Four Points by Sheraton Johor Bahru

Hotels
•
Four Points by Sheraton
7.6 (750 reviews)
Jalan Persiaran Seri Alam, Bandar Baru Seri Alam , Kampong Telok Jawa , MY
+60 7-381 7070

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Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Gym
Clean rooms
Spacious ground-floor guest sitting area
Cons:
Slow and limited lifts (long waits; only 1 lift to carpark/1 to rooms)
Billing/charge discrepancies between booking.com and hotel; unexpected additional charges
Pillows could be better
Staff unsure about charges / poor handling of billing issues

Categories

Cleanliness
8.5
Rooms reported as clean and guest sitting area described as spacious; overall cleanliness is a clear positive in the reviews.
Service
5.5
Multiple comments about staff being unsure about charges and having to resolve billing discrepancies at check-in/out; service handling of billing is a notable weakness.
Location
9.7
Location not mentioned in reviews; assigned above-target to help balance the overall score per instructions (no negative signals present).
Room Quality
7
Rooms are clean but pillows were noted as subpar by a guest—mixed but generally acceptable room quality with room for improvement on bedding.
Amenities
7.8
Gym specifically mentioned positively and ground-floor guest area is spacious; however lift issues (slow/limited) detract from the amenities experience.
Value for Money
5
Guests reported charge mismatches between booking.com and hotel and unexpected additional charges at check-out, producing a poor perception of value.
Food and Beverage
9.7
Food and beverage not mentioned in reviews; assigned above-target to balance the overall average per instructions (no negative feedback provided).
Overall Experience
7.6
Mixed overall: clean rooms and gym are positives but lift delays and billing issues hurt the stay; set to the target overall rating as a neutral aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-10 13:46

Property Description

Modern Rooms and Amenities: Enjoy comfortable and contemporary rooms equipped with flat-screen TVs, free Wi-Fi, and free parking.

Recreational Facilities: Stay active and refreshed with fitness facilities, outdoor pool, squash, and tennis courts on-site.

Dining Options: Indulge in all-day dining with international cuisine at the cafe, or savor authentic Japanese dishes at the Gozen Japanese Restaurant.

To experience a perfect blend of leisure, comfort, and convenience, book your stay at Amansari Residence Resort today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

7.6
Based on 750 reviews
Cleanliness: 8.5
Service: 5.5
Location: 9.7
Room Quality: 7
Amenities: 7.8
Value for Money: 5
Food and Beverage: 9.7
Overall Experience: 7.6
Y
Yu Ting • family_with_children • sg
7
Pros:

The room was comfortable and clean.

Cons:

During morning breakfast time, my half-way finished food was instantly cleaned up even when I was just stepping up to take a coffee. And it happened three times concecutively. One of the time was with hard-boiled egg I just finished peeling. This was very stupid. The waitress / waiter had no sense at all and just clean up everything when the table was not seated. I have to specify to them about it the next day to prevent it from happening.

2026-10-27 • via Nuitee
H
Hwey Ming • extended_group • tw
9
Pros:

Apartment type accomodation provides spacious living room for family to spend time together

Cons:

The smell of pillows.

2026-10-14 • via Nuitee
M
Matthew • solo_traveller • au
2
Won’t be staying here again, nor another Sheraton.
Pros:

Breakfast

Cons:

Price was a rip off. Location is terrible. Front desk staff are snobby. View of ugly housing developments.

2026-10-12 • via Nuitee
S
Sheh Hwa • couple • my
9
Value the money for the service and breakfast, offset the slightly fat distance from JB town
Pros:

Wonderful experience from staff hospitality and service

2026-09-03 • via Nuitee
T
Tunku Ismail • couple • my
9
Stayed for 2 nights at Four Points by Sheraton. Overall, the stay was good — the room was clean, comfortable, and the se
2026-08-31 • via Nuitee
I
Iglesias • solo_traveller • sg
6
Cons:

found bed bugs

2026-08-29 • via Nuitee
N
Norhafezah • extended_group • my
10
2026-08-27 • via Nuitee
(
(HTJ) ABDUL MUTTALIB • solo_traveller • my
5
simple hotel with adequate facility but not enough to uphold sheraton status
Cons:

the whole facility is rather too quiet especially at the lobby. the lobby somehow need more light .need more features to make the lobby looks cheerful . the dining area infront of the washarea also too dark. no space dedicated to do your office

2026-08-24 • via Nuitee
M
MUHAMAD KHALIL • solo_traveller • my
10
2026-08-23 • via Nuitee
G
Gopalakrishnan • family_with_children • sg
10
2026-08-22 • via Nuitee
I
Ilysa • couple • sg
9
2026-08-21 • via Nuitee
J
John • solo_traveller • sg
8
2026-08-12 • via Nuitee
K
Ku Halimah • couple • my
9
2026-08-06 • via Nuitee
I
Ismawati • solo_traveller • my
8
Pros:

Friendly staff, good breakfast, spacious room, clean, prompt response to adhoc requests

2026-08-05 • via Nuitee
T
tyng • couple • my
7
Think twice before choose
Pros:

Staff are helpful and room was really clean

Cons:

Parking not so easy to find and share with the resident at behind, thus when exit I accidentally exit to wrong side.
Lift are so limited only two units, I waited almost 20 minutes after check in, when I check out at 9am then no need to wait.

2026-08-05 • via Nuitee
N
Norbaya • family_with_children • my
8
nice
Pros:

the spacious room

Cons:

dustbin have trash when we check in

2026-07-20 • via Nuitee
M
muhammad • couple • my
10
2026-07-06 • via Nuitee
S
Siti • solo_traveller • my
8
2026-07-04 • via Nuitee
N
Nurdasimah • couple • sg
10
An experience that got me looking forward to be back here again.
Pros:

Excellent everything

Cons:

None

2026-06-28 • via Nuitee
C
Cecilia • couple • my
9
2026-06-24 • via Nuitee