Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor check-in experience
Inconsistent cleanliness

Categories

Cleanliness
7.46
Issues with water temperature in the shower and stinky sink water.
Service
9.93
Staff were friendly and helpful, but check-in process had issues.
Location
9.97
Great location in the center of Almaty, close to cafes and restaurants.
Room Quality
7.92
Room quality was decent but undersized for a premium room and some wear noted.
Amenities
9.45
Amenities like the pool and wellness center were nice but spa was slightly outdated.
Value for Money
5.91
The price did not meet overall expectations based on service and room quality.
Food and Beverage
7.96
Breakfast spread was average and repetitive.
Overall Experience
9.43
Overall experience was good but marred by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:44

Property Description

Luxurious 5-Star Experience in the Heart of Almaty

Spa Retreat and Gourmet Dining - Indulge in the elegant spa and relish gourmet cuisine at the Oregano restaurant offering traditional Kazakh dishes and international specialties.

Relaxation and Wellness - Unwind in the indoor pool, hammam, hot tub, or modern gym. Enjoy a rejuvenating massage service during your stay.

Comfortable Rooms and Top-Notch Amenities - Stay in soundproofed rooms with a dressing room, wooden flooring, flat-screen TV, and exclusive toiletries. Benefit from Wi-Fi throughout the property.

Book your stay at the Dostyk Hotel for a truly exquisite experience in Almaty.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for KZT 11,200 per person per night when using an existing bed.
    People 2 years old and over stay for KZT 11,200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 265 reviews
Cleanliness: 7.46
Service: 9.93
Location: 9.97
Room Quality: 7.92
Amenities: 9.45
Value for Money: 5.91
Food and Beverage: 7.96
Overall Experience: 9.43
B
Boris • extended_group • ru
8
Cons:

Завтрак - выбор блюд и качество кофе

2026-02-12 • via Nuitee
M
Murat • extended_group • kz
6
В остальном все супер!
Pros:

Практически все

Cons:

Холод в номерах, дуло с окон!

2026-02-09 • via Nuitee
M
MEHMET OĞUZ • extended_group • tr
7
2026-02-08 • via Nuitee
D
Damir • couple • kz
7
2026-01-31 • via Nuitee
D
DAVID • couple • ge
7
Cons:

завтрак

2026-01-26 • via Nuitee
A
Aleksei • solo_traveller • ru
10
2026-01-26 • via Nuitee
A
Ankush • family_with_children • in
7
Pros:

good.location, good size rooms

Cons:

Service work happening till 10pm at nights, fortunately managed to shift to another floor. The bathroom could have been cleaner.

2026-01-25 • via Nuitee
A
Aliya • couple • kz
6
2026-01-23 • via Nuitee
T
Taras • solo_traveller • ru
10
2026-01-23 • via Nuitee
L
Lyalia • couple • kz
10
2026-01-20 • via Nuitee
Данара • solo_traveller • kz
3
Pros:

Вежливый приятный персонал. Хорошее расположение. Прекрасные завтраки

Cons:

1. Страшно дует из окон зимой
2. Табло кондиционера не работало (где видно сколько градусов в комнате)
3. Свет или включается полностью во всей комнате (слишком ярко, два светильника прямо на уровне глаз над кроватью) либо полностью отключается.

2026-01-19 • via Nuitee
D
Denis • family_with_children • au
10
2026-01-19 • via Nuitee
F
Fatima • family_with_children • ru
10
2026-01-19 • via Nuitee
S
Serik • couple • kz
10
2026-01-12 • via Nuitee
S
Sandra • couple • se
4
Not a great stay.
Pros:

Pool was ok

Cons:

A lot. Felt old and rustic. Uncozy environment.
Beds really uncomfortable.
Breakfast blunt.

2026-01-04 • via Nuitee
Z
Zhakhangir • solo_traveller • kz
10
2026-01-01 • via Nuitee
Кира • family_with_children • kz
10
2025-12-26 • via Nuitee
K
Kuralay • solo_traveller • kz
10
Pros:

Прекрасный отель.

2025-12-24 • via Nuitee
S
Serik • solo_traveller • kz
10
2025-12-22 • via Nuitee
L
LUCA BERTOGNO • solo_traveller • it
7
devono migliorare la qualità della colazione
Pros:

camera grande e spaziosa

Cons:

colazione non all'altezza

2025-12-22 • via Nuitee