probably because the spa is also open to non-residents. The pool is surrounded by loungers- it would have been nice to sit and relax be beside the pool but unfortunately every single lounger had been ‘reserved’ with a towel. The sauna and steam room are quite small and were overcrowded on both occasions when we visited. Overall a pleasant stay at a reasonable price.

Wow. What can I say! We stayed as a family in one of the lodges to celebrate a birthday. Safe to say, it was definitely the best choice as everything was just perfect. The lodge was clean, modern and had the best views over the fields. The bedrooms were a brilliant size with big family bathrooms. The hotel itself is really well maintained with lovely staff, who were always willing to help. The spa was also amazing, brilliant changing rooms, and a warm pool. We will definitely be returning ❤️

We recently stayed in chalet No 3.
Our stay was superb !
Checkin smooth, fast and polite.
The chalet - absolutely top notch, warm, in very good condition, well equipped, quiet - what more can I say, it was perfect.
The pool - excellent, friendly staff, great changing rooms, water nice and warm, all just as we wanted it.
We opted for breakfast in the hotel - one of the best I have had in a long time - superb quality, great variety and very nice staff.
This hotel is a credit to Cornwall

My husband and I went recently for a spa and lunch, the weather was amazing and we were really looking forward to going. The spa was very nice and then we went to lunch, we both had soup for our starter and I can honestly say it was awful, bland and no seasoning and if I didn’t know it was mushroom I couldn’t have guessed it eas also warm and not hot so not a great start. Then came our mains, I had the sweet potato curry….again so bland and tasteless not what you would want in a curry and the rice was moulded together and very hard to eat and again it was lukewarm, consequently I left most of mine. My husband had a pasta dish and it was only markedly better. We also had asked if we could sit outside to eat as it was a lovely day and was told that they were not serving food outside so imagine my surprise when we left to find people eating food outside! It would not have improved the food but at least we would have had some sun. I must take some responsibility as I did not voice my dismay at
the poor quality meal at the time but we were also not asked how we found the food so maybe that was telling. We both came away vowing not to return as it was one of the worst meals we have had in a very long time.

Great location, well appointed hotel with Spa and indoor pool.
Staff helpful and friendly.
Good selection of breakfast items.
Our 4th stay. Highly recommend.

Took advantage of the one night winter break offer for the hotel. We were given a deluxe room with balcony, room no 217, looking over the front of the hotel towards the woodland. Had everything you needed, comfy beds and powerful shower. Spotlessly clean, with a fridge, tea/coffee/bottled water/biscuits. We used the spa and although there were workmen working on the big sliding doors to the garden, it didn’t spoil our time there. Lovely warm pool, steam room and sauna. Fresh water to drink, poolside, which I love. Two course evening meal came as part of the package. Very impressed by the menu, I had difficulty choosing what to have. Staff were attentive. You pay as you go for extras and 10% service charge was added to these. Breakfast was plentiful, buffet style and covered all bases. Continually replenished. We were very happy with the choices. All in all a very good stay, over too quickly, would have stayed longer.

Stayed here for 3 nights . We was given a up grade to a room with a balcony. Lovely room . Check in was easy. Had a snack from the bar. Bit pricey. Nice swimming pool and sauna, steam room . Don’t take your room towels swimming. They supply them when you get there. You are given a card for the locker to use. I felt the bed was too soft for me. Breakfast was ok apart from the heated food which was just lukewarm.

No words for the spa!😍
I costed here today with my grandma, I had booked the ‘weekly wind down ’ package which was only £60 per person with full spa access and a treatment.🫧
We felt very looked after at the spa, the staff were lovely and accommodating towards us, the pool area was stunning and our treatments were perfect!🧖🏼‍♀️
I had a facial and massage and my grandma had a head and neck massage with a lovely therapist called Tori, we both would highly recommend her🫶🏼

Room was a bit dated,my daughter an I decided on room service as both tired from our journey,there was a very very limited menu 3 meals to choose from,no sandwiches allowed until after 9pm so i quess you go hungry if there isn't any thing you like on the room service menu!!! And after ringing reception to ask for 2 Cappuccinos we were told you can't have the Cappuccinos in the room? Not told the reason why,?? There was no amenities hardly any sugars 1 sachet of coffee and 2 little milk packet things...We ordered room service breakfast costing an extra £6 for the delight!!! we ordered eggs benidick well the muffins had seen better days,thet were rock hard and the eggs were cold when they arrived needless to say we didn't eat any of it,the McDonald's style cup the breakfast coffee came in was awful and so was the coffee...

Very disappointing we won't be returning.......

Stayed for 1 night back in October 2024 ,enjoyed it then ,so returned for 2 nights valentine's weekend ,had package including evening dinner ,on both nights we enjoyed the meals ,1st night chose off the main menu which was fantastic, valentine's night chose off the special menu , seafood platter which included lobster , scallops, mussels etc ,it was nice but not as good as our roast cod on 1st night in our opinion.breakfast choice is good ,service & staff are all excellent .One annoying thing is you can't charge drinks to room , it's a pay as you go at the bar & restaurant,which is unusual for this class of hotel !! Room's are really nice well equipped,pool & spa area are a short outside walk from hotel , dressing gowns are provided so can wear them to spa if weather permits .Pool area is very nice .Plenty of parking available.Worth a visit .

We have just returned from a short 2 day break at The Cornwall Hotel and it was wonderful.
Quality at every step. From the welcome and support of the team in all areas; the quality of the rooms, towels, robes and of sleep; the food at breakfast and dinner; the excellent spa pool; and simply the peace and ambiance of the who stay.
A 5 star experience !
Very worth a visit and a return.

We stayed in Room 104 (Clementina) junior suite for 2 nights.
It’s in the old part of the main house.
Loved the original window shutters (you need to close those and the curtains at nights as the external house 🏠 lights shine in).
The dinners are excellent and well presented.
Staff a delight
The spa is busy with day guests so I went at 7am when it opened and it’s great then.
Close to Eden project which we enjoyed.

Friend and I went for Afternoon Tea at The Cornwall. Lovely dining rooms and friendly staff. Unfortunately, hair in chutney - both pots!! Then two homemade scones which were hard as rock. Come on ' The Cornwall' we expect better than that

Came here on a Travelzoo deal. Really impressed. We had spa time, 2 short treatments and a cream tea. The spa treatments and cream tea were both excellent. The pool and spa facilities were a little bit busy (all those people like me with vouchers!!) but remarkably clean and well equipped - nothing i saw was broken or out of stock (unlike other bigger name spas I’ve been to). Walking through the hotel to get our cream tea, we could see that the hotel looked like it had been recently refurbished, immaculate and stylish.
But the main thing that made our experience stand out was the service. Every single person we met was incredible. If they have paid for customer service training they certainly got their moneys worth. If they haven’t, they should start delivering it.

I had a stranded 60-year-old mother who left Brighton earlier today before the storm warning came through to us!

she couldn’t get into Mevagissey due to fallen tree & has been driving for 6 hours! so turned around as I mentioned going the Cornwall hotel and Spa on Sunday! upon arrival there she was asking if she can warm up and make contact with me as her phone isn’t working, as more trees fell there was no road she could have taken to get away from the Cornwall!

the night porter had no working credit card machines, and no heated rooms available, however instructed by a night manager her took her emergency £100 cash to go to a room to get dry that has no electricity , no bedding, no working shower, or working phone anyway! i’m gobsmacked at this! as she arrived at our cottage morning crying & in need of a shower and some heating!

the only thing worse than Storm Goretti? this disgusting greed & lack of compassion or support!

6 of us went to The Cornwall for New Years Eve dinner, food was excelent staff helpful and friendly, fire works fantastic and the nice little touches drinks with fireworks. T
The one thing that let the evening down was it was advertised as a 80s 90s disco
which it wasnt the music was more suitable for a club vibe and people in there 20s I would say the majority of people there were over 40 lots of people not getting up to dance and moaning about the choice of D.J's who seemed more like enjoying the night between themselves as swopping who did the tracks and then dancing.
Music is such an important part of the evening and they just got it so wrong and totally unable to "read" their audience and this could have made a good evening into a great one.

This was our sixth and last Christmas lunch at the venue and while the staff and service were exemplary the food itself left a lot to be desired, the sprouts were rock hard and the slab of stuffing similar to that served in a cheap pub with a free pint was horrible and sent back untouched. The dessert was bland and tasteless and we both felt quite upset about the whole experience, similar complaints were heard from a large group when collecting coats from the foyer so we feel the need to now complain and hope things will get rectified for other guests in the future.