Crossroads Hotel Liverpool

Hotels
Independent
7.4 (130 reviews)
2260 Camden Valley Way, Casula, New South Wales, 2170 , Casula , AU

Facilities

Express check-out
Free WiFi
Express check-in/check-out
Concierge service
Wheelchair accessible
Outdoor furniture
ATM/banking
Front desk (limited hours)
Express check-out
Free self parking
See all facilities

Review Highlights

Pros:
Clean and safe environment
Friendly staff
Good food options
Cons:
Infrequent room cleaning
Lack of basic bathroom amenities

Categories

Cleanliness
6.23
The room was clean, but issues with infrequent cleaning were noted.
Service
8.7
Staff were very friendly and addressed issues promptly.
Location
7.74
Location is convenient for previous visitors.
Room Quality
6.69
Rooms had comfort but lacked essential amenities like a basin.
Amenities
7.22
The bistro had many options and the food quality was praised.
Value for Money
7.18
Standard value for the price point of the hotel.
Food and Beverage
8.23
Dinner was delicious; food options were good.
Overall Experience
7.2
Mixed experience with comfort, location benefits but cleaning issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:04

Property Description

Experience the charm of Crossroads Hotel Liverpool, your haven in the heart of Sydney's vibrant Casula area.

Comfortable Accommodations
Unwind in one of our 15 stylishly appointed air-conditioned rooms, each equipped with LCD televisions, minibars, and luxurious rainfall showerheads. Cozy up with complimentary wireless internet to keep you connected.

Dining & Refreshments
Savor delightful meals at our on-site restaurant, or grab a quick snack from the coffee shop/café. For those looking to unwind, choose from one of our 3 inviting bars/lounges.

Versatile Event Spaces
Host gatherings in our well-equipped banquet hall or utilize our two meeting rooms for business events. With express check-out and ample parking, we cater to all your needs effortlessly.

Book your stay today and indulge in a perfect blend of comfort and convenience!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Guest Reviews

7.4
Based on 130 reviews
Cleanliness: 6.23
Service: 8.7
Location: 7.74
Room Quality: 6.69
Amenities: 7.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.2
C
Chris
10
Pros:

Nice venue.

2025-09-29 via Nuitee
C
Conrad
6
Pros:

Clean, tidy and safe. Happy with my stay there

2025-09-28 via Nuitee
S
Sergio partner
2
Pros:

I stayed 6 nights. They cleaned the room just twice.
Managers, just apologise and promise the next day the room will be clean,but never happened.
Terrible place

2025-08-27 via Nuitee
B
Benjamin family
8
Pros:

We are interstate travellers and knew nothing about the location. It would have been useful to have an information guide to point out places to eat, buy food for microwave or toiletries, public transport systems etcetera. The dinner we had was delicious and staff were very friendly. Clean rooms and hot showers, great air-conditioning, nice and warm and the bed was okay 👍

2025-08-19 via Nuitee
D
Dawn partner
8
Pros:

Room was clean - minimal - but great for 1 night as we were there for a function. Bistro had many options & food was great. We had an issue with the key which was rectified immediately. Surprisingly quiet considering location.

2025-08-15 via Nuitee
F
Frances partner
4
Pros:

We have stayed there before as the location suits us and the dining is excellent,however, the refurbishment in the rooms if any, is not up to scratch, no basin in the bathroom and you have to wash your hands in the sink! and very small, tiles cracked and uneven, walls not painted properly.
However the bed was comfortable and sheets clean and towels were clean and provided 2 each. We will stay again as it is so handy for us.

2025-08-04 via Nuitee
K
Kate partner
6
Pros:

Room was comfortable but no vanity or basin, no mirro?, no hooks and no shelving in the bathroom- very inconvenient!!

2025-07-20 via Nuitee
K
Kirsten partner
8
Pros:

Staff friendly and helpful

2025-07-05 via Nuitee
J
Jocelyn
8
Pros:

Room was basic but good value for money. Nice dinner in bistro.

2025-07-01 via Nuitee
N
Nizar
10
Pros:

Quiet, clean, and friendly staff.

2025-06-16 via Nuitee
B
Blake
10
Pros:

Great overall

2025-06-05 via Nuitee
K
Karla partner
6
Pros:

Staff were nice - they were probably the best thing about the hotel.

The room itself was pretty underwhelming. The tv didn’t work, there’s no sink or vanity mirror in the bathroom, the bathroom door wouldn’t close and there wasn’t any milk or anything in the fridge. That being said, the room was decently clean apart from the stained carpets and chair.

The noise and stairs other people are complaining about aren’t that bad at all, there’s very few stairs- and even then, there’s a lift.

2025-05-25 via Nuitee
R
Richard
6
Pros:

TV couldn’t get a picture,wi-fi couldn’t connect, otherwise a comfortable stay.site was central for my purposes.

2025-05-24 via Nuitee
B
Blake
10
Pros:

Great food as always and comfortable rooms and stay

2025-05-23 via Nuitee
T
Tony
8
Pros:

Rooms have been renovated
rates were value
dining options were good

2025-05-19 via Nuitee
D
David
8
Pros:

.

2025-05-18 via Nuitee
S
Stephen partner
10
Pros:

The Manager Jarrod was very helpful

2024-11-24 via Nuitee
N
Nathan
2
Pros:

I asked to have this cancelled but was still billed for it

2024-11-10 via Nuitee
V
Verified traveler
2
Pros:

One room smelt like cigarettes the first night. Just old and needs an upgrade. I won’t stay here again.

2024-10-27 via Nuitee
T
Trish
8
Pros:

Rooms were quite comfortable and staff very friendly and helpful

2024-10-17 via Nuitee