Beachfront Hotel La Palapa - Adults Only

Hotels
9.2 (809 reviews)
Avenida Morelos 231B , Holbox Island , mx

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Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Massage services
Board games/puzzles
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
8.13
There were mentions of a dirty room and issues with towels infested with insects.
Service
9.6
Positive comments about the staff, notably a friendly server, but some complaints about a rude receptionist.
Location
10
Consistently praised for its excellent location near restaurants and the beach.
Room Quality
8.64
Generally comfortable but with noise issues and some cleanliness concerns.
Amenities
9.39
Good amenities mentioned such as free water refills and breakfast options.
Value for Money
8.62
Some complaints about overcharging and fluctuating prices, affecting perceived value.
Food and Beverage
9.58
Food quality praised, especially breakfast and restaurant options.
Overall Experience
9.63
Overall enjoyment despite some service issues and minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 04:00

Property Description

Rustic-Style Beachfront Retreat

Charming Decor and Sea Views
Indulge in the bright and light-colored rooms at Beachfront Hotel La Palapa, each equipped with air conditioning and sea-shell adorned faucets. Most rooms offer stunning sea views, providing a serene backdrop for your stay.

Abundant Amenities and Activities
Explore the garden and terrace, relax in the games room, or plan adventures with the tour desk. Enjoy free parking and engage in activities like cycling, horse riding, and fishing. The hotel ensures a memorable stay with a range of facilities to cater to all guests.

Unforgettable Journey to Paradise
Embark on a scenic 3-hour journey from Cancun to Holbox Island, culminating in a ferry ride from Chiquilá. Your beachfront escape awaits at Beachfront Hotel La Palapa.

Important information:

The rates include environmental healing tax.
If a refund applies, it will be made within 120 days after the cancellation date.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 809 reviews
Cleanliness: 8.13
Service: 9.6
Location: 10
Room Quality: 8.64
Amenities: 9.39
Value for Money: 8.62
Food and Beverage: 9.58
Overall Experience: 9.63
P
Padraig • couple • ie
9
Can’t wait to go back !
Pros:

Really lovely hotel, good communication before arrival. Locations excellent, rooms are basic but lovely for the price. Breakfast is excellent, service from the beach bar very good. For the price, hard to fault anything !

Cons:

Water in shower a little cold all the time

2026-04-04 • via Nuitee
D
Daniela • couple • de
6
2026-04-02 • via Nuitee
V
Vaidas • couple • lt
7
2026-04-01 • via Nuitee
M
MICHEL • couple • fr
7
Séjour agréable mais la plage de l’hôtel n’est pas à la mesure des belles plages de l’île d’Holbox
Pros:

La chambre était très correcte
Le personnel est très sympathique

Cons:

Pas de petit déjeuner pour clients français
Le petit déjeuner était compris mais nous déjeunions à l’extérieur pour avoir des toast, des croissants et de la confiture

2026-03-28 • via Nuitee
O
Otávio • solo_traveller • br
10
Holbox foi uma das experiência mais incríveis que já tive e o La Palapa fez parte disso.
Pros:

Da paz e tranquilidade do La Palapa, a poucos passos do mar.

Cons:

Poderia ter um chuveiro de água doce para tirarmos o sal após um merguljo no mar.

2026-03-26 • via Nuitee
G
Gerard • couple • fr
10
2026-03-23 • via Nuitee
L
Laurent • couple • fr
9
2026-03-22 • via Nuitee
C
Cristine • couple • us
9
2026-03-22 • via Nuitee
N
Nijhuis • couple • nl
1
Oplichters
Pros:

Vermeld ik niet in verband met sluw gesjoemel met geld

Cons:

Via booking boek je het hotel in USD. Je kan alleen boeken zonder terugbetalingsmogelijkheid. Bij aankomst bij het hotel moet je per sé in mexicaanse pesos betalen. Ze hanteren daarbij een absurde wisselkoers die ruim 10% hoger ligt dan werkelijkheid. Hierdoor betaal je op locatie nog even flink meer. Als je dit aankaart halen ze hun schouders op en reageren ze amper. Je moet gewoon betalen.

2026-03-20 • via Nuitee
K
Kaitlin • couple • us
9
Pros:

Great location, lovely beach club, great view from the room.

Cons:

At night there was some noise in the room, but it was really only noticeable in the bathroom (which is at the back of the room). One day the beach club ran out of loungers.

2026-03-20 • via Nuitee
V
veronique • couple • fr
8
Séjour agréable
Pros:

Établissement bien situé
Plage petite mais bien organisé

2026-03-20 • via Nuitee
S
Stephen • couple • gb
7
Worth considering
Pros:

The location with terrific views
Omelette for breakfast
Oreo's Cocktails & dinner recommendation
Good wifi
Friendly & helpful reception

Cons:

*Unreliable shower (re hot water)
*Cappuccino Coffee at breakfast not up to standard for the additional price.
*Far too few sunchairs or indeed tables for breakfast to match number of rooms so queues happening.
*Pictures slightly misleading - dining room look bigger & also beach.

2026-03-19 • via Nuitee
N
Noëlla • couple • fr
9
surement un des meilleures hotels d'Holbox
Pros:

l'hotel pieds dans l'eau et dans le sable, vue incroyable et hotel à échelle "humaine" avec peu de monde... plage privée, les pieds dans l'eau... la proximité avec la ville, l'accès à la mer et l'emplacement au centre de l'ile... et contrairement à certains avis que j'ai lus il n'y a pas de bruit ou de musique... ou vraiment lointain, donc c'est l'emplacement parfait !

Cons:

le petit déjeuner... pas mauvais du tout mais pas assez copieux et on aurait aimé avoir en plus du salé des fruits ou des tartines avec de la confiture... oui je sais ;) on est français !

et les chambres manquent vraiment de rangement et d'un miroir sur pied ;)

2026-03-18 • via Nuitee
L
Luca • couple • fr
6
2026-03-18 • via Nuitee
L
Laura • couple • fr
10
2026-03-14 • via Nuitee
U
Urs • couple • ch
8
2026-03-11 • via Nuitee
B
ben5192017 • Couples • London, England
10
We will definitely be back. Fantastic experience.
Pros:

Fantastic experience. The location is great -- walking distance to everywhere you might want to go. The rooms are simple and clean. If you are taller (I'm 6'3"), be aware that everything is a little smaller in Mexico, but no show-stoppers. The view was great from our second-floor balcony. At night, you could hear the hustle and bustle of downtown, but the distant music was not enough to keep us up. The included breakfast was delicious, with plenty of options. What truly put it over the top was the staff. Front desk staff (Isis, Max, et al) were always friendly and helpful. The food/beverage service staff made you feel like you were flying first class. David and his crew went above and beyond. We will be back.

2026-03-09 • via Tripadvisor
J
jacques • couple • be
9
Pros:

Vacances de rêve.

2026-03-04 • via Nuitee
G
Global27281882079 • Couples • Colorado Springs, El Paso County, Colorado
4
THINK TWICE - THE REAL LA PALA
Pros:

REAL REVIEW VS HYPE

We stayed at La Palapa in Feb. We have stayed here 3 times before. Here are the honest Pros and Cons,

Pros
- Great location for getting around the town
- Clean
- Very cute Caribbean vibe

Cons
- We booked our room more than 6 months in advance and requested a specific room. Needless to say they completely ignored our request.
- We tried calling the hotel, messaging them on WhatsApp, and email on their website several times the weeks before we arrived to request a specific room. NO RESPONSE AT ALL. Trying to reach them is a joke. Your messages are completely ignored. BECAUSE THEY DON'T CARE.
- When we got there they gave us a random room that had no view. We asked for a different room and the receptionist, "Ruby" told us she might be able to move us to the room we wanted the next day. Ruby never contacted us and we saw her again once when we were leaving. SUPER BAD CUSTOMER SERVICE.
- The food in their restaurant was very mediocre. Walk to town instead for great food. Next door to the hotel is a fabulous Mexican fresh seafood restaurant.
- The entire time we were there the sargassum was really bad and you couldn't even get in the water. It was chocolate brown. There was zero clean up attempt. Understand this is nature, but the beach was awful.
- NOISE!! Late at night there's a place down the beach from La Palapa that blares loud music where the base vibrates in the rooms. The hotel gives you ear plugs even, but it is incredibly annoying.

They have some serious issues! This is NOT worth the price. There are better places to stay on Holbox with REAL customer service, bigger rooms, actual closets, and quiet at night. We believe their service has really declined.

2026-03-02 • via Tripadvisor
J
jacques • couple • be
9
Nous y sommes passés six jours dans un cadre idyllique.
Pros:

Les moyens mis en place pour rendre cet hôtel très agréable. L’emplacement sur l’île et la qualité des petits-déjeuners.

2026-03-01 • via Nuitee