Beachfront Hotel La Palapa - Adults Only

Fantastic experience. The location is great -- walking distance to everywhere you might want to go. The rooms are simple and clean. If you are taller (I'm 6'3"), be aware that everything is a little smaller in Mexico, but no show-stoppers. The view was great from our second-floor balcony. At night, you could hear the hustle and bustle of downtown, but the distant music was not enough to keep us up. The included breakfast was delicious, with plenty of options. What truly put it over the top was the staff. Front desk staff (Isis, Max, et al) were always friendly and helpful. The food/beverage service staff made you feel like you were flying first class. David and his crew went above and beyond. We will be back.

Vacances de rêve.

REAL REVIEW VS HYPE

We stayed at La Palapa in Feb. We have stayed here 3 times before. Here are the honest Pros and Cons,

Pros
- Great location for getting around the town
- Clean
- Very cute Caribbean vibe

Cons
- We booked our room more than 6 months in advance and requested a specific room. Needless to say they completely ignored our request.
- We tried calling the hotel, messaging them on WhatsApp, and email on their website several times the weeks before we arrived to request a specific room. NO RESPONSE AT ALL. Trying to reach them is a joke. Your messages are completely ignored. BECAUSE THEY DON'T CARE.
- When we got there they gave us a random room that had no view. We asked for a different room and the receptionist, "Ruby" told us she might be able to move us to the room we wanted the next day. Ruby never contacted us and we saw her again once when we were leaving. SUPER BAD CUSTOMER SERVICE.
- The food in their restaurant was very mediocre. Walk to town instead for great food. Next door to the hotel is a fabulous Mexican fresh seafood restaurant.
- The entire time we were there the sargassum was really bad and you couldn't even get in the water. It was chocolate brown. There was zero clean up attempt. Understand this is nature, but the beach was awful.
- NOISE!! Late at night there's a place down the beach from La Palapa that blares loud music where the base vibrates in the rooms. The hotel gives you ear plugs even, but it is incredibly annoying.

They have some serious issues! This is NOT worth the price. There are better places to stay on Holbox with REAL customer service, bigger rooms, actual closets, and quiet at night. We believe their service has really declined.

Les moyens mis en place pour rendre cet hôtel très agréable. L’emplacement sur l’île et la qualité des petits-déjeuners.

All of the photos online are fake! Please see attached. The beach is so gross with a row of piles and seaweed. It smelled even worse than it looked.

La vue de la chambre et la proximité au centre. L’hôtel est agréable et on y est bien.

Very nice rooms, good cleaning, nice staff and good breakfast!

Great location and still fairly quiet considering it’s so close to town!

Expérience unique et vue magnifique depuis notre chambre vue mer avec un hamac dans la chambre. Très reposant avec le bruit des vagues.

Emplacement idéal au calme proche du centre, des plages, commerces..etc

Excellent Petit déjeuner avec du jus frais; mention spéciale pour le jus fruits de passion.

The property is clean and well maintained. The beach front is quite small but there are palapas for shade and chaises. The coast line is covered in seaweed/sargassum and the effort is made everyday to rake up the area for guests. The complimentary breakfast is quite good and a special shout-out to Geraldo, who was always pleasant and friendly.

Infelizmente a experiencia não correu bem. Não ficamos alojados neste hotel, e por isso, não podemos apontar nada de positivo. Mudamos de hotel durante o processo de check in, por terem tido uma atitude desleal.

Está en primera línea de playa

L emplacement

L emplacement, la literie, le cadre, les repas du bar de la plage et la vue sur la mer.

Chambre très confortables et cadre magnifique

L’emplacement et la propreté de l’établissement.
La gentillesse et le professionnalisme de jerardo le serveur du matin au petit déjeuner qui était la seule personne agréable et sympathique dans l’établissement.