Platinum Hotel and Casino Bansko

Hotels
10 (6 reviews)
2 Georgi Nastev Street , Bansko , bg

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Nice warmed pool
Spacious room
Good food at the restaurant
Good breakfast
Cons:
Limited parking
Expensive breakfast
No spa services
Outdated furniture
Poor insulation in rooms

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
7.4
Service was generally appreciated, although some guests had complaints about wait times.
Location
8.3
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
6.8
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
7
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
7.7
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 00:21

Property Description

Luxurious Amenities
Platinum Hotel and Casino Bansko offers an indoor pool, sauna, Turkish Bath, and fitness center - all complimentary for guests. Relax in the provided spa center or indulge in massage services for a fee.

Culinary Delights
With three on-site restaurants, including a buffet, à-la-carte, and Kosher options, guests can savor a variety of cuisines. Unwind at the lobby bar or explore the diverse wine selection in the hotel's cellar.

Convenient Ski Services
From ski equipment rental to ski lessons available at a surcharge, the hotel caters to skiing enthusiasts. Enjoy the added perk of free shuttle services to the Gondola lift for easy access to the slopes.

Experience luxury, fine dining, and seamless ski services at Platinum Hotel and Casino Bansko. Book now for an unforgettable stay!

Important information:

Gala dinner on 31 December is not included in the room rate. Guests will be charged separately.

Gala dinner on 31 December is not included in the room rate. Guests will be charged separately. The Gala Dinner is optional, if the guests decide not to attend they will have option for early dinner as part of they Half board package included in the rates. The new year Gala dinner cost 125 euro per adult and 62 euro per child 1.99 y.o. to 11.99 y.o.

The festive Gala Dinner will include:
- 5 course menu with included some alcoholic and non alcoholic drinks
- DJ show program during the whole evening
- Guest singer
- Fireworks show program
- Dancing show program

The payment for the New Year Gala Dinner shall be done on reception upon arrival.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

10
Based on 6 reviews
Cleanliness: 7.5
Service: 7.4
Location: 8.3
Room Quality: 7.8
Amenities: 6.8
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 7.7
X
X7815QJjohnl • Family
10
THE BEST HOTEL IN BANSKO!!!
Pros:

The best hotel in BANSKO . The rooms is very warm and clean! Also the food is very delicious we was half bord but sometimes we eat in the restaurants in the town! Me and my partner decided to go for the hammam package and our two kids had one kids massage each. The therapists did an amazing job. The massage, it felt so good and we were very relaxed afterwards.We rentede ski and also we took nice ski instructor from the hotel and we learned very quickly how to ski.Strongly recommend Platinum Hotel. The price is reasonable and the service is great.

2024-02-07 • via Tripadvisor
V
Verified traveler • friends
4
Pros:

They didn’t confirmed the one of the two rooms that I booked. They say they didn’t cooperate with ebookers. I have to argue for one hour to give me my second room.

2019-02-24 • via Nuitee
D
danut arcadie
8
never again there
Pros:

almost all turists were Israelis so no pork meat in the hotel
pool 1.6 meters even keel so shorter people need help
guys speaking too loud during the night,knocking the doors randomly
there are other nations in this world-respect please

2018-02-23 • via Nuitee
V
Verified traveler
2
Terrible hotel
Pros:

This was one of worst hotels I stayed in, the staff were so rude in general, the food was always cold, terrible selection no cereals even at breakfast
Lifts are so so slow terrible
No childcare facilities only a small poky playroom
I would not recommend this hotel as it was a stressful experience

2018-01-03 • via Nuitee
A
Angel
8
A bit run down hotel but OK for the money
Pros:

Property is a bit run down. Needs renovation. But overall OK.

2016-12-29 • via Nuitee
V
Verified traveler
8
Pros:

Overall good experience. The rooms need a fresh paint and some renovation. Hotel staff were very kind.

2016-03-07 • via Nuitee