ibis Budget - Dubbo

Noisy

Staff were great and friendly. The pool was small but welcome and refreshing after a long day at the nearby open plains zoo. Breakfast was a convenient add on option and great that the kids under a certain age could eat free with a paying adult.

Yes, it's a budget motel, however it was great value for money

Property needs updating. Meals area tablecloths were dirty and not cleaned in between customers. Some staff a little passive aggressive. I've stayed at a lot better 3 star hotels.

Couldn’t regulate the temperature of the shower, it was too hot. Internal door of freezer compartment was missing resulting items in fridge were too cold.

Pool was shut the next morning which was a disappointment for the kids , no spare blankets & top bunk was not even made

I did not like anything about it. It was the most horrible experience I’ve ever had in my life. And I will be never going back there ever again in my life. I would like to see if I can get my money back. So

Room was dirty, pool was cold and dirty, gate was locked but staff came to open it.

The car broke down and I couldn't make it. Let them know and they refused to do anything.

Overall state of the place

1st and last time.

We cancelled all future bookings after staying. At first the staff was nice at check in. The pool area has no seats for adults to watch the kids swim. The blanket for one of the beds was dirty and stained and smelt disgusting. People were fighting in the hallway and when I went down to staff they advised there was nothing they could do. We had a long drive in front of us the next day was not impressed we have booked elsewhere for our return trip

Was not worth the $115 charged. The room, booked for 2 adults and 1 child, was so small there was barely leg room around the bed. There was no bench space in the bathroom everything had to go on the floor. The carpet was old and dirty.
There was chewing gum stuck on the wall.
The room was a huge disappointment and not as pictured in photos. We left and stayed at another motel.

Ok

This property needs an urgent revamp.

2 X times woken up with cigarette smoking smell coming thru A/C unit
No refrigerator in room
The staff were very helpful

This property has basic facilities e.g bed and bathroom but the overall cleanliness was disgistibg. Carpets are filthy and sticky, drains stink and the bathroom grout is dirty. Beds not particularly comfortable, need to be replaced. It’s clear the owners conduct little maintenance and only surface cleaning.

Rang property TWICE during their described business hours to confirm my booking and a 7pm arrival, while travelling.

Received answering machine message advising someone would call me back TWICE, with no result!

Complained to reception person when I arrived and got a "have been very busy" response (she was doing stuff around the pool when I drove in!) and no apology. Didn't really care at all!

I have been a residential hotel manager for 15 years and told this to the receptionist. What is the point of having an answering machine if you don't check the messages and reply?! Again, "been very busy" and she didn't really care!

NOT GOOD ENOUGH IBIS DUBBO!! :-(

No hot water in the shower on that night.

Attentive to detail on arrival at reception