The Palace Resort by MB Rooms for Rent

El recibimiento que tuvimos fue ingrato una señora de color , nos trato de muy mala manera, sin dar explicaciones nos mandó a un lugar al otro lado de la calle yo le dije que había reservado en Palace resort pero me repitió al "otro lado de la calle" , tuve que llamar a hotel .com luego regresé al hotel y me recibió otra señora de color muy amable y ya no hubo más problema ,

Room was nice but needs a lot of upgrades , tooth picks and hair on bathroom sink along with other things but we enjoyed ourselves , great view and the lady at the front desk was very nice

Housekeeping did not come until the 3rd day of our stay and that was only after I called requesting fresh towels and the trash to be emptied.

When we got to The Palace to check in, we found out the actual owner of the room that was booked for us was actually across the street at the Wave Runner hotel. The Palace had nothing to do with the room booked through hotels.com. The person at the front desk of the Wave Runner was rude and didn't seem to care much about any kind of customer service. The room itself was not as described. It was dirty and 3 days into our stay we saw roaches. When we asked for clean sheets, because housekeeping never came to clean, we were questioned as to why we needed clean sheets. This stay was very disappointing to say the least. To book a room at the actual Palace hotel, do not go through hotels.com.

REFUND ME please! The room i got was not the room i booked; when asking if i could switch rooms i was no, and to make it work?! When putting up groceries in the cabinets roaches appear. We even had to shakedown our bags to ensure we wouldn’t take any back home with us. When telling the front desk agent he said: did they come with you?!
He then stated that it’s not his problem as he doesn’t own the room. It was the anniversary of my grandmothers passing and this only made it worse.

Rather decent play to stay, kitchen and bathrooms could be updated. Hallway smelt of smoke even though it was non smoking. Overall decent stay for a last minute vacation.

Stay was great. Nice ocean front view, definitely would stay there again

Property was not clean shower room mildew needs updating sofa was so dirty and old etc

Horrible room and customer service

i like its in the middle of everything. but the room I was in 1606 needs up grade. the sofa nasty broke down. pots and pans need replaced. and need silverware.

Horrible customer service. Will not rent through myrtle beach rentals again. Out dated,rooms nothing like you see on the website. They need to take a class on customer service

The room wasn't ask advertised, need to be cleaned and updated

The room needed an update and a new mattress. The inside of the microwave was dirty. Friendly staff.

our reservation was for a hotel across the street from the Palace. Once we saw what the hotel we canceled our reservations and went back across the street and got a room at the Palace. the name of the hotel was WAVE RUNNER. It had nothing to do with the Palace and had to pay full price for the room. The WAVE RUNNER was a dump. That is why we went back to the palace and got a great room.

The Palace is an older property. It is well maintained with friendly staff and situated on the beachfront. Good value for the time of year that we stayed.

Sence we booked with Expedia we couldn't go to front desk we had to go across street to get towels or anything we also didn't get the room requested that they said I was getting. help when we had no air conditioning witch was for 2 days day 2 we left they said they would give us are money back but they made us pay for the 2 days of hell!! They did refund money for the 2 nights and 3 days we had left ha what a joke this place was I will book right through hotel from now on so I know what I'm getting!!

Nice thing was it was on the beach and the view was nice . Bathroom sink toilet shower dirty mildew and bathroom fan extremely loud . Patio needed paint carpets were dirty bedroom blind broken what not open or close easily or pull up .stove old cupboard needed to be resurfaced and painted. Fridge refrigerator door broken. Bed was uncomfortable and had a stain on the side of the sheet .

would not stay again. Room was dirty. Housekeeping did not come even when requested. Ran out of bath towels. Rude front desk. Room was very cramped and outdated.

The rooms need a lot of repairs, in the bathroom and ac\heat unit both dripped badly and mold\mildew, along with new or cleaned couch. If I go back I will rent directly from the Palace.

We didnt realize that it was "biker weekend", since it was Memorial day weekend and the unofficial kick off of summer! The street in front of the hotel was barricaded and controlled by police both day and night during our entire stay! Drinking in the street, the constant noise of motorcycles, and the fact that the "fun park" didn't open until mid-afternoon did not stop us from having a good time, however!