Dunkirk Hotel Pyrmont

-Shared bathrooms with broken toilet and bad drainage.
-Extremely loud road noise, even at the top floor.
-No proper AC, just a very loud portable AC.
-Fridge did not work (a review from last year mentions this)
-Wifi was very slow.
-Had to manually request cleaning and towels from bar (they didn’t even bring us our towels afterward).
-Had to reseat the batteries in the TV remote each time we wanted to use it.
-Music being played downstairs while you try to sleep.

There wasn't enough cutlery (no knives at all!!!). We needed bowls for our cereal - none provided. No dishwashing liquid or teatowels and NO PLUG! Also, we booked for 3 adults and there were only 2 chairs and a tiny table. If this room is advertised as a family room there needs to be more attention to the kitchen provisions and the furniture.

Far too noisy with constant traffic all night. This wasn't advised when we booked, plus the fact that we needed ear plugs (supplied) in order to get a nights rest.
Television didn't work, advising 'poor signal strength or none at all' for local, free to air tv.
Cockroaches in kitchenette area.
Tea bags (x 3 only) were crumpled up and had water stains on them, thus unusable. No teaspoons either.
Extremely noisy, free standing air conditioning unit that we had to turn off in order to sleep. I suppose though, in hindsight, I can't think which would be noisier, the air con or the traffic, either way, we were destined not to get a nights sleep.

TV wasn't working. Was playing up on arrival. Re-scanned channels to get it working but then it just completely stopped working halfway through watching a movie. I think the aerial connection was dodgy.

No staff at check out to help with stowing luggage and no elevator so you have to lift your suitcase up and down the stairs.

the only way to bring your luggage up is stairs so it's not disability friendly but it is an old building

hard to locate the hotel part. staff wasn’t as welcoming (saw that we were lost and didn’t bother offering help , waited till we approached them). Room looked cleaner in the photos - in reality the paint was chipping, not as luxurious. bathroom was not the same as in the photos. it was also a very hot day and there was only one small aircon that didn’t do a good job of cooling the room even with the ceiling fan.

No private washroom
But hey it was mention I knew

Portable air conditioner was very noisy

Facilities are very basic, I had one cup, a fork and a spoon, no soap or dishwashing soap in the room. Fan also wasn't working which was an easy fix when I told them. No lift access so be prepared to drag your suitcases up flights of stairs!

The fridge needed covering to darken the room, otherwise lovely!

Location! Overlooking major crossroads, very very noisy traffic all night; particularly as the window can’t be closed due to the ac unit in it. Smelled strongly of toxic cleaning fluids. Needs a blind in the kitchen areas as it doesn’t have a door.