The Cornwall Hotel Spa & Estate

Stayed here for 3 nights . We was given a up grade to a room with a balcony. Lovely room . Check in was easy. Had a snack from the bar. Bit pricey. Nice swimming pool and sauna, steam room . Don’t take your room towels swimming. They supply them when you get there. You are given a card for the locker to use. I felt the bed was too soft for me. Breakfast was ok apart from the heated food which was just lukewarm.

No words for the spa!😍
I costed here today with my grandma, I had booked the ‘weekly wind down ’ package which was only £60 per person with full spa access and a treatment.🫧
We felt very looked after at the spa, the staff were lovely and accommodating towards us, the pool area was stunning and our treatments were perfect!🧖🏼‍♀️
I had a facial and massage and my grandma had a head and neck massage with a lovely therapist called Tori, we both would highly recommend her🫶🏼

Room was a bit dated,my daughter an I decided on room service as both tired from our journey,there was a very very limited menu 3 meals to choose from,no sandwiches allowed until after 9pm so i quess you go hungry if there isn't any thing you like on the room service menu!!! And after ringing reception to ask for 2 Cappuccinos we were told you can't have the Cappuccinos in the room? Not told the reason why,?? There was no amenities hardly any sugars 1 sachet of coffee and 2 little milk packet things...We ordered room service breakfast costing an extra £6 for the delight!!! we ordered eggs benidick well the muffins had seen better days,thet were rock hard and the eggs were cold when they arrived needless to say we didn't eat any of it,the McDonald's style cup the breakfast coffee came in was awful and so was the coffee...

Very disappointing we won't be returning.......

Stayed for 1 night back in October 2024 ,enjoyed it then ,so returned for 2 nights valentine's weekend ,had package including evening dinner ,on both nights we enjoyed the meals ,1st night chose off the main menu which was fantastic, valentine's night chose off the special menu , seafood platter which included lobster , scallops, mussels etc ,it was nice but not as good as our roast cod on 1st night in our opinion.breakfast choice is good ,service & staff are all excellent .One annoying thing is you can't charge drinks to room , it's a pay as you go at the bar & restaurant,which is unusual for this class of hotel !! Room's are really nice well equipped,pool & spa area are a short outside walk from hotel , dressing gowns are provided so can wear them to spa if weather permits .Pool area is very nice .Plenty of parking available.Worth a visit .

We have just returned from a short 2 day break at The Cornwall Hotel and it was wonderful.
Quality at every step. From the welcome and support of the team in all areas; the quality of the rooms, towels, robes and of sleep; the food at breakfast and dinner; the excellent spa pool; and simply the peace and ambiance of the who stay.
A 5 star experience !
Very worth a visit and a return.

We stayed in Room 104 (Clementina) junior suite for 2 nights.
It’s in the old part of the main house.
Loved the original window shutters (you need to close those and the curtains at nights as the external house 🏠 lights shine in).
The dinners are excellent and well presented.
Staff a delight
The spa is busy with day guests so I went at 7am when it opened and it’s great then.
Close to Eden project which we enjoyed.

Friend and I went for Afternoon Tea at The Cornwall. Lovely dining rooms and friendly staff. Unfortunately, hair in chutney - both pots!! Then two homemade scones which were hard as rock. Come on ' The Cornwall' we expect better than that

Came here on a Travelzoo deal. Really impressed. We had spa time, 2 short treatments and a cream tea. The spa treatments and cream tea were both excellent. The pool and spa facilities were a little bit busy (all those people like me with vouchers!!) but remarkably clean and well equipped - nothing i saw was broken or out of stock (unlike other bigger name spas I’ve been to). Walking through the hotel to get our cream tea, we could see that the hotel looked like it had been recently refurbished, immaculate and stylish.
But the main thing that made our experience stand out was the service. Every single person we met was incredible. If they have paid for customer service training they certainly got their moneys worth. If they haven’t, they should start delivering it.

I had a stranded 60-year-old mother who left Brighton earlier today before the storm warning came through to us!

she couldn’t get into Mevagissey due to fallen tree & has been driving for 6 hours! so turned around as I mentioned going the Cornwall hotel and Spa on Sunday! upon arrival there she was asking if she can warm up and make contact with me as her phone isn’t working, as more trees fell there was no road she could have taken to get away from the Cornwall!

the night porter had no working credit card machines, and no heated rooms available, however instructed by a night manager her took her emergency £100 cash to go to a room to get dry that has no electricity , no bedding, no working shower, or working phone anyway! i’m gobsmacked at this! as she arrived at our cottage morning crying & in need of a shower and some heating!

the only thing worse than Storm Goretti? this disgusting greed & lack of compassion or support!

6 of us went to The Cornwall for New Years Eve dinner, food was excelent staff helpful and friendly, fire works fantastic and the nice little touches drinks with fireworks. T
The one thing that let the evening down was it was advertised as a 80s 90s disco
which it wasnt the music was more suitable for a club vibe and people in there 20s I would say the majority of people there were over 40 lots of people not getting up to dance and moaning about the choice of D.J's who seemed more like enjoying the night between themselves as swopping who did the tracks and then dancing.
Music is such an important part of the evening and they just got it so wrong and totally unable to "read" their audience and this could have made a good evening into a great one.

This was our sixth and last Christmas lunch at the venue and while the staff and service were exemplary the food itself left a lot to be desired, the sprouts were rock hard and the slab of stuffing similar to that served in a cheap pub with a free pint was horrible and sent back untouched. The dessert was bland and tasteless and we both felt quite upset about the whole experience, similar complaints were heard from a large group when collecting coats from the foyer so we feel the need to now complain and hope things will get rectified for other guests in the future.

We recently stayed for two nights over New Year at The Cornwall.

The hotel itself is attractive, with lovely grounds, spacious rooms and a nice pool - on the surface, it feels like a 4-star hotel. Unfortunately, the lack of attention to detail and the standard of service from some staff bring it closer to a 2–3 star experience. I also wouldn’t describe it as child-friendly.

Before arriving, I phoned to ask whether we could book breakfast on New Year’s Day and was told yes, with a small surcharge on the day. However, when we arrived for breakfast, we were abruptly told “no” and refused entry as we hadn’t pre-booked. Our 5-year-old was very hungry, yet the staff member (the operations manager - Hannah I think was her name?) was defensive, grumpy and completely unwilling to help. I even asked if I could simply make a piece of toast for my child - this was refused several times before she reluctantly allowed it, clearly unhappy to do so.

When I later tried to discuss the issue, there was no apology or acknowledgement that incorrect information had been given over the phone. Instead, I was told they were being “very accommodating” because they had already served 140 guests - which is hardly comforting when you’re standing there with a hungry child. Ironically, our 5-year-old later asked why we couldn’t just take breakfast to our room, highlighting a lack of basic initiative from staff.

I also raised this with reception, hoping for a solution, but was simply asked for our room number and nothing further was done. If tables were genuinely full (I did notice at least one empty), allowing food to be taken to the room would have been an obvious and simple fix.

Other negatives:

- Single beds are very small and uncomfortable
- Lunch menu sounded good but food was mediocre
- Long wait times to order at the bar
- Security concern: returning to our ground-floor room on the second night, we found the patio door open, despite not having used it - unsettling with a young child

There may be positives, but this experience left such a sour taste that they’re hard to appreciate. If you’re happy to keep your head down and accept minimal service, this hotel may suit you. If you expect good service, flexibility, or staff willing to go the extra mile, there are far better options nearby.

The roast dinner was very tasty, but there simply wasn't enough of it. I am female, size 8, and I left the venue hungry; that's not good. One slice of beef, one potato, quartered, half a roasted carrot, half a roasted parsnip, a scoop of red cabbage, a scoop of shredded green cabbage, and four barely cooked sprouts (which you needed to anchor, else they would fly away on cutting), and no cauliflower cheese (as advertised).
Proper disappointed to be honest, I won't be visiting again. On the upside, it tasted nice; not the best, but tasty enough. I've had far worse, but nobody has left me hungry before.
Not enough choice on sweet, either. I don't like Christmas Pudding, or cheesecake, so had default ice cream trio
Don't leave your guests hungry!

Welcome was lovey by the bar staff, reception, no so much.
Lovey fire and drinks while we looked at the menu.
Menu was at price point for this establishment/star rating.
Choice was varied.
Tribute was 10/10 a credit to the cellar staff.
The procecco a mild 6/10.
Restaurant staff again faultless.
The food however wasn't, disappointing to say the very least.
Albeit the soup was good, but thats where it ended.
The crab beignets were as far from the sea as Birmingham. Tasteless and doughy.
Both mains came out luke warm and had to be sent back.
They both came out again hot, but the content of the lamb rump and celeriac steak was poor.
I'd hazard a guess at 50g of lamb.
£5.50 for fries.
We had the service charge revoked for good reason.
Such a shame

A great leisure and afternoon experience.The reception staff very friendly and helpful.The facilitates pool,sauna and pool just awesome.The afternoon tea served by the very charming warm Dee made the afternoon experience really worth remembering.looking forward to a return visit.

I booked 36 of us into the Hotel for our work Christmas party - Hannah and her fantastic team were not only helpful, friendly, and accommodating the entire night, but also fun and engaging. The hotel is beautiful, and the rooms are all spacious and comfortable. The evening meal and breakfast were both excellent, and the overall experience was really enjoyable - exactly what we wanted as a company event.

I usually stay at another nearby hotel, but a friend recommended The Cornwall Hotel — and I’m glad they did!

All the staff were incredibly friendly and helpful, the food was delicious, and the gym and spa were both clean and spacious. Most importantly, the room was well presented and very comfortable.

I had a fantastic stay and will definitely be returning soon.

Thank you!

Our fourth or possibly even fifth visit to this beautiful hotel. We really enjoyed our trip the first time with our young family and dog. Everyone very friendly and helpful, the room was beautifully clean, tidy and spacious.
The location is great for exploring local attractions but also a peaceful haven to get away from the hustle and bustle when needed.
We particularly enjoyed the spa pool and visited each day with our daughters. The massages were also very good we both thoroughly enjoyed. We only have good things to say about the hotel, staff and our stay.

We went to the Cornwall Hotel and Spa for a locals afternoon tea.
We had a few complex allergy requirements which the chef and especially our server Craig, dealt with, with kindness, respect and care. We were all delighted with our experience and the food was delicious. We would especially like to say a big thank you to Craig, who was so helpful and considerate to our needs. His humour made us feel like our requirements were no problem for him or the hotel at all. Thank you Craig and all the staff at the hotel. We will be recommending the Hotel to everyone we know.

We did our Christmas Party last night absolutely fabulous, staff very friendly, food excellent disco great could not have been better thank you all