Teddy's Residential Suites New Town

Hotels
7.2 (138 reviews)
951 Eagle Drive , New Town , US
+1 701-627-2420

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location and parking
Friendly staff and welcoming check-in (in several reports)
Bartender praised
Billiards room
Room size / full-size fridge mentioned
Cons:
Rooms often not cleaned: hair, stains, dead flies, dusty AC
Maintenance issues: hot tub not working, low water pressure, broken items
Check-in problems and billing errors (double charge, slow response)
Paid high rates for poorly maintained/dirty rooms
Breakfast availability/extra charge complaints

Categories

Cleanliness
4.5
Multiple reviewers reported rooms not cleaned, hair in sink and on toilet, stains on carpet, dead flies, dust-covered AC filters and debris in hallways — clear negative sentiment on cleanliness.
Service
9
Mixed reports: several mentions of friendly/helpful staff and a welcoming front desk/bartender, though there were isolated service failures (check-in snafu, removed DND, billing/response delays). Overall sentiment leans positive for staff interactions.
Location
9.2
Multiple guests explicitly praised the location and parking; proximity to venues/casino noted as a clear positive.
Room Quality
5
Rooms described as large with full-size fridges by some, but many reported stained carpets, dirty towels, low water pressure, dusty AC units and poorly functioning fixtures (shower head) — overall below average.
Amenities
8.3
Amenities present (billiards room, bar, in-room fridge) and some positives, but complaints about non-working hot tub, no/limited breakfast service and maintenance issues reduce the score somewhat.
Value for Money
4.8
Several guests felt overcharged (example: $300 for a barely clean room, unexpected breakfast fee, double charge) and expressed disappointment in value relative to price.
Food and Beverage
7.8
Bartender received positive mentions, but breakfast availability/price and no-breakfast experiences lowered sentiment; overall moderately positive with caveats.
Overall Experience
9
Reviews are mixed: strong positives for location and some staff interactions but significant negatives around cleanliness and maintenance. Weighted toward positive due to repeated praise for location and select staff, balanced by serious operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Luxurious 5-Star Stay at Teddy's Residential Suites New Town

Modern Amenities: Enjoy a fitness centre, shared lounge, terrace, and bar. Free WiFi, an ATM, and luggage storage are available for your convenience.

Elegant Rooms: Relax in well-appointed guest rooms with a seating area, flat-screen TV, and private bathroom. Some rooms even feature a kitchenette.

Delightful Dining: Indulge in American cuisine at the on-site restaurant. Special dietary requests can be accommodated.

Experience luxury and comfort at Teddy's Residential Suites New Town. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ISN

Location

Guest Reviews

7.2
Based on 138 reviews
Cleanliness: 4.5
Service: 9
Location: 9.2
Room Quality: 5
Amenities: 8.3
Value for Money: 4.8
Food and Beverage: 7.8
Overall Experience: 9
J
Josh • couple • us
10
2026-10-31 • via Nuitee
E
ERIKA • solo_traveller • us
10
2026-10-26 • via Nuitee
J
Jacob • couple • us
1
Very bad would never stay there again
Pros:

Nothing

Cons:

First room my wife and I had was not cleaned at all at 7 at night. We got a different room the hot tub was not working there was nothing that was said about it the house keeper in the 2nd day after the first night removed the do not disturb sign and walk in to the room when we were not there very unacceptable

2026-10-25 • via Nuitee
P
Parker • couple • us
2
Dead flies all over the place, flies all in the room, not very clean at all
Pros:

Nothing

2026-10-22 • via Nuitee
C
Cindy • couple • us
7
Friendly staff, helpful, major snafu at check-in
Pros:

Good location and parking

Cons:

Heavily stained carpet in the room

2026-10-20 • via Nuitee
T
Tina • family_with_children • us
9
Great experience
Pros:

Staff greeted us the moment we walked in. We were there only for the night to go to a concert, but it was so welcoming. Bartender was wonderful as well

Cons:

Honestly, nothing comes to mind about what could have been better.

2026-10-19 • via Nuitee
A
Amy • couple • us
4
Pros:

Didn’t eat breakfast

Cons:

We checked in after 6pm. The first room we got wasn’t clean yet. They we got a new room that had already been given to someone else. There belongings were In there. Finally at 11 see checked into out room.

2026-10-19 • via Nuitee
J
Javier • extended_group • us
10
2026-10-13 • via Nuitee
T
Thompson • solo_traveller • us
10
Pros:

Billiards room

Cons:

N/A

2026-10-07 • via Nuitee
M
Maurice • couple • us
4
Stay at the 4 Bears Casino
Pros:

The location

Cons:

Room not cleaned well. There was false eyelashes stuck to the bedside lampshade. Towels look dirty. Stains on the carpet. Low water pressure

2026-09-05 • via Nuitee
K
Knight • solo_traveller • us
6
2026-08-17 • via Nuitee
N
Nieko • couple • us
9
Pros:

Room was big, full size fridge..

2026-08-04 • via Nuitee
C
Chelysa • couple • us
8
2026-07-25 • via Nuitee
M
massis • family_with_children • us
6
We need to hire more staff, a good maintenance man
Pros:

There was no breakfast at our hotel we had to leave and go to the other hotel to have breakfast so we didn’t have breakfast

Cons:

Hotel needs a lot of maintenance. A lot of things were not working or broken.

2026-07-13 • via Nuitee
M
Mary • couple • us
7
Nice facility…..disappointing staff and response to our issue.
Pros:

Located in a good spot. The room was nice.

Cons:

The staff person working not only charged us twice for the room, but overcharged us. I had the confirmation of our price on the booking.com app, which included a letter from the hotel confirming the price. She did not know how to fix it. I have sent an email to the hotel, along with pictures of the bill and booking.com information, to ask them to fix it. It has been 3 days with no response. My husband called the hotel and spoke to the manager who said he would fix it, and we are still waiting. So, I am very disappointed.

2026-07-09 • via Nuitee
V
Victoria • couple • us
5
Cons:

Paid $300 for 1 night to walk into a room that was BARELY clean. Yes, the bed was made but there was hair in the bathroom sink and all over the front of the toilet, the ac unit was COVERED in dust, i pulled the filters out and they were even worse! Rocks and dirt on the hardwood floor when you walk in. Corn chips outside our room door on the carpet/hallway floor. Huge stain on carpet near the bed. Spoke to front desk or maybe Manager (couldn't tell- we ran into him in elevator on way down to lobby and he could tell we had an issue with our room) he was fast to say the problem would be handled right away and he did send someone up there immediately but not sure what they did to fix the room other than get the hair our of bathroom sink and spray freshner all over. Still didnt handle any other problems we noticed. The bed did have a couple hairs under the pillows. Gonna hope it happened from housekeeping putting new sheets on and not from someone previously sleeping in the bed. We had a show to get to (which is why we were in newtown to begin with) all the other hotels were booked up and we had bad storms to travel home afterwards so we pushed through it. They also wanted $10 for breakfast? Like I wasnt over charged to begin with. Nice hotel if you can look past the filth! 😬

2026-07-02 • via Nuitee
G
Gayle • family_with_children • us
3
2026-06-18 • via Nuitee
J
Jeramy • solo_traveller • us
4
2026-06-04 • via Nuitee
D
Dennis • couple • us
7
Cons:

The shower head was not adjustable. Must have been purchased at the dollar store.

2026-06-01 • via Nuitee
H
Henson • solo_traveller • us
9
2026-05-07 • via Nuitee