Surfers Hawaiian Holiday Apartments

Hotels
8.3 (209 reviews)
2890 Gold Coast Highway , Gold Coast , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Good amenities
Nice views
Cons:
Some service issues
Mixed value for money feedback
Limited spa services

Categories

Cleanliness
8.5
Guests consistently praised the cleanliness of the hotel rooms.
Service
6.3
Mixed reviews on service, with some guests experiencing long wait times and poor check-in experiences.
Location
9
The hotel's location near key landmarks, beaches, and public transport was highly appreciated by guests.
Room Quality
8
Rooms were generally spacious and well-equipped, but some guests reported issues with bed comfort.
Amenities
8.2
Satisfactory amenities, including a gym, pool, and washer/dryer, but some guests noted the lack of spa services.
Value for Money
6.9
Mixed feedback on pricing, with some guests feeling it was high for the services offered.
Food and Beverage
7.8
Breakfast and restaurant services were generally well-received, with some suggestions for more variety.
Overall Experience
8.6
Most guests had a positive experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 04:58

Property Description

Scenic Riverfront Views and Modern Furnishings
Enjoy breathtaking views of the Nerang River from our spacious apartments, each elegantly furnished with modern amenities including Smart TVs, well-equipped kitchens, and cozy lounge areas.

Relaxation and Recreation
Unwind by taking a dip in our large swimming pool or plunge pool, surrounded by shaded seating areas for ultimate relaxation. Stay active during your stay with access to our well-equipped gymnasium.

Convenient Location and Nearby Attractions
With the Gold Coast Airport just a short drive away, Surfers Hawaiian Holiday Apartments offer easy access to the city's attractions including the Gold Coast Convention and Exhibition Centre and Broadbeach. Book your stay now to experience the perfect blend of comfort and convenience.

Important information:

Please inform Surfers Hawaiian Holiday Apartments in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
This property will not accommodate hen, stag or similar parties.
A damage deposit of AUD 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that children under 18 years of age must be accompanied by an adult.

You must show a valid photo ID and credit card upon check in. The credit card and ID must be in the same name as the guest's name on the booking confirmation.

Please note that Surfers Hawaiian Apartments requires a AUD $200 security bond at time of check in to cover any incidental charges, damage to the property or excessive cleaning fees.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

Please note that this hotel has a strict 'No Party Policy'. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per stay when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 14 years old stay for AUD 20 per person per night when using an existing bed.
    Children from 15 years old to 17 years old stay for AUD 40 per person per night when using an existing bed.
    Children up to and including 11 years old stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 209 reviews
Cleanliness: 8.5
Service: 6.3
Location: 9
Room Quality: 8
Amenities: 8.2
Value for Money: 6.9
Food and Beverage: 7.8
Overall Experience: 8.6
N
Nathan • with friends • au
10
Will be back. Had great time.
Pros:

Was lovely view. And plenty of space. Great location, Bruce was great and explained everything well.

2025-05-16 • via Nuitee
U
Usman • family with young children • au
7
Enjoyed our stay close to Surfers Paradise
Pros:

Location is ideal with proximity to beach, restaurants and tram for travelling

Cons:

Rooms and toilets are a bit old and shower areas were too small.

2025-04-26 • via Nuitee
M
Melanie • family with young children • au
7
Good
Pros:

Great location, walking distance to beach, close to tram stop.
Nice view of the river
Very handy to have washer/dryer in the apartment

Cons:

Bed was very hard and uncomfortable. Could have supplied a dish cloth, some spray and wipe so we could clean the kitchen better after using

2025-04-25 • via Nuitee
J
Jason • group • au
10
Exceptional
2025-04-21 • via Nuitee
X
Xuechen • family with young children • au
7
Good
Pros:

GOOD LOCATION, GOOD PRICE

Cons:

TOO NOISY

2025-04-16 • via Nuitee
N
Narelle • family with young children • au
10
Perfect.
Pros:

Location and plenty of room for 3 adults. It was well equipped with kitchen utensils. Bathrooms are aged but are perfect for any length holiday. Spa and plunge pool were well used by us after a day of exploring. Tram was very accessible to Pacific Fair, casino and stadium bus.

Cons:

I cannot think of anything I didn't like.

2025-03-25 • via Nuitee
S
Sharon • review category business travellers • au
10
A beautiful large clean modern apartment with stunning views! Free underground parking! Quiet and spacious
Pros:

Clean, modern, well equiped with modern large washer and dryer. Large rooms, amazing views of the city, sea and river hinterland. Spa unreal

Cons:

Na

2025-03-21 • via Nuitee
C
Curstina • group • au
9
Amazing sunsets
Pros:

Plenty of amenities available on site as well as location. Bruce was lovely and very helpful, very prompt with things we asked for and apologetic.

Cons:

both shower doors were broken

2025-02-24 • via Nuitee
B
Brad • family with young children • au
10
Exceptional
2025-02-08 • via Nuitee
J
Joshua • family with young children • au
9
Superb
2025-02-03 • via Nuitee
P
Prasanna • family with young children • au
10
Enjoyed
Pros:

Outstanding view from the apartment

Cons:

Everything was good

2025-01-29 • via Nuitee
C
Catherine • family
8
Pros:

Location close to tram stop was a bonus but be aware the busy highway makes it very noisy at all times

2025-01-21 • via Nuitee
B
Balwinder • group • au
1
Basest service and staff we waited 3 hours for check in on reception and reception closed c
Pros:

I like view but staff really bad and waited 3 hours for check in on reception and reception closed called no one answered call three hours late check in really bad service on check in they said because of late check in we can do late check out but on check out day they said we will not check out on time they will call police really bad behaviour I don’t recommend to anyone to stay there and spoil holidays

Cons:

I like view but staff really bad and waited 3 hours for check in on reception and reception closed called no one answered call three hours late check in really bad service on check in they said because of late check in we can do late check out but on check out day they said we will not check out on time they will call police really bad behaviour I don’t recommend to anyone to stay there and spoil holidays Don’t like anything washroom door lock faulty and locked we waited overnight to unlock

2025-01-18 • via Nuitee
A
Annana • family with young children • nz
10
Overall good stay
Pros:

Nice river view, clean and tidy rooms, great location

Cons:

A cockroach came to visit one day which was not fun for kids. Not sure where it came from but scared the hell out of us. We managed to get rid of it but did not get time to inform the manager. Rangehood was not working. Though we did not cook much but a working rangewood would have been nice.

2025-01-02 • via Nuitee
B
Bianka • family with young children • au
9
Nice clean apartment..easy location..good parking
Pros:

Clean and comfortable

2025-01-01 • via Nuitee
M
Mohammadsaeed • group • au
10
Exceptional
Pros:

The property is in good condition, perfect for group trips, great facilities and helpful receptionist.
We were at floor 10 of the building, the view was beyond beautiful. 🤩

Highly recommended.

2024-12-30 • via Nuitee
D
Daniel • family with young children • au
10
Exceptional
Pros:

Nice location not far from Cavill Ave

2024-12-27 • via Nuitee
P
Patricia • family with young children • au
9
Superb
2024-12-27 • via Nuitee
S
Sandy • family with young children • au
8
Very good
2024-12-23 • via Nuitee
B
Brad • family with young children • au
10
Exceptional
Pros:

The location is where I wanted it to be and the price was exactly what it should have been and the view was awesome.

Cons:

Nothing

2024-10-29 • via Nuitee