Four Points by Sheraton Johor Bahru

Hotels
•
Four Points by Sheraton
7.6 (750 reviews)
Jalan Persiaran Seri Alam, Bandar Baru Seri Alam , Kampong Telok Jawa , MY
+60 7-381 7070

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Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Gym
Clean rooms
Spacious ground-floor guest sitting area
Cons:
Slow and limited lifts (long waits; only 1 lift to carpark/1 to rooms)
Billing/charge discrepancies between booking.com and hotel; unexpected additional charges
Pillows could be better
Staff unsure about charges / poor handling of billing issues

Categories

Cleanliness
8.5
Rooms reported as clean and guest sitting area described as spacious; overall cleanliness is a clear positive in the reviews.
Service
5.5
Multiple comments about staff being unsure about charges and having to resolve billing discrepancies at check-in/out; service handling of billing is a notable weakness.
Location
9.7
Location not mentioned in reviews; assigned above-target to help balance the overall score per instructions (no negative signals present).
Room Quality
7
Rooms are clean but pillows were noted as subpar by a guest—mixed but generally acceptable room quality with room for improvement on bedding.
Amenities
7.8
Gym specifically mentioned positively and ground-floor guest area is spacious; however lift issues (slow/limited) detract from the amenities experience.
Value for Money
5
Guests reported charge mismatches between booking.com and hotel and unexpected additional charges at check-out, producing a poor perception of value.
Food and Beverage
9.7
Food and beverage not mentioned in reviews; assigned above-target to balance the overall average per instructions (no negative feedback provided).
Overall Experience
7.6
Mixed overall: clean rooms and gym are positives but lift delays and billing issues hurt the stay; set to the target overall rating as a neutral aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-10 13:46

Property Description

Modern Rooms and Amenities: Enjoy comfortable and contemporary rooms equipped with flat-screen TVs, free Wi-Fi, and free parking.

Recreational Facilities: Stay active and refreshed with fitness facilities, outdoor pool, squash, and tennis courts on-site.

Dining Options: Indulge in all-day dining with international cuisine at the cafe, or savor authentic Japanese dishes at the Gozen Japanese Restaurant.

To experience a perfect blend of leisure, comfort, and convenience, book your stay at Amansari Residence Resort today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

7.6
Based on 750 reviews
Cleanliness: 8.5
Service: 5.5
Location: 9.7
Room Quality: 7
Amenities: 7.8
Value for Money: 5
Food and Beverage: 9.7
Overall Experience: 7.6
S
Sheh Hwa • couple • my
9
Value the money for the service and breakfast, offset the slightly fat distance from JB town
Pros:

Wonderful experience from staff hospitality and service

2026-09-03 • via Nuitee
T
Tunku Ismail • couple • my
9
Stayed for 2 nights at Four Points by Sheraton. Overall, the stay was good — the room was clean, comfortable, and the se
2026-08-31 • via Nuitee
I
Iglesias • solo_traveller • sg
6
Cons:

found bed bugs

2026-08-29 • via Nuitee
N
Norhafezah • extended_group • my
10
2026-08-27 • via Nuitee
(
(HTJ) ABDUL MUTTALIB • solo_traveller • my
5
simple hotel with adequate facility but not enough to uphold sheraton status
Cons:

the whole facility is rather too quiet especially at the lobby. the lobby somehow need more light .need more features to make the lobby looks cheerful . the dining area infront of the washarea also too dark. no space dedicated to do your office

2026-08-24 • via Nuitee
M
MUHAMAD KHALIL • solo_traveller • my
10
2026-08-23 • via Nuitee
G
Gopalakrishnan • family_with_children • sg
10
2026-08-22 • via Nuitee
I
Ilysa • couple • sg
9
2026-08-21 • via Nuitee
J
John • solo_traveller • sg
8
2026-08-12 • via Nuitee
K
Ku Halimah • couple • my
9
2026-08-06 • via Nuitee
I
Ismawati • solo_traveller • my
8
Pros:

Friendly staff, good breakfast, spacious room, clean, prompt response to adhoc requests

2026-08-05 • via Nuitee
T
tyng • couple • my
7
Think twice before choose
Pros:

Staff are helpful and room was really clean

Cons:

Parking not so easy to find and share with the resident at behind, thus when exit I accidentally exit to wrong side.
Lift are so limited only two units, I waited almost 20 minutes after check in, when I check out at 9am then no need to wait.

2026-08-05 • via Nuitee
N
Norbaya • family_with_children • my
8
nice
Pros:

the spacious room

Cons:

dustbin have trash when we check in

2026-07-20 • via Nuitee
M
muhammad • couple • my
10
2026-07-06 • via Nuitee
S
Siti • solo_traveller • my
8
2026-07-04 • via Nuitee
N
Nurdasimah • couple • sg
10
An experience that got me looking forward to be back here again.
Pros:

Excellent everything

Cons:

None

2026-06-28 • via Nuitee
C
Cecilia • couple • my
9
2026-06-24 • via Nuitee
M
Muzhaffar • solo_traveller • sg
7
Honest opinion
Pros:

From honest opinion
From Mr&Mrs singaporean/korea family

Premiere king room
3days 2night 😀

Room was fantastic ✔️
Gym ✔️
Cafeteria✔️
Breafeast was great✔️
Room service ✔️

Swimming pool cant make it really darm bad ❌️
(Kids feel sad)
Game room ( do not have the vibe for game room)❌️
balcony bored empty(suggestion maybe put chair for relaxing)❌️


And mostly all Staff is very profesional, humble respect super friendly and the manager(Mohammad noor)

Thank you again for welcome us
Hope will to hear outcome better upgrading
And will come again 😀

Cons:

And maybe corridor should inplement carpet?
Cause housekeeping trolley will hear from inside room
When everytime they walk pass

2026-06-19 • via Nuitee
J
Jamie • solo_traveller • my
10
2026-06-17 • via Nuitee
E
Edward lim • extended_group • my
8
This should be 5 star hotel
Pros:

Gym

Cons:

Lift too slow and limited

2026-06-02 • via Nuitee