MainStay Suites Mackay

Hotels
•
Main Stay Suites
8.9 (238 reviews)
38 Macalister Street , Mackay , au

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Pet friendly
Cons:
Cleanliness issues in bathrooms
Price considered high for amenities

Categories

Cleanliness
8.06
Some reviews indicate cleanliness issues, especially in bathrooms.
Service
9.53
Multiple reviews highlighted very friendly and helpful staff.
Location
9.57
Great location with proximity to eating places and event centers.
Room Quality
8.52
Generally comfortable, though some noted the rooms lacked certain furnishings.
Amenities
8.55
Positive feedback on amenities but some deficiencies noted, like lack of a fridge.
Value for Money
8.51
Mixed reviews, with some guests feeling it was expensive for what was provided.
Food and Beverage
9.06
Standard offerings, feedback on availability and quality not prominent.
Overall Experience
9.43
Overall positive experiences with a few concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:57

Property Description

Luxurious Accommodation with Spectacular Views

Outdoor Pool and Rooftop Garden
Enjoy a refreshing swim in our outdoor pool or relax in our rooftop garden with BBQ facilities, offering stunning views of Mackay.

Convenient Location
Situated just minutes away from Mackay Harbour, Pioneer River, and entertainment venues, Aligned Corporate Residences Mackay provides the perfect base for exploring the city.

Personalized Service and Amenities
From fully equipped kitchenettes to a helpful tour desk, we ensure a comfortable stay. Plus, the option to charge meals to your room adds an extra level of convenience.

Experience the best of Mackay at Aligned Corporate Residences. Book your stay now!

Important information:

Please note that there is a 1.5% charge when you pay with an American Express or Diners Club credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 238 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 9.43
R
Rachelle • family_with_children • au
10
Pros:

The pet friendly accomodation ive ever seen in the heart of Mackay city. It was so clean and well maintained

Cons:

Just the couch are too uncomfortable and pillows are too hard. Otherwise all great

2026-01-19 • via Nuitee
S
Sally • couple • au
10
Very inviting and extremely comfortable
Pros:

Everything at Aligned Appartments was absolutely perfect. The one bedroom apartment that I stayed in was extremely comfortable and had a homely feel. The staff were fantastic and very helpful and the location was within walking distance to everything I needed. I would definitely stay at Aligned again before anywhere else in Mackay. Thank you for making me feel so welcome and I look forward to being back there again soon.

Cons:

There was absolutely nothing that I didn’t like about Aligned, my stay was faultless

2026-01-19 • via Nuitee
P
Pauline • couple • au
9
Pros:

Friendly staff. Great pool.

Cons:

Nothing comes to mind.

2026-01-17 • via Nuitee
D
Dazza_au • couple • au
10
Pros:

Location.
Staff were excellent - reception & housekeeping
Dog friendly. .

2026-01-08 • via Nuitee
K
Kirsten • couple • au
10
Amazing! We will be booking here again. Had the essentials and was clean.
Pros:

Very friendly staff. Our dog was very comfortable in the apartment. Had all the amenities we needed.

2025-12-27 • via Nuitee
P
Pauline • couple • au
9
2025-12-26 • via Nuitee
D
Demelza • couple • au
8
2025-12-26 • via Nuitee
B
Brian • solo_traveller • au
4
Cons:

Mattress was ordinary. Pillows all thin as a side slipper very uncomfortable for my neck

2025-12-12 • via Nuitee
J
Jacinda • couple • au
9
Very comfortable stay that is also pet friendly.
Pros:

Very comfortable stay. Pet friendly.

Cons:

Price is a bit high.

2025-12-08 • via Nuitee
N
Narelle • family_with_children • au
9
Pros:

Central location, nice pool and good sized room. Very clean

2025-11-25 • via Nuitee
K
Kenneth • couple • au
10
Safe,secure environment. Had an awesome stay!!
Pros:

Great location very spacious, clean and tidy.

Cons:

There was nothing I didn’t like.

2025-11-08 • via Nuitee
C
Connie • family_with_children • au
8
Happy overall especially with a pet.
Pros:

The location was great. Close to eating places. Spacious room

Cons:

Bathroom was a little small as there was no room to hang toiletry bags as hooks were coming off the wall.

2025-11-02 • via Nuitee
K
Kelly Marie • couple • ie
8
Pros:

Pet friendly..
Great location
Friendly staff

Cons:

Bathroom shower/ bath wasn't the cleanest on arrival
Other areas were fine

2025-11-02 • via Nuitee
M
Moffatt • couple • au
9
Good
Pros:

The comfy beds

Cons:

Didn’t have a fridge/freezer

2025-10-16 • via Nuitee
A
Andrej • couple • au
8
2025-10-14 • via Nuitee
J
Jared • family_with_children • au
8
2025-10-12 • via Nuitee
I
Ian • couple • us
9
Pleasant Stay nice staff
Pros:

Friendly staff , big clean apartments

Cons:

paying $24/night to park

2025-10-10 • via Nuitee
T
Tawnee • family_with_children • au
9
2025-10-07 • via Nuitee
A
Anne-Marie L • family_with_children • au
9
Nice place to stay and use as a base for your travels and stay
2025-10-05 • via Nuitee
M
Mahshid • couple • au
10
2025-10-02 • via Nuitee