Parakai Springs Lodge

Dirty, you'll get skin infections from even touching the furniture.

Run down dirty lack of maintenance and over priced

The room service never took place during our stay. The air con remote was not in the room and unit was running full, asked the owner for a remote an was told it would be out in room when it’s being serviced.
7.30pm upon arriving back at room, service had not been undertaken

Beautiful established gardens leading in to front main entrance.
Welcoming and friendly reception, thank you Maureen & Bronwyn.

We were in unit 6 was clean and tidy with fresh linen sheets towels.

Couple of things:
When you open the front door straight ahead on wall you see black marks.

Have stayed many times here but there were no outside table & chairs to sit on while enjoying outside view having a spa.

Pool area stunning garden pots with beautiful tropical plants shrubs & flowers. Very inviting and lovely.

There are broken and loose tiles at the top deep end of pool that need immediate repair for the safety of our children and elderly.

While my children were swimming for hours until dark we also noticed for safety of others wouldn’t be bad idea to put more lighting opposite laundry room to the left the step and ramp need to be made visible at night also walking up the ramp and around the whole perimeter of the pool make it brighter and easier to see.

Last but not least the whole outside exterior needs a good clean water blasted from top to bottom the entire property fences decks annual spring clean thanks.

We thoroughly enjoyed our stay at Parakai Lodge hope you don’t mind our feedback look forward to our next visit thank you.

Studio was not clean at all. The bedsheats were full of stains and the cutlery looked unwashed. Furthermore it smelled like old smoke in the hole room. Wouldn‘t stay there again.

Hotel was listed as adults only with a restaurant. There was no restaurant and there were children running around the place! We didn’t particularly care if it was adults only or not but when something is advertised as that then you expect it!

The ladies there were super helpful when we only had one glass and the toaster was broken, but the air con didn’t work and the cooker hob was broken so that it would be dangerous to use two of the rings. We couldn’t use the guest laundry so had to use a laundromat nearby and the swimming pool was being treated and out of action during our stay. Good location - walking distance to thermal pools. Would recommend Palm Springs as Parakai Springs needs attention.

Great private hot tub with geothermal spring water. Comfy bed that you will want to take home

We hadn't been to the area before and had a very enjoyable stay. The room was spacious and clean. The grounds are lovely, and the hot pool was a bonus. The rooms and the room servicing could use some attention to detail but when we asked for supplies, the staff were really helpful and friendly. Would stay there again.

One of the worst places i’ve ever stayed. The room had holes in the walls, bugs everywhere and was very dirty. The ‘premium hot tub’ was empty and dirty. We requested late check in and were told the wrong room number, having to chase staff down at 9:30pm because the man who answered the reception phone had not communicated to the staff on site. Additionally no one was at reception for check out. We requested a seperate bed and when we got there it was just one bed. Every single part of this stay was disappointing and I would not recommend any one stay here unless you want unacceptable service, a dirty room and no communication. Unbelievable.

The pool and hot tub were great

Was very quiet, i enjoyed that most. Very clean, .. only thing our room was missing was a tea towel

I arrived at parakai springs the lady at counter had taken the full 280.00 dollers out of my accountas i was only supposed to be charge177.00 from you guys ,when questioned about it she said we had to sort it with exspedia and would not give her bosses number or would not make contact with exspedia,she then payed the 280.00 back in cash, we did not stay we were very angry as it was my partners 50th birthday,she had taken money 280.00 dollers out of my account with out my approval. As i said she then gave it back in cash i not happy

Room was have nice just need to be aired out a bit

It was we expected it clean the bed was comfortable and the Lady at the front desk was very pleasant.

The spa was an absolute winner.
Kithchen and equipment... stove, fridge and cutlery.... dismal.
Would go again for the sia... I'd take my own utensils.

I love the private pools outside room

The room, the natural private pool
The noise from the room above was a downer.
Finding it in the falling light not clearly marked not so easy.

This property needs work it’s a bit tired. The I internet is not good.

This property looks great, unfortunately when we arrived there was no one in the office, no one available on phone. Hung around for a bit trying to sort it out. Finally got a call later but it was getting late so we had to find somewhere else. They agreed to refund booking. Still no refund. Wotif impossible to get a hold of on chat or phone. Heard nothing. A total lack of care on both parts.