Four Points by Sheraton Johor Bahru

Hotels
Four Points by Sheraton
7.6 (730 reviews)
Jalan Persiaran Seri Alam, Bandar Baru Seri Alam , Johor Bahru , my

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Helpful staff
Cons:
Limited amenities
Mixed service quality
Varied room quality

Categories

Cleanliness
5.5
Mixed reviews on cleanliness with some guests mentioning issues.
Service
5.3
Service received mixed feedback; some guests appreciated it while others had complaints.
Location
8.3
Location of the hotel was highly praised for its proximity to key landmarks.
Room Quality
6.7
Rooms were generally comfortable with some minor maintenance issues reported.
Amenities
5.5
Mixed feedback on amenities provided, with some guests mentioning lacking services.
Value for Money
4.4
Guests had varied opinions on the value for money, with some feeling it was not worth the price paid.
Food and Beverage
6.2
Breakfast and restaurant services received mixed reviews with some guest complaints.
Overall Experience
7.4
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-05 20:09

Property Description

Modern Rooms and Amenities: Enjoy comfortable and contemporary rooms equipped with flat-screen TVs, free Wi-Fi, and free parking.

Recreational Facilities: Stay active and refreshed with fitness facilities, outdoor pool, squash, and tennis courts on-site.

Dining Options: Indulge in all-day dining with international cuisine at the cafe, or savor authentic Japanese dishes at the Gozen Japanese Restaurant.


To experience a perfect blend of leisure, comfort, and convenience, book your stay at Amansari Residence Resort today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.6
Based on 730 reviews
Cleanliness: 5.5
Service: 5.3
Location: 8.3
Room Quality: 6.7
Amenities: 5.5
Value for Money: 4.4
Food and Beverage: 6.2
Overall Experience: 7.4
R
Rrlynn review category business travellers my
8
Very good
2025-07-07 via Nuitee
A
Asyiq solo traveller my
6
Pleasant
2025-07-04 via Nuitee
M
Mohd solo traveller my
8
Very good
2025-06-28 via Nuitee
N
Noor young couple sg
9
Superb
2025-06-12 via Nuitee
K
Krishnan family with young children my
8
Very good
2025-06-08 via Nuitee
N
Nur’ain young couple my
6
will repeat but need to confirm the aircond functioning..hope amansari will improve it
Pros:

kinda creepy around the parking base..😂😅

Cons:

the aircond..we woke up drenched in sweat😭 hahahah..

2025-06-06 via Nuitee
J
Jamil family with young children my
8
Very good
2025-06-02 via Nuitee
A
Ammar young couple my
8
Very good
2025-06-01 via Nuitee
A
Adi family with young children my
7
Good
2025-06-01 via Nuitee
R
Rajj78 family with young children my
1
Bad
Pros:

Nothing

Cons:

We asked for family of 4 pax. The room was for 4 pax, but the amenities wasn't for 4 pax. Eg the bed, towels, pillows etc. The next water heater failure. We spent more than RM500, but there were no complimentary breakfast??? To sum it up, not worth booking for a hotel with such standards.... Really.. !!

2025-05-25 via Nuitee
L
Lim review category business travellers my
6
Bad breakfast experience
Pros:

None

Cons:

The breakfast experience was bad.
Flies everywhere.
The chef at egg station went missing twice that i waited so long to order the egg.
I had to go to the receptionist few times to look for the chef.
There is no pepper in the entire restaurant. I asked the waiter and the reply saw "no pepper her". i had my half boiled egg with only soysauce.

2025-05-25 via Nuitee
K
Khairunnisak solo traveller my
8
Very good
2025-05-21 via Nuitee
H
Hanna young couple my
10
Exceptional
Pros:

besttt sangatt 🥰

2025-05-19 via Nuitee
B
B young couple my
6
Pleasant
Pros:

The location

Cons:

The aircond is not smooth. The restaurant, we liked the food quality previously. This time, it wasn't .. also huge delay in order

2025-05-15 via Nuitee
S
Siti family with young children sg
8
Very good
2025-05-13 via Nuitee
N
Nur young couple my
8
Very good
2025-05-13 via Nuitee
H
Hafeez review category business travellers my
4
Disappointing
Pros:

location

2025-05-13 via Nuitee
N
Nurfatin family with young children my
7
u can either make the indoor swimming pool or something cause it’s so dirty for the guest and family to use the swimming
Pros:

food, staff are mostly helping

Cons:

the facilities are great except for the swimming pool. too many pigeons droppings. as we know pigeon droppings are kind of dangerous for our health. there’s also their feather in the swimming pool. i swam with a pigeon feather on my head and shirt. another thing is my room air conditioner are not really functional. it is so hot to sleep at night

2025-05-11 via Nuitee
T
takewee Solo travel Singapore
6
Lots of rooms for improvement
Pros:

Not too bad just that front desk isn’t real flexible to change to king size bed. Stayed here cos have a medical appt at KPJ Pasir Gudang.

Front desk forgot to return my passport after checking in and I had paid rm10 for tourist tax. But I remember all.

I always comment on parking : safe parking but top up RM20 for L1 security parking.

2025-05-05 via Tripadvisor
J
Junainah family with young children my
10
Exceptional
2025-05-02 via Nuitee