New Orleans Hotel

Hotels
7.2 (647 reviews)
27 Buckingham Street , Arrowtown , nz

listing image 1
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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Cons:
Noisy environment
Dirty carpets
Basic room quality

Categories

Cleanliness
6.45
Several reviews mention dirty carpets and mould.
Service
7.95
Staff were generally friendly and helpful.
Location
8.45
Great location close to amenities and attractions.
Room Quality
6.45
Various complaints about noise and basic room conditions.
Amenities
6.95
Basic amenities, but some useful features like Netflix.
Value for Money
6.45
Several reviews indicated the price was high for the quality.
Food and Beverage
7.95
Positive remarks about the food quality and bar.
Overall Experience
6.95
Mixed feelings, encompassing both enjoyment and expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:18

Property Description

Historical Charm and Modern Comforts

New Orleans Hotel, established in 1866 and recently renovated, offers a unique blend of historical charm and modern comforts. Situated in the picturesque Arrowtown, this original country pub provides a cozy retreat for travelers.

Dining and Relaxation

Indulge in delectable New Zealand pub food at the on-site restaurant, open daily, and unwind at the bar. Whether by the crackling fire in winter or on the sunny balcony in summer, savor local cuisine and drinks with loved ones.

Comfortable Accommodation Options

Choose from a variety of rooms, including Double, Quadruple, and Superior rooms boasting scenic river and mountain views. Each room is well-equipped with modern amenities for a pleasant stay.

Ready to experience the charm of New Orleans Hotel? Book your stay now and create unforgettable memories in Arrowtown.

Important information:

Please note that there may be bar noise after 12:00 midnight on Friday and Saturday nights. On New Years Eve (31 December) there will be live music at the hotel which will also create noise until after 12:00 midnight.

Please note the restaurant hours may differ on some Public Holidays. For more information, please contact the property using the contact details found on the booking form.

Please note that there is a 2.95% charge when you pay with a credit card.

Please note - supplied credit card will be charged on the morning of arrival unless you request to pay on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 20 per person per stay when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 647 reviews
Cleanliness: 6.45
Service: 7.95
Location: 8.45
Room Quality: 6.45
Amenities: 6.95
Value for Money: 6.45
Food and Beverage: 7.95
Overall Experience: 6.95
L
La Trobe • family_with_children • nz
10
2026-04-10 • via Nuitee
S
Stuart • family_with_children • nz
9
Pros:

So handy, very good staff, great meal.

2026-04-08 • via Nuitee
A
Adelma • solo_traveller • nz
7
Thanks I enjoyed my stay.
Pros:

Great location , beautiful spot.

Cons:

Not sure about lift access as I had several large bags to take up and down.

2026-04-08 • via Nuitee
K
Keith • solo_traveller • nz
10
Ill be back . Happily
Pros:

Fantastic location. Very reasonable. Room was perfect for my needs. Staff were amazing.

Cons:

Nothing

2026-04-07 • via Nuitee
S
Steven • couple • au
9
2026-04-07 • via Nuitee
T
Talia • couple • nz
4
It was alright but wouldn’t stay there again not worth the amount we paid
Pros:

Good location wasn’t too loud for a Friday night

Cons:

The walls had scuff marks everywhere that can be cleaned off with the right products. The shower kept going really hot then cold. The bed sinks in when you lay on it. I feel like the room didn’t look like the photos shown. The carpet is old and stained. Outside smelt like gas and rubbish. Bed side table door was broken, paint was chipped all of the skirting boards. There was only coffee and tea option no hot chocolate. No spare pillows. I’ve stayed in a lot nicer hotels/motels for cheaper even in big cities.

2026-04-04 • via Nuitee
A
alex • couple • nz
5
Very budget stay but great location
Pros:

Great location and good with the free parking across the road.
Bed and towels were nice and clean

Cons:

Zero soundproofing. Old and run down. Broken chair in the room, stained old carpet, marked walls.

2026-04-04 • via Nuitee
M
Michelle • solo_traveller • nz
6
2026-04-04 • via Nuitee
J
Josephine • couple • de
10
2026-04-03 • via Nuitee
J
Jenny • couple • nz
5
Ok value for $, location was great, but photos definitely made hotel rooms look better than they ar
Pros:

Location couldn't be better

Cons:

'Room was very rundown and dirty, carpet was absolutely gross and bed terrible

2026-03-30 • via Nuitee
C
Cummings • extended_group • us
10
2026-03-27 • via Nuitee
R
Rob • family_with_children • au
9
2026-03-22 • via Nuitee
K
Kaz • family_with_children • au
4
Cons:

The staff were not interested in us took us to room see ya.
The restaurant staff were very noisy at night throwing buckets of bottles into metal containers, had washing machine and dryer going 11pm at night, the apartment was right there by the gate.

2026-03-22 • via Nuitee
J
Jennifer • couple • au
10
2026-03-22 • via Nuitee
C
Carolyn • couple • nz
8
Great value for money
Pros:

The location was excellent

Cons:

There was nothing to dislike

2026-03-20 • via Nuitee
P
Petrina • couple • nz
7
Great location. Comfortable and clean
Pros:

Lovely location. Attached to pub so able to get meals.

Cons:

The night we stayed ( a Saturday) we could definitely hear the music but seemed to stop about midnight so not too bad

2026-03-19 • via Nuitee
C
Christine • extended_group • nz
6
Adequate accomotdaion, good situation.
Pros:

god position. Comfortable beds

Cons:

No toaster, Nowhere to wash dishes or anything given to do so, Not really really suitable to advertise as an apartment.

2026-03-18 • via Nuitee
M
Martin • couple • au
4
Cons:

Terrible shower and noisy room.

2026-03-17 • via Nuitee
P
Peter • couple • nz
5
2026-03-11 • via Nuitee
J
Joanna • couple • nz
8
Definitely stay again, thank you.
Pros:

Very comfortable stay in the best location in Arrowtown.

Cons:

Dated decor but this matches the good price.

2026-03-09 • via Nuitee