Mantra Castle Hill Sydney, an Accor Hotel

Hotels
•
Mantra
6.4 (932 reviews)
8 Gladstone Road , Castle Hill , au
+61 2 8072 6600

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location
Staff
Clean location
Cons:
Cleanliness issues
Old and rundown room quality
Poor amenities

Categories

Cleanliness
4.61
Multiple reviews highlight issues with cleanliness, including unclean rooms and surfaces.
Service
8.08
Staff were described as trying to help with issues, but communication was poor at times.
Location
8.62
Reviews mention ease of access and good parking as positive factors.
Room Quality
5.57
Rooms were criticized for being outdated, with issues such as broken furniture and poor mattress quality.
Amenities
6.6
Certain amenities were either poor or insufficient according to reviews, such as no wifi and missing kitchen tools.
Value for Money
5.56
Many felt the price did not match the quality experienced during their stay.
Food and Beverage
5.61
There were complaints about a lack of food service; expectations of breakfast were not met.
Overall Experience
6.58
Widespread disappointment evident in reviews with specific requests for refunds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Self-Catering Accommodation
Mantra Castle Hill Sydney offers a choice between a kitchenette or a fully equipped kitchen in each apartment. Enjoy the convenience of preparing your own meals during your stay.

Convenient Location
Situated just 3 minutes' drive from Norwest Business Park and The Hills Entertainment Centre, our hotel provides easy access to key attractions in the area. Additionally, we are within a short drive of Castle Towers Shopping Centre and Sydney Olympic Park.

Modern Amenities
All apartments are air-conditioned and come with a dining setting, flat-screen TV, DVD player, and iPod docking station. For added convenience, select apartments also feature laundry facilities.

Experience comfort and convenience at Mantra Castle Hill Sydney. Book your stay now for a memorable experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note housekeeping service is not included on Sundays or Public Holidays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

6.4
Based on 932 reviews
Cleanliness: 4.61
Service: 8.08
Location: 8.62
Room Quality: 5.57
Amenities: 6.6
Value for Money: 5.56
Food and Beverage: 5.61
Overall Experience: 6.58
H
Hanna • solo_traveller • au
8
Good amenities, suitable for longer stays. Clean and Comfortable.
Pros:

Neat and tidy, well equipped room suitable for someone staying a longer period of time.

Cons:

Setting up the TV was complicated and I am good with technology. Someone older would have really struggled. Also, the door swipe to get out was hard, need a swipe closer to the exit, otherwise you have to get out of the car.

2026-08-21 • via Nuitee
D
David • solo_traveller • au
8
2026-08-18 • via Nuitee
J
Jack • couple • au
10
Pros:

Very clean and a lot of car park area

Cons:

Need more signs about the hotel

2026-08-16 • via Nuitee
S
Shania • couple • au
10
Beautiful staff and great amenities
Pros:

Great private location
Very cosy

Cons:

No balcony for a room so small but price was average too, could have gone down a little

2026-08-15 • via Nuitee
S
susan • couple • au
7
Older style, good value. Road noise.
Pros:

Value and location, very friendly and helpful staff. Free parking

Cons:

Road noise, single quilt on a double bed ( two singles pushed together made into a double bed which was old and a bit lumpy). Though I requested an extra blanket and this was provided quickly.

2026-08-13 • via Nuitee
P
Peter • couple • au
8
Very comfortable except for the sleeping part
Pros:

The location was fantastic and the room was large and comfortable. Staff were very friendly

Cons:

The bed was 2 singles pushed together which wasn’t real comfortable for a couple with the metal bar in the middle.

2026-08-07 • via Nuitee
T
TONY • couple • au
4
Cons:

Internet didn’t connect
Night manager had no idea

2026-08-05 • via Nuitee
B
Boon Hoe • family_with_children • au
6
2026-08-02 • via Nuitee
P
Paul • solo_traveller • au
10
2026-07-25 • via Nuitee
C
Chloe • family_with_children • au
8
2026-07-22 • via Nuitee
P
Peter • solo_traveller • au
5
Cons:

Noisy bathroom exhaust fan

2026-07-19 • via Nuitee
D
Dawn • family_with_children • au
8
Room was clean, comfortable beds & close to where we needed to go.
Pros:

Close to where we needed to go

Cons:

Nothing, all good.

2026-07-17 • via Nuitee
Z
Zareena • couple • au
7
It was only one night but it was good and comfortable. The staff were very friendly and very nice.
Pros:

It was a bit older and in a weird location behind factories. That was my first time.

Cons:

At the time the lift wasn’t working so we had to walk right around to the outside then walk back into the floor through the stairs. The bathroom definitely needs repairs.

2026-07-14 • via Nuitee
M
Marina Hart • couple • au
8
good place, nothing spectacular but great for a week stay
Pros:

Location is good, mainly quiet and beds were comfortable, kitchen well supplied and staff very friendly.

Cons:

shower sprinkles too much outside, maybe put the shower head on a hose so direction can be better adjusted. Also window in the bedroom couldn't be opened for airing.

2026-07-13 • via Nuitee
N
Nerrale • solo_traveller • au
6
2026-07-11 • via Nuitee
B
Bec • family_with_children • au
4
2026-07-10 • via Nuitee
C
Catherine • solo_traveller • au
7
Mantra castle Hill
Pros:

Proximity to the Conference and value for money

Cons:

Shower door did not close property.

2026-07-10 • via Nuitee
M
Mala • couple • au
8
Stayed overnight. Did not use Wifi or TV. Room was Pleasant and clean
Pros:

Staff friendly and accommodating

Cons:

Room was clean but had a very strong smell from the drain. Couldn’t stay in the room so asked to be moved .
Staff was accommodating and moved us to a better room.

2026-07-09 • via Nuitee
C
Celia • couple • au
5
We won’t be back to stay again
Pros:

Affordable during the peak season

Cons:

Very old, not too clean.

2026-07-07 • via Nuitee
B
Beau • solo_traveller • au
7
Pros:

Most things

Cons:

No remote for air con. No blanket. Was very cold

2026-07-05 • via Nuitee