Plum Carlton Serviced Apartments

Booked into Carlton where I needed to stay
Moved at late notice to north Melbourne
Not what I wanted - no staff at this location. Room had terrible smell, air conditioning noisy had to turn off, fridge not working
Shower not clean lots of mould

There where nice under the fridge, disgusting and the dishwasher didn't work, it smelt like it had sat there with water in it for months. Disgusting and not even close to a premium room.

Apartment was dirty upon checkin, hair on bathroom walls and kitchen utensils not washed. Smelled horrible too. For a week stay not enough toilet roll provided, the fan extractor for cooking didn’t work and no fan in bathroom so steam and smells from cooking and showering lingered. One window didn’t stay open too as was broken.

Perfectly fine and functional.

Misdescribed as serviced apartment. Better described as a smelly rundown student apartment.

Well, we booked for 3, but turned up, and there was only 2 beds. Couldnt get hold of the manager, so had to book a hotel across the road for a third. Tried to get a refund for the 3rd person, but nope, not "approved". Apartment had a moldy smell to it when we arrive, we later found out it was the broken dishwasher with dirty stale water in the bottom of it. Then, on Saturday night, another guest cooked up some really stinky shellfish, and the stench hung around to morning. Not a great experience, topped off by getting charged for 3 people, when we could only sleep 2. Oh, and when looking to see if the sofa was a bed, discovered all number of items under the cushion.

Staff is pretty nice and arranging

Couldn’t check until 4pm without being notified. Staff were rude and unhelpful. Air conditioning didn’t work properly and was noisy. Will never stay here again.

The place stunk. The hallways and my room all smelt terrible.
Apart from a friendly girl at check in the whole experience was bad.
Very noisy room.
Do not disturb sign on my door but I was continually disturbed.
Even after checking out at 10:00 I was called to ask why I was still in the room at 12:00.
Staff need more training about Do not Disturb sign and the place needs a deep clean and to be repainted to hide some of the smell.

Close to city, served its purpose for a night stay in city.

No one there for check in room was dirty

They require a $300 deposit on your credit card to stay. This charge has not been canceled and now I have to chase it up with them to get it back. Very annoying! Room was noisy, tv had no free to air and Netflix was in Spanish.

Location was great, however the room (superior apartment) was incredibly noisy, not just from street noise. The air conditioning unit was quite old and made a lot of noise, the room was far too hot without it on and it struggled to cool it. There was no sink in the kitchen and it was difficult to fill water bottles and the kettle in the bathroom. We would not stay again.

Overall dirtiness, not working tv and limited lighting.

Terrible stay. Reception not open during the day. after waiting almost an hour for them to return from lunch break, we got told we could leave our bags...but reception still not open for another 40mins. This was all around 1pm. This closure was not advertised and meant we missed a lot of our australian open tennis session. Then reception closes at 5pm so had to leave tennis early to return to get bags. None of this was communicated in advance, a terrible experience. No apology provided nor anything remotely akin to customer service. Room condition very poor with hair in shower drain. Would not return. Terrible experience.

Very clean and comfortable. Only issue being the tv didn't work and there was no remote for the tv.

We tried to stay here for a weekend in one of the serviced apartments, the room we booked "didn't exist anymore" and he room we ended up in was 1/4 of the size, was filthy and had tape holding the shower head together. Staff were not helpful at all, other reviews suggest this is a regular occurance. We left and stayed somewhere else at a huge expense just to get out. Avoid at all costs.

We arrived at 1am with no one at reception. Called and was told that my booking was not in the system and to find alternative stay for the night. Yes we were reimbursed for the expense but it was 1am and our first trip to Melbourne. Will be good idea to contact them to ensure your booking is in the system. The room would use a paint job, bed side lamps used UBS but they didn't provide adaptor so can't use. Go in without expectations and you won't be disappointed.

Room was small. Parking wasn't free. Front desk had no idea what was happening. The cot had no mattress. The television had no aerial cable. Nice walk to the city where there's a lot of nicer hotels.

Arrived 5 min before check in only to be told our booking had been cancelled. No email or phone call to inform us before hand. Basically told to ring who we booked with and get them to sort it out. On checking reviews seems to happen regularly. This property over books to make sure all rooms are filled and then on the day cancels bookings.